--- description: Bókun : qu'en pensent les utilisateurs ? Lisez les avis clients sur Bókun, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bókun - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour tour opérateurs](/directory/20033/tour-operator/software) > [Bókun](/software/178518/bokun) # Bókun Canonical: https://www.capterra.fr/software/178518/bokun Page : 1/20\ Suivant: [Page suivante](https://www.capterra.fr/software/178518/bokun?page=2) > Bokun est le seul logiciel de réservation en ligne dont vous avez besoin pour gérer vos visites et activités. > > Conclusion : 459 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Bókun ? Le logiciel fourni est disponible dans tous les types d'entreprises du secteur de l'expérience, des petits voyagistes individuels aux grandes agences de voyage en ligne et revendeurs internationaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 459 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Bókun, A TripAdvisor Company - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 49,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, italien, japonais, norvégien, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine, Botswana et 175 de plus ## Fonctionnalités - Booking Management - CRM - Création d'itinéraires - Création de packages - Gestion des calendriers - Gestion des fournisseurs - Gestion des prix - Gestion des ressources - Intégration GDS et OTA - Rapports et statistiques - Réservation en ligne - Traitement des paiements ## Intégrations (1 au total) - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour tour opérateurs](https://www.capterra.fr/directory/20033/tour-operator/software) ## Catégories connexes - [Logiciels pour tour opérateurs](https://www.capterra.fr/directory/20033/tour-operator/software) - [Logiciels de réservation](https://www.capterra.fr/directory/20032/reservations/software) ## Logiciels similaires 1. [WeTravel](https://www.capterra.fr/software/163474/wetravel) — 4.8/5 (525 reviews) 2. [Rezdy](https://www.capterra.fr/software/122690/rezdy) — 4.5/5 (237 reviews) 3. [Peek Pro](https://www.capterra.fr/software/142459/peek-pro-tour-operator-software) — 4.7/5 (796 reviews) 4. [FareHarbor](https://www.capterra.fr/software/135106/fareharbor) — 4.7/5 (1128 reviews) 5. [Beyonk](https://www.capterra.fr/software/1018625/beyonk) — 4.9/5 (167 reviews) ## Avis ### "Un support exceptionnel" — 5.0/5 > **Laure** | *9 décembre 2025* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: Simple d'utilisation, convivial et support au top, je recommande vivement ce produit qui , en plus, intègre un service de traduction en natif. > > **Inconvénients**: Quelques fonctionnalités par forcément évidentes à régler quand on débute, mais un produit exceptionnel au final > > J'ai eu besoin d'aide pour configurer mon produit et le support a été exceptionnellement réactif et m'a aidé à régler mes problèmes. ----- ### "Très professionnel pour les webmaster" — 5.0/5 > **Karim** | *10 octobre 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Centraliser tous nos présences OTA sur le même endroit, configurer votre compte PayPal et le relier avec bokun > > **Inconvénients**: Pas d'inconvénients. Je suis très satisfait une plateforme très utile est très professionnel et performant > > Avec notre compte bokun on a la possibilité d'intégrer plusieurs produits bokun sur notre site Web extérieur à travers les widgets de réservation, contacter plusieurs vendeurs sur la marketplace, attirer les revendeurs avec des conditions contractuelles très intéressant, voir tous vos réservations dans un seul endroit, configurer des paiements en ligne très sécurisé sur votre site web extérieur, j'ai trop aimé cette plateforme. ----- ### "Powerful Tour Management Platform Backed by Excellent Support" — 5.0/5 > **Giorgos** | *24 mai 2026* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. > > **Inconvénients**: Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. > > Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. ----- ### "The best time to switch to Bokun is yesterday\! Don't worry the CS team is there to help you transition\!" — 5.0/5 > **Alex** | *1 juin 2026* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. > > **Inconvénients**: Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. > > I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. ----- ### "Awful company all around" — 1.0/5 > **Tommy** | *11 avril 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 0.0/10 > > **Avantages**: nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. > > **Inconvénients**: Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. > > Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. ----- Page : 1/20\ Suivant: [Page suivante](https://www.capterra.fr/software/178518/bokun?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/178518/bokun) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées