Document360

Very good KB portal

Avantages :

As a content creator for my company's knowledgebase portal, I have to say that D360 has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily.

Inconvénients :

I've been using the D360 portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content

Document360 makes knowledge base management simple

Commentaires : Overall, the experience with Document360 thus far has been great.

Avantages :

Document360 was able to meet and exceed all of our requirements. Ease of management, simple and intuitive navigation and the ability to customize the design have all been great.

Inconvénients :

The initial onboarding taking longer than anticipated has been the only thing i wasn't happy about.

Alternatives envisagées : Microsoft SharePoint, Confluence, Notion et HubSpot Service Hub

Pourquoi choisir Document360 : Wanted a better user experience and something easier to manage at scale.

Logiciel antérieur : Microsoft SharePoint

Pourquoi passer à Document360 : Easy and power navigation features, easy to manage without the need for a developer to handle design, and the price.

The easiest and best tool for KB

Avantages :

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

Inconvénients :

Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review

Revolutionize Your Documentation Process with Document360

Commentaires : As an IT administrator, I am pleased to announce that our organization has successfully migrated its document knowledge base to the new platform Document360.With extensive use, I can confidently say that Document360 is an excellent choice for any organization looking for a comprehensive and easy-to-use documentation platform.One of the main reasons Document360 is a great choice for our organization is its ease of use. The platform is intuitive and easy to navigate, meaning our team members can easily find the information they need without getting lost in a sea of ​​menus and pages. This has made it much easier for us to create, manage and update our documentation, saving us a lot of time and effort. Another advantage of Document360 is the extensive customization options. We were able to easily adapt the look and feel of our knowledge base to match our brand, which helped us maintain a consistent visual identity across our platforms. In addition, we were able to configure the platform to meet our specific needs and workflow, which helped to further streamline our documentation process.Document360 also offers a number of powerful features that have made our documentation process much more efficient For example, the platform has advanced search capabilities that allow our team members to quickly find the information they need It also has robust version control and collaboration tools that have made collaboration on documentation projects much easier.

Avantages :

As an IT administrator, I've found that what I like most about Document360 is its ease of use, extensive customization options, advanced search capabilities, and collaboration tools. Document360's user-friendly interface makes it easy for our team members to navigate and find the information they need quickly. The platform's drag-and-drop editor allows us to create and update documentation with ease, while its customization options allow us to tailor the knowledge base to match our brand and existing workflows. The advanced search capabilities make it easy to find information even in large and complex knowledge bases, and the collaboration tools allow us to assign specific roles and permissions to team members to ensure effective teamwork. Overall, Document360 has streamlined our documentation process and made it much more efficient, saving us time and effort while improving the quality of our documentation.

Inconvénients :

While I've found Document360 to be an excellent platform overall, there are a few minor issues that I've encountered.One issue that I've noticed is that the platform can be a bit slow at times, especially when working with large knowledge bases or when performing complex searches. While this hasn't been a major issue for us, it can be a bit frustrating when we're trying to work quickly and efficiently.Another issue that I've encountered is that some of the customization options can be a bit limited. While Document360 does offer a wide range of customization options, there are a few areas where I would like to see more flexibility, such as with regard to the layout of the knowledge base and the design of certain elements.

Alternatives envisagées : Zendesk Suite

Pourquoi choisir Document360 : We switched from Salesforce Knowledgebase to Document360 for several reasons. While Salesforce Knowledgebase was a solid platform, we found that it lacked some of the customization options and user-friendly features that we needed. In particular, we wanted a platform that was easier to customize to match our brand and that offered more advanced search capabilities and collaboration tools. Additionally, we found that Salesforce Knowledgebase was somewhat more difficult to use than we would have liked, which led to some frustration and confusion among our team members. Overall, while we appreciated the strengths of Salesforce Knowledgebase, we felt that Document360 offered a more comprehensive and user-friendly solution that better met our needs.

Logiciel antérieur : Salesforce Sales Cloud

Pourquoi passer à Document360 : There were several reasons why we chose Document360 over its competitors.Firstly, we were impressed by Document360's ease of use and user-friendly interface. Compared to other documentation platforms, Document360 was much more intuitive and straightforward to navigate, which we felt would make it easier for our team members to use and adopt.Secondly, we were impressed by Document360's extensive customization options. We were able to easily customize the look and feel of our knowledge base to match our brand, which was important to us. Additionally, we were able to configure the platform to match our specific needs and workflows, which we felt would help us to work more efficiently and effectively.

My expirience of use Document360

Commentaires : One of the standout features of Document360 is its intuitive interface, which allows to easily navigate and create knowledge base articles. The platform also includes a powerful search function that makes it easy to find the information users are looking for quickly. I can also collaborate with team members on creating and editing articles, which streamlines the content creation process and ensures that all team members have access to the latest information.Another key advantage of Document360 is its analytics and reporting tools. These tools allow me to track the performance of their knowledge-based articles, including metrics such as views, engagement, and feedback. This data can be used to optimize content and ensure that it is meeting the needs of users.While Document360 has many strengths, there are also some limitations or areas for improvement. For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout. Additionally, I have found that there is a steep learning curve for new users, which can make it challenging to get up and running quickly.Despite these limitations, I still find Document360 to be a valuable platform for managing and sharing knowledge within their organizations. The platform's intuitive interface, collaboration features, and analytics tools make it a powerful tool for content creation and management.

Avantages :

1.User-friendly interface: Document360 has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly. The search bar at the top of the screen is particularly useful, allowing to quickly search for specific articles or information.2. Collaboration features: Document360 allows to collaborate with team members on creating and editing knowledge base articles. This is useful for organizations with multiple content creators, as it allows for a more efficient workflow and ensures that all team members have access to the latest information.3. Analytics and reporting: Document360 provides detailed analytics and reporting tools, which allow to track the performance of their knowledge base articles. This is useful for organizations that want to improve their content and ensure that it is meeting the needs of their users.4. Customization options: Document360 offers a range of customization options, including the ability to customize the look and feel of the knowledge base, as well as the ability to create custom templates and layouts for articles. This allows to create a knowledge base that matches branding and meets specific needs.

Inconvénients :

1. Limited design flexibility: I would like more flexibility in terms of design and layout options. For example, I have mentioned that I would like more control over the placement of images or the ability to create more complex layouts for their articles.2. Steep learning curve: While the interface of Document360 is generally user-friendly, I mentioned that it can take a while to learn how to use the platform effectively. This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to extensive training.3. Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited. For example, I would like to see more integrations with popular project management tools or helpdesk software.