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PackageX
Description de PackageX
PackageX Scan & Track est une solution de gestion intelligente des colis qui exploite la vision par ordinateur pour suivre les colis et les ressources avec une simple photo dans tous les secteurs, y compris l'enseignement supérieur, l'immobilier et les bureaux.
La solution SaaS évolutive et facile à utiliser automatise la gestion des salles de courrier pour garantir que le courrier ne soit jamais perdu, retardé ou volé. Ses options de preuve d'enlèvement sans contact garantissent la responsabilité et la visibilité sans signature et donc sans germes.
En direct dans chaque WeWork mondial.
Qui utilise PackageX ?
Universités, espaces de coworking, complexes résidentiels, sièges sociaux d'entreprise, hôtels, complexes hôteliers, hôpitaux, pharmacies, bâtiments gouvernementaux, centres commerciaux, entrepôts.
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Avis sur PackageX
Amazing Software
Commentaires : We love using it and it allows us to notify members quickly for their packages
Avantages :
Super easy to use and speeds up our mailroom process
Inconvénients :
Sometimes notifications have been sent to the wrong person accidentally
Réponse de l'équipe de PackageX
il y a 5 ans
Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.
On a Scale...
Commentaires : The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom
Avantages :
After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.
Inconvénients :
I have discussed PackageX making updates known prior to their release.
Réponse de l'équipe de PackageX
il y a 3 ans
Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.
PackageX
Avantages :
Makes our jobs easier for getting notifications about packages to members.
Inconvénients :
I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).
Réponse de l'équipe de PackageX
il y a 5 ans
Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support. Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.
Very good customer xp
Commentaires : 1.000
Avantages :
I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!
Inconvénients :
The app is very good, my problem was regarding a message being sent automatically, but you fixed it..
Réponse de l'équipe de PackageX
il y a 4 ans
Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible
PackageX User Review
Avantages :
Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.
Inconvénients :
At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them
Réponse de l'équipe de PackageX
il y a 5 ans
Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.
