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TablesReady
Description de TablesReady
TablesReady est une application de liste d'attente et de réservations destinée aux restaurants traditionnels sans rendez-vous, services de restauration rapide, hôtels, cabinets médicaux et pharmacies, bowlings, barbiers et salons de coiffure, garderies ou toute autre entreprise souhaitant mieux gérer l'attente des clients. Personnalisez diverses alertes par SMS et téléphone. Obtenez des analyses détaillées et des temps d'attente prévisionnels. Laissez les invités s'ajouter eux-mêmes à votre liste. Créez votre version d'essai gratuite dès aujourd'hui.
Qui utilise TablesReady ?
Toute entreprise disposant d'une liste d'attente ou souhaitant améliorer la manière dont elle gère l'attente des clients. Idéal pour les restaurants traditionnels et les services de restauration rapide, ainsi que les hôpitaux, les cliniques, les pharmacies, les commerces de détail, etc.
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TablesReady
Avis sur TablesReady
Easy to use not ideal for data collection.
Commentaires : Overall this has been really helpful with line management and definitely worth it at the price point.
Avantages :
Easy to use through the in-browser application. Helpful features like text and call customers are essential and this application really nails that on the head.
Inconvénients :
The software functions exactly how you would like it to, however, when it comes to data collection there is no mass export function for the contacts, leaving the venue to individually extract all the customer data spending hours on something that could be a 1-click function. Also, since the application is web-based and not an iOS app, the staff has to constantly ask for the account password to login causing some confusion occasionally.
Réponse de l'équipe de Table's Ready
il y a 5 ans
Thanks for the review! We do have a data export option. Just click Settings then Export Data. The only thing that is not exportable is customer phone numbers, since they are only opting in to receive texts about their wait, and no other future texts. So, for privacy and legal reasons, that data isn't available as a mass export.
Alternatives envisagées précédemment :
Great Product
Commentaires : Tables Ready is a great way to keep our customers organized. I am thinking of using the reservation part come off season.
Avantages :
After going through many many many apps for a waitlist that fit our restaurant, I was ready to give up and go back to the pagers. Which are horrible. We've used them for too long. I found this software and was impressed how easy it was navigate and show my employees how to use it.
Inconvénients :
The only thing I was hoping for was an option for two waitlists but I couldn't find that on any of the apps and only because we have 2 separate hostess stands, and a 350 seat restaurant. But we made it work for us.
Do not use!!
Commentaires :
I have used tables ready for almost 3 years. Never had an issue with it. I have it tied to two of my businesses.
Recently, I was alerted that I reached the capacity of my plane and asked if I wanted to upgrade. I thought it was odd.
After a series of emails, [sensitive content hidden] the "Customer service" individual claimed that I had asked for an upgrad and provided me with an email stating so. The issue is, it's not even my email.
[sensitive content hidden] then proceeds to tell me they canceled my account after seeing I have been using their service to spam/ scam people.
I disbelief, I told him I have no idea what they are talking about and that the email to them, isn't even from me.
They then stated they sent my information and ip address to the FBI to investigate me.
Here I am, using this company for almost 3 years, with the same plan... Now all of a sudden my $69 plan jumps to $200 and an email that's not mine asked for an upgrade... And I'm scamming people? It's clear to see someone got into my account and tried to do nefarious actions. They claimed stolen credit cards were used to ask for the upgrade.
I emailed the [sensitive content hidden], no response. Called. Nothing..
This company did absolutely no due diligence and blames a customer for scamming people.
They also didn't have a problem charging me 3 times $200+ dollars before canceling me.
Stay away.
Avantages :
Works great. Horrible [sensitive content hidden] and customer service
Inconvénients :
[sensitive content hidden] she/her is one of the absolute worst representations of a business. Period.
Easy to use!!
Commentaires : We love using this app and it makes our service flow so mush easier
Avantages :
Anyone can use it, very easy to use. I can train a new staff member in a matter of minutes!
Inconvénients :
The way the tablet organizes the tables by time rather that the order we put in the names
Réponse de l'équipe de Table's Ready
il y a 3 mois
Thanks for taking the time to review our waitlist app! We try to make it as easy as possible to use. Did you know you can change how the list is sorted? You can sort it by the order you put the names in, which we call the "Arrival Time" by heading to Settings > Waitlist Options. One of the first options lets you choose how the list is sorted. Email us at support [at] tablesready.com if you have questions!
Great Product!
Avantages :
Going from a familiar system to a new one TableReady made this transition easy! Execution of the software is easy to teach and learn
Inconvénients :
Sometimes our Wifi gets glitchy and we have to refresh the app- but no real cons for us with the software