FlexTrac

Very good product

Commentaires : I have been working with this produce for over 10 years now. They are very responsive when there is a problem; other than the slowness of their cloud system, I have no complaints. They listen to our requests and have several times, modified their software to include our suggestions.

Avantages :

The features and flexibility of the software is the best that I have found in this price range.

Inconvénients :

My docket (access) is on their server (cloud) and it is not as fast as I would like it to be. Other than that, it is a pretty darn good product and I strongly recommend it.

This is the Software to Buy if you are a Trademark Practitioner

Avantages :

As a 3-lawyer; 3-paralegal intellectual property law firm, we have been happily and successfully using FlexTrac software to docket and keep track of our clients’ worldwide trademark portfolios for over 20 years. Representing large companies, some of whom are billion dollar public entities, with trademark filings in over 100 countries worldwide, it is always essential for us to maintain accurate records in order for us to not only provide 5-star service to our clients but to be able to compete on a high level with all those behemoth law firms that are always interested in representing our clients. Not only has FlexTrac been a pleasure to work with all of these years in terms of pricing and tech support but the database output from their software in terms of trademark reports that we provide to our clients are much more user-friendly and readable than the outputs of the $100,000+ trademark database software programs that the big firms all seem to use. We originally started using FlexTrac because of the relatively low licensing fees but now you couldn’t get us to switch even if one of the big software developers offered us their $100,000 software for free. This is especially true since we started using the Cloud-based FlexTrac software about 2 years ago. Our internal concerns of backups, losing data or crashing servers disappeared at that point. It would be my pleasure to talk to any prospective customer of FlexTrac to tell them how pleased we have been for 20+ yrs.

Inconvénients :

There is nothing about this software that we do not like.

Fine IP docketing software

Commentaires : It is very inexpensive and does its job just fine. The technical staff go out of their way to help resolve issues.

Avantages :

The software is cloud based and includes all of basic features an IP firm needs for matter docketing.

Inconvénients :

The software is not a true cloud based system. The software is a classic piece of software that is wrapped in a cloud based system (kind of like a remote desktop).

Good program for docketing and preparing drafts from templates

Commentaires : We are using FlexTrac to generate letters to our client, to docket our deadlines, and generate our responses to the USPTO. FlexTrac meets most of our needs for these three applications.

Avantages :

I like how customizable the program can be made for specific clients. Each of our clients have very specific reporting specifications and with the program we can create new fields for reporting. For example, one client requests specific tracking numbers to be included in the email subject lines, and with the program we were able to do that by creating a new field to be filled when generating a template. Also one of our clients requests reminders more months in advanced than what is already programmed, and we have been able to create a rule to send the reminders earlier using the Reminder Rules.

Inconvénients :

For foreign applications, I wish there deadlines for filing a response were pre-programmed in for more common countries. I noticed that they are in there for Canada, but would appreciate Europe as well. That said, the program is flexible enough where we can input the deadlines regardless.

FlexTrac Summer Review

Commentaires : FlexTrac is great at providing a reminders list to all of our docketed cases, which helps our firm from missing any deadlines.

Avantages :

FlexTrac is fairly easy to learn, and it keeps up to date with the United States and Patents Trademark Office (USPTO) rules. For Example, the change in how a user logs into the USPTO system, also affected how Flex Trac Scraped with the USPTO system. Flex Trac updated their system to work with the USPTO system, which allowed their system to scrape with the USPTO system. Whenever, I have a question on how to docket a particular case, the customer service is always willing to help walk me through any issue. For Example, I typed the wrong case number, and needed to correct the number. The customer service walked me through on how to change the number.

Inconvénients :

The Scrape part of FlexTrac tends to give us problems, but this is not necessary a problem with FlexTrac. Their are times the problem has been on the other end with the USPTO sytem.