JivoChat

JivoChat

par Jivosite

Qui utilise JivoChat ?

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

Description de JivoChat

JivoChat: Live Chat & Business Messenger solution your company needs.
You will be able to monitor your visitors, talk to them via online Live chat, Phone calls, company Email, Facebook Messenger and much more using just one tool: JivoChat.
You will have every channel communication history in one window and all the agents' efficiency reports.
Even if you are offline, JivoChat will collect leads from your site.
Avoid losing clients: use JivoChat to convert your visitors into clients today!

Informations sur JivoChat

Jivosite

https://www.jivochat.com

Fondé en 2012

Prix de JivoChat

JivoChat est disponible en version gratuite et propose un essai gratuit. Voir plus d'informations concernant le prix de JivoChat ci-dessous.

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

JivoChat - Fonctionnalités

Logiciels CCM (Customer Communications Management)
Chat et messagerie
Communication multicanal
Communications par lot
Communications à la demande
Contenu interactif
Contenu vidéo
Distribution d'e-mails
Gestion de contenu
Gestion des impressions
Gestion des modèles
Personnalisation
Chat proactif
Ciblage géographique
Formulaire hors ligne
Intégration de tiers
Partage d'écran
Réponses préenregistrées
Stratégie de marque personnalisable
Suivi des visiteurs de sites web
Transferts/Routage
Centre d'appel
Chat et messagerie
Conférences audio et vidéo
Enregistrement des appels
Gestion des fax
Partage des fichiers
Reconnaissance SVI et vocale
Routage des appels
Conférences web
Enregistrement des appels
Extensions virtuelles
Groupes d'appel
Liaisons SIP
Reconnaissance SVI et vocale
Routage des appels

Avis sur JivoChat

Afficher 5 avis sur 48

Note globale
4.6/5
Facilité d'utilisation
4.6/5
Service client
4.6/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.7/5

Forget about Chatbots, JivoChat is the real deal

Publié le 04/02/2020
Laszlo leonardo B.
Web Developer
Internet, Auto-entrepreneur
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Avantages: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Inconvénients: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

A very good software

Publié le 04/02/2020
Tom W.
CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking! JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional. The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Inconvénients: The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Great service

Publié le 13/02/2020
Alyssa G.
Accountant
Biotechnologie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been pleasant.

Avantages: Capabilities of software to store common knowledge.

Inconvénients: There is not an assistant program for when live agents are unavailable/

2+ years with Jivochat

Publié le 16/01/2019
Andrey Y.
Co-Founder & CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
1/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Avantages: A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Inconvénients: All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years. When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business. It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket. We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again. Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

One of the best!!!

Publié le 11/01/2020
Tosere O.
Head of IT dept
Gestion de l'enseignement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
3/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been great. There have been several improvements that has made the app so effective for my company.

Avantages: It’s flexibility and continuous improvement

Inconvénients: The mobile app is a bit troubling. and needs improvement.