Trengo
Description de Trengo
Trengo stimule la productivité des équipes et l'efficacité des communications client en unifiant tous les canaux de communication au sein d'une boîte de réception collaborative.
Recevez des messages provenant d'e-mails, de Facebook Messenger, de WhatsApp, de SMS, de messages vocaux, de chats en direct et d'autres plateformes au sein d'un emplacement centralisé.
Qui utilise Trengo ?
Trengo est adapté à n'importe quelle entreprise (des start-up aux multinationales) souhaitant travailler et communiquer efficacement avec leurs leads, clients, équipes et collègues. De plus, cette solution est facile à utiliser et à prendre en main.
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Frits
Very nice messaging app
Commentaires : Our clients are helped through various channels, served by Trengo
Avantages :
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Inconvénients :
They changed their pricing plan, with a half year for existing customers.
Christ
Alternatives envisagées :
Useful tool in organisations
Commentaires : Good, good support.
Avantages :
Integration of several communication channels
Inconvénients :
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Laurien
A nice program
Commentaires : A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.
Avantages :
I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.
Inconvénients :
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.
Réponse de l'équipe de Trengo
il y a 3 ans
Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk
Tim
Great feature richt and easy to use software that saves time
Commentaires : Trengo saves us time, brings us closer to our customer and shortens response times.
Avantages :
Everthing in one place with an interface that works like a charm and looks good too.
Inconvénients :
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Lars
Its a great tool that saves me a lot of time!
Avantages :
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Inconvénients :
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
