CoReceptionist

Great value and excellent customer service

Avantages :

Love how both simple to use, and customizable, CoReceptionist has been. We did not have to buy specialized equipment which was a huge plus. The customer service has also been excellent. I have, and will continue to, recommend CoReceptionist to other finds and colleagues.

Inconvénients :

Nothing of note great note. There have been occasional issues with the SMS service going off line, but this has been rare and short lived. In those situations, I have simple had my staff turn on email messaging

Easy to set up, use, and suits smaller organizational purposes.

Avantages :

When my workplace started looking for an electronic VMS, we needed something that was quick, simple, and efficient. From the get go, the team at CoReceptionist was up front about what their features were and kept us in the loop on new developments regarding features our team needed to function properly, even though we were not a customer at the time. Within a short time frame, CoReceptionist added the features requested and have continued to impress us with their communication and willingness to assist in our transition. The dashboard is sleek and easy for even the most computer illiterate, and since the sign in screens are customizable, we were able to continue with our branding all the way through. The price is also unbeatable when compared to others, like Envoy, and since we are a small department with a small budget, this decision was a no-brainer. Keep up the good work!

Inconvénients :

I wouldn't necessarily classify this as a con, but in the future I would like to see more features regarding the analytics of visitor data, as opposed to just an export function, such as average length of time of visitors, peak time periods, etc. I would also like to see a way to manually edit the visitor log from the dashboard, such as adding and removing entries for visitors. The last feature I would like to see is a way to remove selecting a "host" in the sign in process, as we are an educational institution and our visitors are students who are new to the college, but I believe this is in the works already.

An effective tool for keeping track of customers

Avantages :

This app is one of our best tools to track important client demographics. Customers appreciate the app due its convenient access on smartphones.

Inconvénients :

In the future, additional reporting options would be useful - such a s generating reports for a particular parameter.

Great support and lots of feature

Avantages :

Great features that you wont get for the amount you pay for this service. The feature that takes a picture is really useful for security purposes.

Inconvénients :

It would be nice if you could create another question that depends on the prevouis one. If a question asking if you want to see HR or IT, depending on your answer it would ask you different questions.

Great app

Commentaires : I like the system, as do our visitors who often rave about it. I like that I can check visitors out and even select the time they left in the event I forget to do it immediately. Customer Service is outstanding. If I have a question, I ask it in chat and they always respond promptly. They sometimes call me (after asking permission to do so) when speaking will be more efficient than chat.

Avantages :

Easy to use, I'm able to make changes to the questions, I can sign people out from my computer if they forget to check out. Customer support is exceptional.

Inconvénients :

I would like to be able to have guests sign in with first and last name in one field. Many of them do that automatically and then have to re-enter their last name in the last name field. I would also like to remove the email option though I do know that field can be used for repeat visitors. I do give the option for people to skip it, but many don't see that.