Pour qui ?

EROAD serves any fleet needing a compliant, user-friendly ELD, fleet management, DVIR, tax or safety solution.

Notes moyennes

13 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de $35/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • EROAD
  • http://www.eroad.com/
  • Fondé en 2000

En savoir plus sur EROAD

Making electronic compliance convenient. EROAD puts everything at your fingertips, saving you time and effort at every turn. Our single platform takes care of your compliance, safety and fleet management needs, including compliant ELD, automated IFTA, driver safety tools, fuel management and fleet tracking.

EROAD - Fonctionnalités

  • Autorisations d'accès utilisateur
  • Fonctions pour conducteurs
  • Fonctions pour pilotes
  • Horaire des employés
  • Pistes d'audit
  • Recherche de données
  • Suivi des ressources
  • Suivi des violations
  • Gestion des expéditions
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des pilotes
  • Gestion des pièces
  • Gestion des pneus
  • Gestion des stocks
  • Gestion du carburant
  • Informations sur les véhicules
  • Location de parcs automobiles et à la journée
  • Planification de la maintenance
  • Routage
  • Suivi de la maintenance
  • Suivi des accidents
  • Suivi des outils
  • Suivi des véhicules
  • Suivi du kilométrage
  • Base de données de clients
  • Facturation
  • Gestion de la maintenance
  • Gestion des cartes carburant
  • Gestion des devis
  • Gestion des expéditions
  • Gestion des pilotes
  • Gestion des recrutements
  • Gestion du carburant
  • Implantations de pilotes
  • Journaux des déplacements
  • Optimisation des charges
  • Planification
  • Routage
  • Suivi des véhicules
  • Suivi du kilométrage

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EROAD likes and dislikes

Traduire avec Google Translate Publié le 15/08/2018
Kathleen G.
Safety Assistant
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: readable because paper written by drivers is not easy to read their writing. My overall experience i'm like it, I have much more to learn. I don't like not being able to help someone with problems when I don't have the answer because I don't understand it myself. I'm not as tech savy as some but I do ok for the most part.

Avantages: Love easy to read, love the ability to find where a driver is , i'm sure if I had more time to give this a lot of thought might be able to come up with more things.

Inconvénients: The malfunctions that require the data diagnostics. Drivers complain that they don't have a signal that their system malfunctions. The number one thing I hate is whenever the drivers log malfunctions the ELD gives them a message says to go to paper log. It should tell them to call Safety first, then we can contact EROAD to see if it's really not functioning properly, because they see the message & want to do paper.

Réponse de l'éditeur

envoyé par EROAD le 21/08/2018

Thanks for your feedback Kathleen, it's much appreciated. EROAD is fully compliant with what the ELD Mandate requires for malfunctions and data diagnostics. Your drivers should follow the instructions on the Data Diagnostics & Malfunctions Visor card that we provided with each ELD (required in each truck per FMCSA). There's further explanation and training available on our Helpsite, but we will also have one of our customer success agents follow up with you to answer any questions you may have. - Your EROAD Team

EROAD Review

Traduire avec Google Translate Publié le 14/08/2018
Safety Manager
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : asdf
3/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the device works really well, the internal support when we have a device issue is great. You do have a very solid team. But, we have a huge issue on the accounting and billing side of the business. The response to our billing questions/issues is just not there. It's completely opposite of what we have dealt with on the device/service side. We have had issues from 9/17 that have not been resolved. We would like to have a dedicated internal support person that we can go to with issues that we know are going to get solved in a timely matter. We fill that some of our issues are easily fixable but are not getting done for some reason. Overall the device is great but the support on the billing/accounting side is the opposite.

Avantages: Ease of use, functionality, easy to edit logs

Inconvénients: GPS/Cell Service - most of our unidentified drive time is less than 5 seconds. Some are not even truck movement (zero seconds)

Réponse de l'éditeur

envoyé par EROAD le 21/08/2018

Thank you for your feedback. We are sad to hear your experience has been anything less than ideal. We have recently made changes to our Finance organization to address your concerns and be able to provide a faster turnaround on customer issues. Please contact us at 1.855.503.7623 so we can get any remaining issues resolved. - Your EROAD Team

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