eVoice

eVoice

par j2 Global

Qui utilise eVoice ?

Individuals, entrepreneurs, start-ups, and businesses that want their calls answered and routed professionally, without the hassle of an extra employee.

Description de eVoice

Virtual phone numbers with call forwarding, auto attendant, call routing, voicemail, and conferencing functionalty for small busiesses.

Informations sur eVoice

j2 Global

https://www.evoice.com

Prix de eVoice

eVoice n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de eVoice est disponible à partir de 14,99 $US/mois.

À partir de

14,99 $US/mois

Prix

Additional minutes are charged at 3.9¢/minute.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

eVoice - Fonctionnalités

Logiciels SIP (softphone)
Conférences vidéo
Enregistrement des appels
Journalisation des appels
Messagerie instantanée
Profils des appelants
Présentation du numéro
Routage des appels
Accès mobile
Cadrage automatique
Chat en temps réel
Chat privé
Fichiers audio et vidéo bidirectionnels
Partage d'écran
Partage des fichiers
Possibilité d'enregistrement et de lecture
Profils d'utilisateurs
Sondages et votes
Streaming de présentation
Transcription automatique
Accès à distance
Assistance à distance
Chat vidéo
Collaboration
Conférences web
Gestion des réunions
Gestion des tâches
Messagerie instantanée
Signature électronique
Softphone
Suivi de l'activité des employés
Suivi des fuseaux horaires
Accès mobile
Centre d'appel virtuel
Conférences web
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Répertoire d'employés
Suivi des appels

Avis sur eVoice

Afficher 5 avis sur 8

Note globale
4/5
Facilité d'utilisation
3,8/5
Service client
3,3/5
Fonctionnalités
4/5
Rapport qualité-prix
3,6/5
Stephanie M.
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 16/01/2017

"Everyone who calls my business raves about eVoice"

Commentaires: You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.

Avantages: Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Inconvénients: Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 16/01/2017
Charles L.
Owner
Musique, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 17/04/2020

"Stay Away in 2020"

Commentaires: Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL.

Avantages: Easy to use but the con far outweighs the pros.

Inconvénients: It appears Evoice's system is hacked by some foreign entity.

  • Provenance de l'utilisateur 
  • Publié le 17/04/2020
Utilisateur vérifié
Owner
Comptabilité, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 26/09/2019

"Not a good fit for me"

Commentaires: Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.

Avantages: There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls.

Inconvénients: The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.

  • Provenance de l'utilisateur 
  • Publié le 26/09/2019
Utilisateur vérifié
Loisirs, voyage et tourisme, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 18/08/2017

"eVoice fits my business needs"

Avantages: Simplified pricing for solopreneurs and professionals.
Basic features are easy to use.
Up-time and reliable service.
Customer support is available when you need them.
Easy to upgrade as needed.

Inconvénients: Would like to an easy-to-use interface and advanced features.
Would like a single sign-on while using multiple products within brand.
Would like Pay-per-call telephone answering/message taking
Mobile app is convenient, but uses cell phone service to make calls versus allowing data/wifi connection when roaming or when phone service is not available.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 18/08/2017
Utilisateur vérifié
Ghostwriter, Editor, and Self-Publishing Consultant
Rédaction et correction, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 26/12/2018

"eVoice is a great alternative to a full-time receptionist or live answering service."

Avantages: Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us.

Inconvénients: I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value.

  • Provenance de l'utilisateur 
  • Publié le 26/12/2018