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Groove
Description de Groove
Groove est une plateforme d'engagement des ventes de premier plan qui rend les équipes de revenus basées sur les comptes plus efficaces pour trouver, acheminer, renouveler et augmenter les revenus. Groove offre une productivité 10 fois supérieure à vos ressources les plus coûteuses et les plus précieuses, ce qui leur permet de passer plus de temps à établir des relations et à générer des revenus. Plus de 50 000 SDR (Software-Defined Radio), les AE et les CSM utilisent Groove dans certaines des entreprises les plus dynamiques au monde, notamment Google, Uber, Tipalti et Capital One.
Qui utilise Groove ?
Directeur général des ventes, vice-président/directeur des ventes, vice-président des ventes, CRO (Chief Revenue Officer), directeur des ventes, gestionnaires des ventes, opérations commerciales, assistance commerciale.
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Groove
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Avis sur Groove
Do More With Less
Commentaires : Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.
Avantages :
With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.
Inconvénients :
I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...
Great Software, Salesforce Integration, Lead Engagement
Commentaires : I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.
Avantages :
I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.
Inconvénients :
Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.
Let down by small points
Commentaires : It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.
Avantages :
Email tracking and integration with SFDC.
Inconvénients :
Changes font sizes, generally slow and crashes.
Alternatives envisagées précédemment :
Getting Groovy with Groove
Commentaires : Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.
Avantages :
Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.
Inconvénients :
The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.
Unlock Efficiency and Coordination with Groove Software
Commentaires : I used Groove as an intern in the pharmaceutical product development and research department to manage the team's activities, and I found it to be a very useful tool. We were able to efficiently cooperate on a variety of projects because to the software's smooth communication capabilities. By setting up shared tasks, monitoring progress, and exchanging files within the software, we were able to optimize our operations. Due to Groove's seamless connectivity with other applications we utilized, including Microsoft Office and Google Drive, it was simple to access and work together on significant papers. Overall, Groove really increased our productivity and kept us organized throughout the course of our research and development activities.
Avantages :
A wide range of capabilities provided by Groove simplify collaboration and increase output. Its user-friendly layout makes it simple for teams to interact efficiently by facilitating smooth communication, task management, and file sharing. Real-time communication is made possible by the software, which reduces the need for back-and-forth emails and speeds up decision-making. Easy file sharing and document collaboration are made possible by Groove's connection with widely used programs like Microsoft Office and Google Drive. Additionally, the program offers a unified platform for managing activities, allocating assignments, and monitoring progress on projects, improving overall effectiveness and accountability.
Inconvénients :
The learning curve of Groove is one of its drawbacks; it could need some initial time investment to become accustomed to its functions. Additionally, for small teams or individual users on a tight budget, the software's pricing options could be prohibitive. Despite Groove's extensive project management functionality, some complex customization possibilities could be missing compared to more specialist project management solutions. Additionally, some customers might think Groove's reporting and analytics features are lacking in comparison to those of specialized analytics platforms.
