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Trengo
Description de Trengo
Trengo est un logiciel de service d'assistance qui stimule la productivité des équipes et l'efficacité des communications client en unifiant tous les canaux de communication au sein d'une boîte de réception collaborative.
Recevez des messages provenant d'e-mails, de Facebook Messenger, de WhatsApp, de SMS, de messages vocaux, de chats en direct et d'autres plateformes au sein d'un emplacement centralisé.
Qui utilise Trengo ?
Trengo est adapté à n'importe quelle entreprise (des start-up aux multinationales) souhaitant travailler et communiquer efficacement avec leurs leads, clients, équipes et collègues. De plus, cette solution est facile à utiliser et à prendre en main.
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Trengo
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Avis sur Trengo
Very nice messaging app
Commentaires : Our clients are helped through various channels, served by Trengo
Avantages :
Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
Inconvénients :
They changed their pricing plan, with a half year for existing customers.
Alternatives envisagées précédemment :
Useful tool in organisations
Commentaires : Good, good support.
Avantages :
Integration of several communication channels
Inconvénients :
Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Higher price for fewer features
Commentaires : We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage.
Avantages :
Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels.
Inconvénients :
Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues.
Great feature richt and easy to use software that saves time
Commentaires : Trengo saves us time, brings us closer to our customer and shortens response times.
Avantages :
Everthing in one place with an interface that works like a charm and looks good too.
Inconvénients :
Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Its a great tool that saves me a lot of time!
Avantages :
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
Inconvénients :
I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
