Document360

Fantastic Platform

Avantages :

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Inconvénients :

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

Great authoring tool with great support

Commentaires : The transition from docs as code to Document360 has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress. Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature.

Avantages :

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed. It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.

Inconvénients :

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.

Alternatives envisagées précédemment : MadCap Flare

Pourquoi passer à Document360 : Often authoring tools use XML but we have team members were aren't familiar with XML so Document360's WYSIWYG editor was preferable. Furthermore, we only create online content, not online and print content, we didn't need a huge system.

Awesome Functionaties

Commentaires : The experience is awesome until now. The support team is always on to help, and the time to answer is great.

Avantages :

It's really easy to set up, has a lot of integrations and the support team is always ready to help.

Inconvénients :

The price is expansive, but with all these features it makes worth it.

The easiest and best tool for KB

Avantages :

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

Inconvénients :

Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review

Just what our users required: easy to use and easy to find information

Commentaires : I tested a number of products and Document360 was the easiest to use as well as being very powerful. For example, during the trial, it took only a couple of hours to create a great looking home page.
We now use Document360 as our main documentation tool as it is very easy to create and maintain content.

Avantages :

The responsiveness to requests. The Document360 team are constantly improving and already great product by listening to their user base and adding features to make life easier for the developers suing it to create content. For example, we have multiple versions of each product in our suite and Document360 allowed creating a copy of an article to use as the base for a new version, but with hundreds of articles this was still time-consuming. Now they allow duplicating (cloning) whole categories, meaning we can clone a version as the basis for the next product release in minutes! We asked for it and Document360 delivered. Another example, we use the markdown editor and they have recently added spell-checking to this editor which was asked for and is a great addition.

Inconvénients :

The advanced search is very powerful but includes filtering that we don't want so would prefer not to display to our users.