Pour qui ?
The ServiceGuru kiosk works anywhere you physically serve customers. Restaurants, hotels, retail, medical practices and service-based businesses.
Notes moyennes
7 avis- Note globale 4.9 / 5
- Facilité d'utilisation 4.9 / 5
- Service client 5 / 5
- Fonctionnalités 4.7 / 5
- Rapport qualité-prix 4.9 / 5
Informations sur le produit
- À partir de 99,00 $US/mois
- Prix $249 startup and $99 per month includes hardware, software, and support.
- Version gratuite Non
- Essai gratuit Oui
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Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
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Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
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Ressources d'aide
En ligne
Informations sur l'éditeur
- ServiceGuru
- https://www.serviceguru.com
- Fondé en 2016
En savoir plus sur ServiceGuru Rating Kiosk
The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined.
The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service.
All hardware, software and support needed to run the kiosks is provided as a service with month to month.
ServiceGuru Rating Kiosk - Fonctionnalités
- Analyse des comportements
- Conformité RGPD
- Couplage des données
- Gestion des campagnes
- Intégration de données
- Modélisation prédictive
- Personnalisation
- Profils de clients
- Segmentation de la clientèle
- Analyse des sentiments
- Gamification
- Gestion des campagnes
- Gestion des réponses
- Génération d'avis
- Statistiques sur les médias sociaux
- Suivi des médias sociaux
- Surveillance des avis émis
- Analyse de texte
- Analyse des sentiments
- Analyse prédictive
- Analytique
- Collecte de données multicanal
- Gestion des commentaires
- Gestion des connaissances
- Gestion des enquêtes et sondages
- Segmentation de la clientèle
- Tableau de bord
- CRM
- Carte de fidélité
- Cartes de fidélité
- Gestion des abonnements
- Gestion des cartes cadeaux
- Gestion des récompenses
- Portail des membres
- Suivi des activités
- Suivi des références
- Analyse des sentiments
- Demande d'avis
- Gestion des campagnes
- Gestion des commentaires négatifs
- Gestion des réponses
- Notification en cas d'avis émis
- Partage social
- Surveillance des avis émis
- Tableau de bord
- Analytique
- Collecte de commentaires
- Contenu vidéo
- Gamification
- Gestion communautaire
- Gestion de la communication
- Gestion des désabonnements
- Messagerie instantanée
- Syndication de contenu
- Analytique
- Collecte de commentaires
- Feedback à 360 degrés
- Gestion des enquêtes
- Rapports sur les appels
- Suivi des plaintes
- Accès Internet sans fil
- Accès à distance et surveillance
- Clavier virtuel
- Impression sur place
- Navigation sécurisée
- Signature électronique
- Suivi et analyse de l'utilisation
- Traitement des commandes
- Écran tactile
Logiciels les + demandés
Avis les plus utiles sur ServiceGuru Rating Kiosk
A must-have for customer facing companies
Publié le 28/02/2019
Shel H.
Commentaires: It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.
Avantages: The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.
Inconvénients: That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?
SG review
Publié le 30/01/2019
Stephanie M.
Commentaires: This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.
Avantages: The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.
Inconvénients: I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.
Réponse de l'éditeur
envoyé par ServiceGuru le 31/01/2019
Thanks for the great feedback Stephanie.
ServiceGuru Rocks
Publié le 31/01/2019
Aimee E.
Commentaires: Very easy to utilize for staff as well as patients. The customer service with this company is top notch
Avantages: The Ease of patients being able to navigate their way
Inconvénients: There is nothing that I don't like about this software
Love working with ServiceGuru
Publié le 04/03/2019
Lauren A.
Commentaires: Right now we are focusing on how our patients feel they were greeted when they walk in and we're also gathering information on patient wait times as well.
Avantages: I really like how user friendly the software is and how easy it is for our patients to use while checking out. The process is very fast and efficient while gathering great data about our patient experience in our offices.
Inconvénients: So far I have not experienced any negatives with ServiceGuru.
Service Guru - Great for a different point of view
Publié le 01/02/2019
Johnny B.
Commentaires: Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!
Avantages: The immediate feedback and the quantity of reviews coming from customers dining in.
Inconvénients: Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.
