Bokun

par Bokun, A TripAdvisor Company

Qui utilise Bokun ?

Le logiciel fourni est disponible dans tous les types d'entreprises du secteur de l'expérience, des petits voyagistes individuels aux grandes agences de voyage en ligne et revendeurs internationaux.

Description de Bokun

Le seul logiciel de réservation en ligne dont vous avez besoin pour gérer vos visites et activités. Bokun est une technologie de pointe pour la gestion des réservations et un logiciel de réservation conçu spécialement pour les opérateurs de circuits, d'activités et d'attractions dans le secteur du voyage. En un seul outil, vous disposez d'un moteur de réservation, d'un gestionnaire des stocks, d'un gestionnaire de canaux, d'un outil de gestion des prix multidevises et de bien d'autres choses encore !

Informations sur Bokun

Bokun, A TripAdvisor Company

http://bokun.io

Fondé en 2012

Présentation des tarifs de Bokun

Bokun est disponible en version gratuite et propose un essai gratuit.


Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de Bokun

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

Bokun - Fonctionnalités

  • CRM
  • Création d'itinéraires
  • Création de packages
  • Gestion de décharge de responsabilité
  • Gestion de site web
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix
  • Gestion des promotions
  • Gestion des ressources
  • Gestion des réservations
  • Intégration GDS et OTA
  • Réservation d'activités
  • Réservation de plusieurs jours
  • Système central de réservation
  • Traitement des paiements

Logiciels pour tour opérateurs : afficher la liste complète

Bokun - Alternatives

Plus d'alternatives à Bokun

Avis sur Bokun

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,5
Service client 4,7
Fonctionnalités 4,6
Rapport qualité-prix 4,8

Évaluer le logiciel

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Écrivez votre avis !
Maarten V.
Partner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 17/06/2019

"Best way to grow our business"

Commentaires: If you run a small tour operation I would certainly recommend getting onto Bokun, it gets you started faster and at the same time set you up for bigger stuff in the future.

Avantages: Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality. Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Inconvénients: Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Réponse de l'éditeur

envoyé par Bokun le 18/06/2019

Hi Maarten,
Thank you for your feedback. We hear you loud and clear about each of your suggestions for improvement, and we thank you for taking the time to let us know. We are working on improving support response time, our new feature communications, and many product enhancements. Please do not hesitate to reach out to the support team with any other suggestions or ideas.

Best,
Bokun Support

  • Source de l'avis 
  • Publié le 17/06/2019
Utilisateur vérifié
Online Business Director
Loisirs, voyage et tourisme, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/05/2020

"Great features, with some annoying bugs"

Commentaires: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Avantages: The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Inconvénients: There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products.
Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

  • Source de l'avis 
  • Publié le 07/05/2020
Utilisateur vérifié
Tech Support
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 08/01/2021

"A great tour booking software"

Commentaires: I used Bókun as a reseller, as an operator, and through an API, so from all possible angles. They did have issues, but worked on them and resolved them in a timely manner. All in all, the best tour booking software I worked with to this day.

Avantages: The ease of use, the number of tour operators available through the platform, constant updates, and a solid customer support. Their UI is user friendly now that they remade most of it and is actually a massive upgrade from what it used to be.

Inconvénients: Sometimes, they would break the API and not inform anyone about it, creating massive problems until fixed. They also had some cache issues with availability, but that has since been fixed.

  • Source de l'avis 
  • Publié le 08/01/2021
Utilisateur vérifié
Manager
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/04/2020

"Technical errors & unfriendly policies"

Commentaires: We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.

Avantages: The possibility for resellers to gain access to your products.

Inconvénients: Fairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.

Réponse de l'éditeur

envoyé par Bokun, A TripAdvisor Company le 23/04/2020

We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io.

To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months.

We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time.

Best,
The Bokun Team

  • Source de l'avis 
  • Source : GetApp
  • Publié le 15/04/2020
Ben M.
CEO
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 30/09/2020

"Bokun has just become another one of the bunch"

Commentaires: It was a great software at the beginning. Not anymore

Avantages: When Bokun launched, I loved the product. It was affordable, solid and easy to implement into my website. The worst is that they slowly because just another one of the bunch by suddenly increasing their transaction feed. Now they've just become a subscription service and they put you into their PRO plan knowing that few people check all their emails and this way they will charge you when their plans change in November. Now their pricing is no longer affordable and they no longer have any meaningful differentiation from the dozens of similar software out there.

Inconvénients: Their sneaky practices, constantly changing their plans and charging you unexpectedly. One cannot trust that this software will not change their plans and policies several times in the span of a couple of years.

Réponse de l'éditeur

envoyé par Bokun, A TripAdvisor Company le 08/10/2020

Hi Ben, thank you for taking the time to leave this review. We're sorry to hear that our recent pricing change has overshadowed the product features that you used to love.

We continue to offer a free plan alongside our paid PRO plan to cater to different business needs. At the moment, we're giving our existing customers a month's free to test out all of the PRO features, and have online booking service fees waived for October. Hopefully, this gives you time to test which features work for your business, and you can have the flexibility to choose between the PRO and free plans after.

At the same time, we've reduced our online service fees by almost half from 2.9% to 1.5% under the new pricing.

Please do not hesitate to reach out to our Support team at support@bokun.io if you have any questions regarding your pricing plan.

  • Source de l'avis 
  • Publié le 30/09/2020