Pour qui ?

Parfait pour les start-up, les fournisseurs de services en ligne, le commerce électronique et le commerce de détail en ligne, les médias en ligne, les influenceurs, les associations, les incubateurs et les accélérateurs, les groupes d'anciens élèves, les forums existants, etc.

Notes moyennes

18 avis
  • Note globale 4.7 / 5
  • Facilité d'utilisation 4.7 / 5
  • Service client 4.9 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.6 / 5

Informations sur le produit

  • Version gratuite Oui
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Tribe
  • https://tribe.so
  • Fondé en 2018

En savoir plus sur Tribe

Les forums sont morts ! Tribe est une plateforme basée sur le cloud pour la nouvelle génération de communautés en ligne. Intégrée aux messageries et aux médias sociaux, elle vous aide à développer l'ambiance de votre entreprise en vous permettant, ainsi qu'à vos clients, de créer du contenu. Les utilisateurs peuvent suivre des sujets ou des personnes de votre communauté. Ce faisant, Tribe va remplir les flux et notifications des utilisateurs en fonction de leurs intérêts.

Tribe - Fonctionnalités

  • Discussions et forums
  • Gestion de contenu
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des groupes
  • Gestion des médias sociaux
  • Gestion des événements
  • Idéation et production participative
  • Modération de contenu
  • Répertoire de membres
  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu
  • Blogs
  • Chat en temps réel
  • Fil d'activités et d'actualités
  • Gestion de la publicité
  • Gestion des groupes
  • Gestion des événements
  • Intégration des médias sociaux
  • Médiathèque
  • Sécurité des données
  • Tag sur les médias sociaux
  • Arbre de décision
  • Catalogage/catégorisation
  • Collaboration
  • Forums de discussion
  • Gestion de contenu
  • Gestion de la base de connaissances
  • Portail libre-service
  • Recherche en texte intégral

Avis les plus utiles sur Tribe

Solid feature-rich package

Publié le 28/10/2019
Utilisateur vérifié
Admin
Hôpitaux et soins de santé, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Tribe is a very good community/forum package. Extremely easy to set up, feature-rich, and well-designed. Tribe features include groups, topics, @mentiones, Rich Text formatting, polls, custom-domain support, telegram and messenger integration, CSS-customization and more. All this in a functional, intuative, and mobile-responsive design. Tribe also has good support for foreign languages, including perfect RTL alignment for relevant languages (such as Hebrew, used on our forum).
Most importantly of all, though, is the technical support, which is simply fabulous. Tribe's team is extremely helpful and supportive, open for suggestions and happy to help with every little problem - even with the Free product. I highly recommend you give it a try!

Inconvénients: Tribe is hosted on their servers, and not available for self-hosting, which might be an issue for some.
However with support for custom domains, branding and CSS customization, this shouldn't be an issue for most. Might even be an advantage.

Réponse de l'éditeur

envoyé par Tribe le 09/01/2020

Thanks for the detailed review and we're glad that you took advantage of the customizability. Since Tribe is a cloud-based solution, there is no on-premise set up at this point. However, this helps our clients to focus on the community building instead of worrying about the technical complexities.

Just do it

Publié le 15/10/2019
Cengiz A.
Co-creator @hubitat.org
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I liked it. It helped me to establish a community base without hurdle and delay.

Avantages: It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them.

Inconvénients: It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision.

Réponse de l'éditeur

envoyé par Tribe le 09/01/2020

Thanks for the detailed review. Our pricing is about 50-80% cost-effective when compared with other similar SaaS solutions in the online community domain.

Regarding better analytics - we are offering native report which helps you track the overall health of the community. Integration with Amplitude Analytics will give you additional granular insights on every single member activity and content.

Mobile app - This will be released in 2020. At this point, companies are simply using our API to build community components inside the existing mobile app.

They delivered a top notch platform for our customer community

Publié le 09/05/2019
Meryl W.
Senior Vice President
Services financiers, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.

Avantages: We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

Inconvénients: It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.

Réponse de l'éditeur

envoyé par Tribe le 13/06/2019

Hi Meryl,

Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words.

We're glad to see that our feature set and usability help you launch a really powerful customer community.

Thanks again for choosing us as your community partner.

Regards,
Team Tribe

Simply amazing! The Tribe Platform and their team give everything you need to build a successful com

Publié le 04/05/2019
Rajnil T.
Sr. Marketing executive
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We had an outstanding experience overall (perhaps my top three in SaaS space). I’d recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention!

Avantages: This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use. Most important element in their offering is the team – they patiently understood our requirement for the community as an integral part of our software product. They guided us with clear strategy and explained the features best suited for our use case. Finally, the whole community was customized was exactly the way we wanted. All of these came at an extremely efficient cost.

Inconvénients: We encountered some bugs, but that’s understandable as this is a relatively new product. However, they fix the reported issues quickly and provide regular updates to improve further.

Réponse de l'éditeur

envoyé par Tribe le 13/06/2019

Hi Rajnil,

Really appreciate your honest feedback; this will definitely help us improve Tribe.

Happy to see that our consultative approach met your expectation. I'll let our team know about your kind words -- this is what gets us going every day.

Best,
Team Tribe

Well designed and well thought platform

Publié le 12/12/2018
Parsa G.
CEO & Founder
Logiciels, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Tribe comes with our highest recommendation.

Avantages: We have been looking for a community solution for quite some time till we discovered tribe. It is a modern platform, well designed and well thought on its integration. It has an intuitive and straight forward interface. unlike other solutions on the market tribe is not over selling over its features. tribe comes with our highest recommendation.

Inconvénients: Anything that was a concern has been addressed very quickly by the customer success team. The only thing I would mention to help others make a right decision would be the platform itself is a tool. you need to build the community around your brand and invite your members to join your tribe.

Réponse de l'éditeur

envoyé par Tribe le 29/03/2019

Hi Parsa,

Thank you for making our day, our team was super happy to read your review :)

When we set out to build Tribe, our goal was and still is to to provide highly intuitive community platform. We're also highly inclined towards offering powerful customization options via integrations, widgets and API.

It's an honor to have you using Tribe.

Best Regards,
Team Tribe

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