800response

800response

par 800response

Qui utilise 800response ?

We work with small to medium size businesses, multi-location companies, as well as franchise systems across a wide range of industries like automotive, home improvement, education, healthcare and more

Description de 800response

Lead Generation, Tracking & Customer Data Capture:
800response provides a comprehensive lead generation, lead tracking, and interactions analytics SaaS software solution to manage top-of-the-funnel lead generating practices, and allows for focused tracking and targeted nurturing of these valuable leads with customer profile data and interaction analytics.

Informations sur 800response

800response

https://800response.com/

Fondé en 1990

Prix de 800response

800response n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de 800response est disponible à partir de 250,00 $US/mois.

À partir de

250,00 $US/mois

Prix

Pricing is based on geographic markets that advertising reaches.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

800response - Fonctionnalités

Attribution des campagnes
CRM
Enregistrement des appels
Présentation du numéro
Reconnaissance SVI et vocale
Routage des appels
Suivi des conversions
Suivi des mots-clés
Base de données de contacts
Gestion des pipelines
Importation et exportation de données
Intégration des bases de données de leads
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Vérification et validation de leads
Campagnes de drip marketing
Gestion des campagnes
Gestion des pipelines
Lead scoring
Mesure des performances
Notifications de leads
Personnalisation
Saisie de leads
Segmentation de leads
Tests A/B
Distribution de leads
Extraction de données
Formulaires en ligne
Lead nurturing
Lead scoring
Lecture de cartes de visite et de badges
Notifications de leads
Qualification de leads
Tableau de bord

Avis sur 800response

Afficher 5 avis sur 35

Note globale
4,8/5
Facilité d'utilisation
4,6/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,3/5
Michael L.
President
Construction, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 19/03/2020

"Solid customer interaction tool"

Commentaires: We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Avantages: 800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Inconvénients: Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Réponse de l'éditeur

envoyé par 800response le 20/03/2020

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

  • Provenance de l'utilisateur 
  • Publié le 19/03/2020
Carey S.
Marketing Manager
Matériaux de construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/03/2020

"800response is a huge part of our business"

Commentaires: 800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Avantages: The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Inconvénients: AT this time I do not have any cons regarding this software.

Réponse de l'éditeur

envoyé par 800response le 20/03/2020

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

  • Provenance de l'utilisateur 
  • Publié le 19/03/2020
Kevin F.
Pres
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 19/05/2020

"Review 1"

Commentaires: GoodI wish I had more menu options when the customer calls in.

Avantages: The fact that it records calls is great. I that it also captures phone numbers.

Inconvénients: Cost Is too high. I wish I had more menu options when the customer calls in.

Réponse de l'éditeur

envoyé par 800response le 21/05/2020

Thanks so much for the valuable feedback, Kevin. We're glad you are getting value from the call recording and other features. And we've passed along your other feedback to our product development team Let us know if there's anything else we can do for you!

  • Provenance de l'utilisateur 
  • Publié le 19/05/2020
Utilisateur vérifié
Marketing Director
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 21/03/2019

"Marketing Director"

Commentaires: Customer service was decent when I had an issue. Website definitely needs some updating.

Avantages: I like that it tracks the calls & the phone numer

Inconvénients: The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Réponse de l'éditeur

envoyé par 800response le 02/04/2019

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

  • Provenance de l'utilisateur 
  • Publié le 21/03/2019
Danielle P.
Marketing
Matériaux de construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/03/2020

"Stellar Customer Service"

Commentaires: I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Avantages: It was an easy program to use, but I love all the added information I got from each call.

Inconvénients: A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Réponse de l'éditeur

envoyé par 800response le 25/03/2020

Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!

  • Provenance de l'utilisateur 
  • Publié le 23/03/2020