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Description de TablesReady

TablesReady est une application de liste d'attente et de réservations destinée aux restaurants traditionnels sans rendez-vous, services de restauration rapide, hôtels, cabinets médicaux et pharmacies, bowlings, barbiers et salons de coiffure, garderies ou toute autre entreprise souhaitant mieux gérer l'attente des clients. Personnalisez diverses alertes par SMS et téléphone. Obtenez des analyses détaillées et des temps d'attente prévisionnels. Laissez les invités s'ajouter eux-mêmes à votre liste. Créez votre version d'essai gratuite dès aujourd'hui.

Qui utilise TablesReady ?

Toute entreprise disposant d'une liste d'attente ou souhaitant améliorer la manière dont elle gère l'attente des clients. Idéal pour les restaurants traditionnels et les services de restauration rapide, ainsi que les hôpitaux, les cliniques, les pharmacies, les commerces de détail, etc.

TablesReady Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur TablesReady

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,8
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
77%
4
19%
3
2%
1
2%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use not ideal for data collection.

5,0 il y a 5 ans

Commentaires : Overall this has been really helpful with line management and definitely worth it at the price point.

Avantages :

Easy to use through the in-browser application. Helpful features like text and call customers are essential and this application really nails that on the head.

Inconvénients :

The software functions exactly how you would like it to, however, when it comes to data collection there is no mass export function for the contacts, leaving the venue to individually extract all the customer data spending hours on something that could be a 1-click function. Also, since the application is web-based and not an iOS app, the staff has to constantly ask for the account password to login causing some confusion occasionally.

Réponse de l'équipe de Table's Ready

il y a 5 ans

Thanks for the review! We do have a data export option. Just click Settings then Export Data. The only thing that is not exportable is customer phone numbers, since they are only opting in to receive texts about their wait, and no other future texts. So, for privacy and legal reasons, that data isn't available as a mass export.

Ellen
Manager (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Product

5,0 l’année dernière

Commentaires : Tables Ready is a great way to keep our customers organized. I am thinking of using the reservation part come off season.

Avantages :

After going through many many many apps for a waitlist that fit our restaurant, I was ready to give up and go back to the pagers. Which are horrible. We've used them for too long. I found this software and was impressed how easy it was navigate and show my employees how to use it.

Inconvénients :

The only thing I was hoping for was an option for two waitlists but I couldn't find that on any of the apps and only because we have 2 separate hostess stands, and a 350 seat restaurant. But we made it work for us.

Dennis
Owner (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Do not use!!

1,0 il y a 3 mois

Commentaires : I have used tables ready for almost 3 years. Never had an issue with it. I have it tied to two of my businesses.
Recently, I was alerted that I reached the capacity of my plane and asked if I wanted to upgrade. I thought it was odd.
After a series of emails, [sensitive content hidden] the "Customer service" individual claimed that I had asked for an upgrad and provided me with an email stating so. The issue is, it's not even my email.
[sensitive content hidden] then proceeds to tell me they canceled my account after seeing I have been using their service to spam/ scam people.
I disbelief, I told him I have no idea what they are talking about and that the email to them, isn't even from me.
They then stated they sent my information and ip address to the FBI to investigate me.
Here I am, using this company for almost 3 years, with the same plan... Now all of a sudden my $69 plan jumps to $200 and an email that's not mine asked for an upgrade... And I'm scamming people? It's clear to see someone got into my account and tried to do nefarious actions. They claimed stolen credit cards were used to ask for the upgrade.
I emailed the [sensitive content hidden], no response. Called. Nothing.. This company did absolutely no due diligence and blames a customer for scamming people. They also didn't have a problem charging me 3 times $200+ dollars before canceling me. Stay away.

Avantages :

Works great. Horrible [sensitive content hidden] and customer service

Inconvénients :

[sensitive content hidden] she/her is one of the absolute worst representations of a business. Period.

Keith
Partner (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Product!

5,0 il y a 10 mois

Avantages :

Going from a familiar system to a new one TableReady made this transition easy! Execution of the software is easy to teach and learn

Inconvénients :

Sometimes our Wifi gets glitchy and we have to refresh the app- but no real cons for us with the software

Shelley and James
Director (É.-U.)
Événementiel, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Charity Event Communication System Outstanding

5,0 il y a 2 ans

Commentaires : The Team at TablesReady is highly professional and accommodating, from the Executive Team, Support team.... to the software engineers. We had any questions or needed a minor adjustment....immediately they went into action and performed miracles for us. In addition, the TablesReady Program and Dashboards are incredibly user-friendly and intuitive from a management standpoint. This allowed us to achieve a new level of communication with our clients, securing a high percentage of our reservations and capitalizing on opportunities when a cancellation occurred. We were able to serve more families than in the past 24 years. Most importantly, our client's feedback was that it led to a first-class customer experience. Thank you for the tremendous support and partnership, TablesReady.

Avantages :

This SMS system allowed us to communicate directly with our families that were registered for our event much easier than through email. We've never experienced such a high attendance rate vs registrations because we made it so easy for the families to communicate with us. No shows were pretty much non-existent. They were able to send me messages on the day of the event and have immediate answers i.e. parking, how long is the sailing, were running late...will we still be OK to meet the boat etc... We were able to eliminate so much stress when they knew they could speak to us easily via text and have a very short period of time for responses.

Inconvénients :

The one change I would like to see implemented is allowing the system to send a last-minute SMS to all registrants vs having the messages pre-programmed when we began the registration for this event. We're a unique application so we do understand that it wouldn't be readily used by many other customers. All-in-all, absolutely no complaints at all. It was a FANTASTIC EXPERIENCE!