Bókun

satisfait

Avantages :

satisfait avec bokan je recommande le service et le suivi Agréable

Best way to grow our business

Commentaires : If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages :

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients :

Cons isn't the right word, the company has a few places to work harder on. - Support could respond faster - Support and new feature roll-out has to get more transparent - E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment. - Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Great customer service

Avantages :

It is easy to set up tours and activities when you work in the tourism industry.

Inconvénients :

Easy booking engine for excursions and activities.

Alternatives envisagées précédemment : Adobe Acrobat Reader

Pourquoi passer à Bókun : Staff from Bokun explain, how to get more bookings during the season

Bókun 5 star excellence

Commentaires : Excellent! You're very easy to contact for support. Your agents are exceptionally professional and have so far helped me to resolve all my issues/problems. Just as I would like every other of our suppliers to do. You set the bar high ... others have to follow!

Avantages :

Excellent customer service. You exceed my expectations in all areas!

Inconvénients :

Nothing. You're all stars! Continue with what you do. Keep your focus on your customers. Exceed their expectations!

Alternatives envisagées précédemment : FareHarbor

Pourquoi passer à Bókun : Compatability and recommendation to connect to Viator mainly.

Technical errors & unfriendly policies

Commentaires : We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Avantages :

The possibility for resellers to gain access to your products.

Inconvénients :

Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.