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Description de Groove

Solution idéale d'automatisation de la force de vente pour les utilisateurs Salesforce et Gmail. Cette solution permet à l'ensemble de l'organisation commerciale de planifier et de lancer des activités de sensibilisation personnalisées à grande échelle grâce à des campagnes ciblées, d'engager des comptes de premier plan par le biais de fonctionnalités de vente intelligentes basées sur des comptes et de stimuler la productivité à l'aide d'analyses exploitables. Cette solution dynamise les équipes de vente leaders du secteur dans le monde entier, notamment Google, Tipalti et Capital One.

Qui utilise Groove ?

Directeur général des ventes, vice-président/directeur des ventes, vice-président des ventes, CRO (Chief Revenue Officer), directeur des ventes, gestionnaires des ventes, opérations commerciales, assistance commerciale.

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Avis sur Groove

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
73%
4
24%
3
3%
Danny
Danny
Account Executive - Emerging Markets (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Do More With Less

5,0 il y a 5 ans

Commentaires : Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Avantages :

With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Inconvénients :

I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Regina
Configuration Specialist (É.-U.)
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software, Salesforce Integration, Lead Engagement

5,0 il y a 3 ans

Commentaires : I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.

Avantages :

I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.

Inconvénients :

Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.

Ben
Sales Manager (R.-U.)
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Let down by small points

3,0 il y a 4 ans

Commentaires : It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Avantages :

Email tracking and integration with SFDC.

Inconvénients :

Changes font sizes, generally slow and crashes.

Tess
Business Operations (É.-U.)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Getting Groovy with Groove

4,0 il y a 3 ans

Commentaires : Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.

Avantages :

Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

Inconvénients :

The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.

Jacob
Jacob
Senior Admissions Counselor (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Groove offers many functionalities

5,0 il y a 5 ans

Avantages :

Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Inconvénients :

Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."