Bókun

Best way to grow our business

Commentaires : If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages :

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients :

Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

The only booking software with options to match all needs

Commentaires : We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

Avantages :

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Inconvénients :

Sometimes it had down time that lasted for longer periods of time.

Alternatives envisagées : TourCMS, Rezdy et Rezgo

Logiciel antérieur : TourCMS

Pourquoi passer à Bókun : Because of the lower price and because they offered the largest number of activities in the countries we were interested in.

Technical errors & unfriendly policies

Commentaires : We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Avantages :

The possibility for resellers to gain access to your products.

Inconvénients :

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Immense value for money

Commentaires : In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Avantages :

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Inconvénients :

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Alternatives envisagées : Rezdy

Pourquoi choisir Bókun : We needed added functionality.

Logiciel antérieur : Rezgo

Pourquoi passer à Bókun : Added functionality & a beautiful interface. PRICING also.

Bokun Continues to Improve Better & Better

Commentaires : I enjoy using Bokun and the user experience improves all the time - Keep up the good work Bokun Team!

Avantages :

Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart.

Inconvénients :

They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products!

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff!