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Description de Jane

Solution complète de gestion de cabinet pour chiropraticiens avec réservation en ligne, planification, facturation, création de graphiques et télémédecine.

Qui utilise Jane ?

Plateforme de réservation basée sur le cloud qui aide les cliniques dans la gestion des flux de travail, la gestion des praticiens, la planification, la facturation, la tenue des dossiers des patients et la documentation.

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Jane ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Jane

Jane

4,8 (359)
54,00 $CA
mois
Version gratuite
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4,6 (359)
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4,8 (359)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
65,00 $US
mois
Version gratuite
Version d'essai gratuite
27
Intégrations introuvables
4,2 (178)
4,2 (178)
4,5 (178)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Jane

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
87%
4
10%
3
1%
2
1%
1
1%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un meilleur logiciel

5,0 il y a 7 mois

Avantages :

Interface conviviale, fonctionnalités avancées.

Inconvénients :

Ce logiciel a un coût élevé, support client limité.

Réponse de l'équipe de Jane Software

il y a 6 mois

Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra. Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à support@jane.app. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane. -Caitlin au nom de l'équipe Jane.

Kayle
Kayle
Owner (Canada)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Best Clinic Software 10/10 Recommendation

5,0 il y a 2 ans

Commentaires : Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.

Avantages :

I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.

Inconvénients :

I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.

Réponse de l'équipe de Jane Software

il y a 2 ans

Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane

Tanya
Owner and Acupuncturist (É.-U.)
Médecine douce, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

5+ years experience with Jane

4,0 la semaine dernière Nouveau

Commentaires : I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Avantages :

Charting templates and scheduling are the best features.

Inconvénients :

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

Elysia
Registered Clinical Counsellor (Canada)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Jane Helped Defraud my Private Practice

1,0 l’année dernière

Commentaires : I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00

Avantages :

When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.

Inconvénients :

After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.

Réponse de l'équipe de Jane Software

l’année dernière

Ali here, co-founder and Co-CEO of Jane. Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews. Infuriatingly, this return would have happened in the same way regardless of what processor you were using. Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss. We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair. Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid. This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.

Melissa
Psychologist (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

NO EHR Company has customer service better than Jane!

5,0 il y a 4 mois

Commentaires : No EHR can be all things to all people, but Jane comes close.

Avantages :

Their top notch customer service- always prompt, helpful and friendly. Example: Once when I had a specific billing question, they went into a dummy account and did a video so I could see, step by step, exactly what to do- then they emailed it so I could look at it on my own time. Other times, they will email screen shots. Quickly available on phone, chat, or email.

Inconvénients :

I am not computer savvy so I have had lots of questions but they always provide easy to understand, step by step instructions.

Réponse de l'équipe de Jane Software

il y a 3 mois

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App