TablesReady

Qui utilise TablesReady ?

Toute entreprise disposant d'une liste d'attente ou souhaitant améliorer la manière dont elle gère l'attente des clients. Idéal pour les restaurants traditionnels et les services de restauration rapide, ainsi que les hôpitaux, les cliniques, les pharmacies, les commerces de détail, etc.

Description de TablesReady

TablesReady est une application de liste d'attente et de réservations destinée aux restaurants traditionnels sans rendez-vous, services de restauration rapide, hôtels, cabinets médicaux et pharmacies, bowlings, barbiers et salons de coiffure, garderies ou toute autre entreprise souhaitant mieux gérer l'attente des clients. Personnalisez diverses alertes par SMS et téléphone. Obtenez des analyses détaillées et des temps d'attente prévisionnels. Laissez les invités s'ajouter eux-mêmes à votre liste. Créez votre version d'essai gratuite dès aujourd'hui.

Informations sur TablesReady

Table's Ready

https://www.tablesready.com

Fondé en 2011

Présentation des tarifs de TablesReady

TablesReady n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de TablesReady est disponible à partir de 69,95 $US/mois.


À partir de

69,95 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement et prise en charge de TablesReady

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation en ligne en direct

TablesReady - Fonctionnalités

  • Alertes/Notifications
  • Base de données de clients
  • Définition des priorités
  • Entrée en libre-service
  • Fonctions pour restaurants
  • Liste d'attente publique
  • Rapports et statistiques
  • Suivi du statut des listes d'attente
  • Suivi du temps d'attente

Logiciels pour listes d'attente : afficher la liste complète

TablesReady - Alternatives

Plus d'alternatives à TablesReady

Avis sur TablesReady

Lire tous les avis

Note globale

4,6/5

Note moyenne

Facilité d'utilisation 4,8
Service client 4,6
Fonctionnalités 4,5
Rapport qualité-prix 4,4

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Jerry G.
GM
Restaurants, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/05/2019

"Review"

Avantages: Easy to install and teach staff.

Inconvénients: Little confusing customizing times and messages.

  • Source de l'avis 
  • Publié le 27/05/2019
Kaitlyn F.
Manager
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/05/2019

"Excellent Investment for Busy Restaurant"

Avantages: What we enjoy most about TablesReady is how it limits background noise for our guests who are dining. Instead of yelling out names and interrupting everyone's dinner experience, it is discreet and more professional. We like that it keeps track of what time each party arrived and that we can input reservations as well. It de- clutters our Host stand. Very effective and guests love not having to wait around the Host stand to be called. Instead they may go enjoy a cocktail and/or run an errand.

Inconvénients: What we like least is not an issue with the software but more human error. If we are busy and the Host inputs a telephone number incorrectly, we have no way of getting in touch with them unless the Host remembered who they were. In addition, many people do not wish to disclose their telephone number and we are forced to remember who they are so we may retrieve them. And lastly, some people do not pay attention to their phones as they are trying to enjoy their evening out. But other than that, the software itself is very effective and convenient.

Réponse de l'éditeur

envoyé par Table's Ready le 27/05/2019

Thanks for the review! We appreciate it.
If you choose to enable the "confirmation" text notification when you add someone to your list, it will give you an error message pretty much right away after adding a party to your list if that SMS failed, so you can get a warning that the number was entered wrong. Then you can try a new phone number while they're still standing there. (That won't help if the number is still valid but went to someone else, however.)
If someone doesn't respond to the ready text, you can try sending an automated phone call if you click the phone button. That tends to buzz/ring the phone a bit more and get their attention.
And if people don't have phones or don't want to give their number, we usually recommend asking them to check back in after X amount of time, where X is less than you think their actual wait will be. So, if you think their wait is 30 minutes, have them check back in after 20 to get an update. You'll spend less time tracking them down.

  • Source de l'avis 
  • Publié le 26/05/2019
Utilisateur vérifié
Owner
Restaurants, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 02/11/2018

"Nothing special"

Commentaires: We are looking for a different platform

Avantages: It's relatively easy to use
simple set up

Inconvénients: too expensive
out of state numbers the customers get called from is a constant problem
the green on green makes it hard to tell how many people you've selected
the fact thats there's no data base sucks
there should be a call a head feature as well as reservations especially for the price.
there should be able to add more than one set of notes like high chair, section b and request
There should be prep sets for notes rather then remembering

Réponse de l'éditeur

envoyé par Table's Ready le 14/11/2018

I'm very sorry to hear about your experience with our service. However, your description of our product does not sound like ours. For example:

-You can add multiple notes to any party. You can also pre-define commonly used notes that you can then select from a drop-down.

-We use very little green in our app, and I can't think of anywhere we use "green on green." We also have no place where you'd select people, so I don't know what it means that you "can't tell how many people you've selected." Almost everything in the app is one party at a time.

-We have both a call ahead feature (we call it "public waitlist"), and we allow reservations.

-We give you access to your customer database in the "Customers" tab. You can also export the majority of that data, except phone numbers, under Settings.

-People will be called and your restaurant's phone number will be used as the caller ID if you verify your number with us.

Please reach out to our support if you're having issues!

  • Source de l'avis 
  • Publié le 02/11/2018
Janice K.
business owner
Restaurants, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/10/2018

"tables ready user - small restaurant with long line ups"

Commentaires: we used to have our customers stand in a line to get in. we are extremely busy and we couldn't allow them to leave the line as they would lose their place if their names were called. it was stressful for staff and customers were often upset with our system but we didn't have any other option. since we started using tablesready, our customers are able to walk around the area and do some shopping or grab a drink elsewhere until their table is available. its much less pressure on our staff and our customers are very happy with the system.

Avantages: its easy to use and easy to train staff how to use it.
customers appreciate the option of the automated text or call.

Inconvénients: I used to be able to view tablesready on my pc but now it is no longer supported and must be viewed only on other devices (we are also using an apple ipad so its not that huge of an issue).

Réponse de l'éditeur

envoyé par Table's Ready le 29/10/2018

Thanks for your review! Our app should be visible on any PC browser except Internet Explorer. We recommend Chrome, Firefox, or Safari. If you try with one of those browsers and you're having issues, please reach out to our support.

  • Source de l'avis 
  • Publié le 28/10/2018
Linda L.
Funeral Concierge
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/04/2019

"TablesReady Creates No Waiting Customer Service"

Commentaires: TablesReady can provide real time data access between the food establishment and the customer which is great. The greatest benefit of using TablesReady for the small business food establishment is that it creates a bridge to technology by doing away with the manual pen and paper log in of information.

Avantages: I was impressed by TablesReady because it can be used for restaurants and food trucks which is great!
TablesReady is an affordable enhancement for small business owners. Diners can be added to the wait list and customers are alerted when their table or food is ready. This is great for small restaurant establishments with limited waiting space and for the restaurateur who usually has limited staff. Also, TablesReady has the capability to perform as virtual staff and keeps sequential tracking of food orders and pickup.
What I like best is that TablesReady assists the food establishment and its customers with conflicts that can arise with walk-in diners and those that change their reservation status.

Inconvénients: I would like to see more opportunity for customer interaction and feedback so that the business owner can resolve trouble tickets and customer service issues when they happen.

  • Source de l'avis 
  • Publié le 30/04/2019