Pour qui ?

Le logiciel fourni est disponible dans tous les types d'entreprises du secteur de l'expérience, des petits voyagistes individuels aux grandes agences de voyage en ligne et revendeurs internationaux.

Notes moyennes

223 avis
  • Note globale 4.8/5
  • Facilité d'utilisation 4.4/5
  • Service client 4.7/5
  • Fonctionnalités 4.6/5
  • Rapport qualité-prix 4.8/5

Informations sur le produit

  • Version gratuite Oui
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Bokun, A TripAdvisor Company
  • http://bokun.io
  • Fondé en 2012

En savoir plus sur Bokun

Le seul logiciel de réservation en ligne dont vous avez besoin pour gérer vos visites et activités. Bokun est une technologie de pointe pour la gestion des réservations et un logiciel de réservation conçu spécialement pour les opérateurs de circuits, d'activités et d'attractions dans le secteur du voyage. En un seul outil, vous disposez d'un moteur de réservation, d'un gestionnaire des stocks, d'un gestionnaire de canaux, d'un outil de gestion des prix multidevises et de bien d'autres choses encore !

Bokun - Fonctionnalités

  • Création d'itinéraires
  • Gestion de site web
  • Gestion des clients
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des réservations
  • Intégration GDS et OTA
  • Réservation d'activités
  • Réservation d'autocars
  • Réservation d'hébergement
  • Réservation de plusieurs jours
  • Système central de réservation
  • Traitement des paiements
  • Voyages personnalisés

Avis les plus utiles sur Bokun

Best way to grow our business

Publié le 17/06/2019
Maarten V.
Partner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
3/5
Facilité d'utilisation
5/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages: Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients: Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Réponse de l'éditeur

envoyé par Bokun le 18/06/2019

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

Immense value for money

Publié le 26/11/2019
Rae E.
Manager
Loisirs, voyage et tourisme, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Avantages: We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Inconvénients: There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Réponse de l'éditeur

envoyé par Bokun le 10/12/2019

Hi Rae,
Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help!

Best,
Bokun Support

One of the best in its field

Publié le 04/11/2019
Angeliki G.
CEO
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.

Avantages: So many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.

Inconvénients: Since bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.

Réponse de l'éditeur

envoyé par Bokun le 05/11/2019

Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager.

Best,
Bokun Support

Honestly, the worst software we've used

Publié le 22/05/2019
Luke C.
Manager
Loisirs, voyage et tourisme, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
1/5
Note globale
1/5
Facilité d'utilisation
1/5
Fonctionnalités
1/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: None at all. We've racked out brains and can't think of one positive thing to say about Bokun.

Inconvénients: Customer service is pathetic. Waiting up to a week for a response on time critical issues and even when they do reply, it's as basic and not relevant. Lost countless bookings due to delayed support. Can't speak with anyone on the phone. APIs change without warning. Issues with customers receiving emails. Continually line of problems with the software which is badly thought out and executed. It would have the upside of being cheap, but then it takes so much of our time it ends up being more expensive than other software. They are owned by TripAdvisor and Viator which we have similar problems with. Don't waste your time. In a nutshell - crap.

Réponse de l'éditeur

envoyé par Bokun le 23/05/2019

Thank you for your review. We understand your frustration and know how crucial it is to your business to receive customer support in a timely fashion. We are continually working to improve our customer service response times and the training of our support teams. We appreciate your feedback regarding our API updates and hear you loud and clear; we are currently working to enhance how we communicate product updates to our customers. A manger from our support team will be reaching out to you directly so we can make it right.

Bókun - A booking software and marketplace developing

Publié le 26/11/2019
Caroline S.
Owner and General Manager
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We finally have an online booking platform, that by today automatically takes care of approx. 40% of our accommodation bookings.

Avantages: When we first got introduced to Bókun we saw the huge potential and the possibility for getting a very useful and handy booking platform for us as family managed small holiday resort, which is not an overkill compared to many other systems.
We were also fond of the idea of the marketplace.

Inconvénients: Having worked with the Bókun platform for 4 years now we love it on one hand, but at the same time we are disappointed, that, especially since Trip Advisor jumped on board, no further developments were made on the accommodation platform. This is the main platform we use and we put up from the beginnigs with missing items, or work around solutions because we were always promised that things would get better/easier/more userfriendly or simply missing items would be implemented. We tried to help actively with feedback what we were missing on our behalf.
Last year I then got the feedback, that no further developments are made on the accommodation platform for the time being. All focus is set on tours and marketplace. A huge disappointment for us.
The platform has evolved including all parts and I still believe the accommodation platform is important, too. So it highly would be appreciated to give this part a little bit more focus again.

Réponse de l'éditeur

envoyé par Bokun le 02/12/2019

Hi Caroline,
Thank you for your review and feedback. We hear you loud and clear and completely understand your concerns about using Bokun as an accommodations management platform. Our core focus at Bokun remains creating the best platform for tours and activities. But please keep sending us your feedback and ideas for accommodation bookings, and we will continue to alert you of any new features we have added.

Best,
Bokun Support

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