Bolt

TYLER'S x Bolt

Avantages :

Bolt has been a huge win for TYLER'S. From the quick and easy integration to their on going development efforts to ensure a fast, secure, simple checkout. We used to waste tons of time scanning for fraud orders with our old, inherited checkout, but now we're able to double down on true customer base. Any issue we've had has been resolved quickly by the Bolt support team, and they've come in clutch on more than one occasion for our customer support team. That's easy to say from a high level perspective, but my team constantly mentions how responsive and professional their staff is. This has easily been one of the smartest solutions we've deployed since I've been managing the e-commerce department at TYLER'S. We run an extremely lean team so finding solutions like Bolt is crucial to ensure we beat our customer expectations, while also maintaining strategic long term growth.

Inconvénients :

I think this boils down to perspective. Anytime I've had a notion that maybe I should change something or see another feature added on, Bolt has come through with a mindful solution that keeps the end consumer as the focal point of our mission. Our account manager has been stellar at ensuring we understand why one idea might seem good on paper, or at first glance, but that it could ultimately deter a customer or increase cart abandonment. The solution we were using before, would barely even respond to our requests, nonetheless give that level of detailed insight.

Exceptional Customer Service, Checking Out Made Easy

Commentaires : Overall experience has been great. If you look back at my pros and cons, the pros heavily outweigh any negative aspects of Bolt. Since the launch of Bolt, our entire process on our online retail site has been heavily simplified. Customer places order, we fulfill the order, orders are automatically processed in our accounting software (NetSuite), and funds are automatically transferred to our bank. It has been pleasant for us and our customers alike.

Avantages :

As someone who uses this product to provide a better experience for customers to purchase products, I love how simple it is to start and finish a purchase. The Bolt software provides a complete checkout in much less clicks and types than most other checkout platforms. They take care of reviewing all orders for accuracy, fraud, security measures, etc., so the burden is never on my company to make the tough decisions. If the Bolt team approves a fraudulent order, they are responsible for any charge back fees from the bank. Better yet, if Bolt approves a fraudulent order and then you reach out for them to take a closer look, they will CREDIT YOU money back on your next bank transfer as a "thank you" for catching a fraudulent order. The customer service and our account managers have been super helpful. We haven't really had any issues, but when we do, they are quick to provide a solution and get back within a very short time. All in all, the entire Bolt platform has been very pleasant for the first 6+ months and have definitely improved our checkout success rate.

Inconvénients :

There's really not much to dislike. One thing that could be better is the daily settlement reports, in my opinion. I am in charge of posting deposits daily in our accounting system, so I need to ensure they match the dollar amount that Bolt is transferring to our account. In the main summary, Bolt will just give you the net amount they are transferring (this is the total amount the customer was charged, minus the fees Bolt removes for using their platform). Obviously, I need to book those fees during the deposit process, but it can be tricky to gather the information for those fees. I need to download a detailed report which has all of different types of fees, credits, transfers, etc. and manually sort them in an excel sheet in order to get the fee amount. This is the only thing that bugs me about Bolt's platform at this moment. They actively listen to customer suggestions, so I am hoping this will be one they consider improving on.

Great 1 stop checkout solution

Commentaires : Complete checkout solution from day 1 never really spent time or developer resources on checkout due to having Bolt installed and allowed our attentions to be focused elsewhere.

Avantages :

CX is lean and quick, almost all options included in the modal, most of the testing has already been done for you. Great support team to work with for any testing options you would like to run within the modal, never really had an issue with functionality that needed support. Also, Bolt is involved in the chargeback process you submit through their portal and they handle the back and forth.

Inconvénients :

Fees per order were higher than some other options

Honesty -Mapogole Molatjane

Commentaires : The best service ever - fast efficient friendly honest reliable

Avantages :

Son left his phone lying on back seat, Bolt driver brought it all way back to Sandton from Midrand. What an angel! Thank you, such an honest, polite and dedicated man. Well done. You will go far in life and i hope many many people / potential Bolt customers get to hear this story. You are truly one in a million. Thank you from the bottom of our hearts.

Inconvénients :

Nothing negative to mention, just outstanding service thank you!

The best business decision we’ve made

Commentaires : We came across Bolt while looking for a solution to our growing fraud problem. They promised to not only eliminate fraud for good but also increase our conversion rate by simplifying the checkout process. This sounded too good to be true but fortunately for us, it was all they promised and more! Their team is extremely responsive and helped guide us through the integration process. Our shipping model is very complex and utilizes a few different plugins but Bolt found a way to make it all work together seamlessly. I couldn’t recommend Bolt highly enough!

Avantages :

Their team is extremely responsive and always very helpful. They are always open to new ideas and customizations. Their fraud detection basically eliminated our fraud problem. This simplified our checkout process and helped us increase our revenue.

Inconvénients :

Once in a while we'll run into some glitches/problems but they are always very quick to respond and help us fix them.