Description de Bókun

Le seul logiciel de réservation en ligne dont vous avez besoin pour gérer vos visites et activités. Bokun est une technologie de pointe pour la gestion des réservations et un logiciel de réservation conçu spécialement pour les opérateurs de circuits, d'activités et d'attractions dans le secteur du voyage. En un seul outil, vous disposez d'un moteur de réservation, d'un gestionnaire des stocks, d'un gestionnaire de canaux, d'un outil de gestion des prix multidevises et de bien d'autres choses encore !

Qui utilise Bókun ?

Le logiciel fourni est disponible dans tous les types d'entreprises du secteur de l'expérience, des petits voyagistes individuels aux grandes agences de voyage en ligne et revendeurs internationaux.

Où peut-on déployer Bókun ?

Basé sur le cloud
Sur site

À propos de l'éditeur

  • Bókun, A TripAdvisor Company
  • Situé à Boston, É.-U.
  • Fondé en 2012

Assistance Bókun

  • Support téléphonique
  • Chat

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne et 189 autres

Langues

allemand, anglais, chinois, espagnol, français et 4 autres

Bókun - Prix

À partir de :

49,00 $US/mois
  • Oui, essai gratuit disponible
  • Oui, version gratuite disponible

Bókun est disponible en version gratuite et propose un essai gratuit. La version payante de Bókun est disponible à partir de 49,00 $US/mois.

À propos de l'éditeur

  • Bókun, A TripAdvisor Company
  • Situé à Boston, É.-U.
  • Fondé en 2012

Assistance Bókun

  • Support téléphonique
  • Chat

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne et 189 autres

Langues

allemand, anglais, chinois, espagnol, français et 4 autres

Bókun en vidéos et en images

Bókun Logiciel - 1
Bókun Logiciel - 2
Bókun Logiciel - 3
Bókun Logiciel - 4
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Vidéo de Bókun
Bókun Logiciel - 1
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Bókun Logiciel - 4

Fonctionnalités - Bókun

  • CRM
  • Création d'itinéraires
  • Création de packages
  • Gestion des prix
  • Gestion des ressources
  • Gestion des réservations
  • Réservation d'activités
  • Réservation en ligne
  • Traitement des paiements

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Avis sur Bókun

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
81%
4
14%
3
2%
2
1%
1
1%
Maarten
Maarten
Partner (Malaisie)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best way to grow our business

5,0 il y a 4 ans

Commentaires : If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages :

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients :

Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Réponse de l'équipe de Bókun, A TripAdvisor Company

il y a 4 ans

Hi Maarten, Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas. Best, Bokun Support

Viktoria
Customer Support (Croatie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The only booking software with options to match all needs

5,0 il y a 2 ans

Commentaires : We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.

Avantages :

Whatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.

Inconvénients :

Sometimes it had down time that lasted for longer periods of time.

Alternatives envisagées : TourCMS, Rezdy et Rezgo

Logiciel antérieur : TourCMS

Pourquoi passer à Bókun : Because of the lower price and because they offered the largest number of activities in the countries we were interested in.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Technical errors & unfriendly policies

2,0 il y a 3 ans

Commentaires : We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Avantages :

The possibility for resellers to gain access to your products.

Inconvénients :

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Réponse de l'équipe de Bókun, A TripAdvisor Company

il y a 3 ans

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io. To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months. We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time. Best, The Bokun Team

Rae
Manager (Vanuatu)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Immense value for money

5,0 il y a 3 ans

Commentaires : In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency.
So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.

Avantages :

We have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!

Inconvénients :

There's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.

Alternatives envisagées : Rezdy

Pourquoi choisir Bókun : We needed added functionality.

Logiciel antérieur : Rezgo

Pourquoi passer à Bókun : Added functionality & a beautiful interface. PRICING also.

Réponse de l'équipe de Bókun, A TripAdvisor Company

il y a 3 ans

Hi Rae, Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help! Best, Bokun Support

Andy
Andy
Developer (Suède)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bokun Continues to Improve Better & Better

5,0 il y a 3 ans

Commentaires : I enjoy using Bokun and the user experience improves all the time - Keep up the good work Bokun Team!

Avantages :

Bokun's features keep getting better and better. With Bokun's new interface and booking widgets it's a much easier process for customers to book products. In fact, the number of clicks to make a booking has been reduced thanks to the new popup booking widget which also retains whatever has been added to the cart.

Inconvénients :

They are not many cons to using this free software - Apart from being able to have global questions which can be shared between products!

Alternatives envisagées : Rezdy

Pourquoi passer à Bókun : Bokun offers a much easier solution to creating experiences and tours. This product is fool proof, and if you decide to come over from another platform - You'll be welcomed by the helpful staff!