Description de Dameware
Dameware est un logiciel d'assistance à distance abordable, fiable et sécurisé. SolarWinds offre deux solutions d'assistance à distance : sur site ou dans le cloud. Dameware Remote Everywhere (DRE) est une version cloud rapide, simple et légère conçue pour aider les professionnels de l'informatique à répondre rapidement aux problèmes et à les résoudre efficacement. Dameware Remote Support (DRS) est un logiciel sur site abordable et facile à utiliser, conçu pour simplifier et accélérer les tâches d'administration informatique à distance.
Qui utilise Dameware ?
Les produits Dameware accompagnent les professionnels de l'informatique du monde entier. En fonction de vos besoins, vous pouvez choisir entre DRE, idéal pour les PME ou DRS, qui est souvent mieux adapté aux organismes publics.
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Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.
It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
Alternatives envisagées :
A secure program that gets the job done.
Commentaires : Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.
Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.
Wonderful and effective bridge connecting systems, but not the finest
Commentaires : It aided in providing users both on and off campus with remote support. Additionally, it enabled remote access to servers and other devices that would have required troubleshooting. Not having to travel to many offices to help with a few clicks saves so much time. Using the tool was like having an extra set of hands because I saved so much time.
A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.
Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.
Alternatives envisagées :
It's showing it's age
Commentaires : For remote support, allowing admin access directly to users and servers is just okay.
Central control is valuableEasy to deploy across a domain forest.
Not easy to configure.Lack many features you expect, like building queries or agentless deployment.
Solar winds review
Commentaires : IT is decent and helped with remote management and control
The most important features to the business are remote desktop control and remote administration using the utilities.
integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys.