Pour qui ?

Any business that ships more than 20 packages a day. E-commerce businesses or manufacturing / wholesale companies which use UPS and FedEx for parcel and freight.

Notes moyennes

38 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 5 / 5
  • Service client 5 / 5
  • Fonctionnalités 5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Refund Geeks
  • https://www.refundgeeks.com
  • Fondé en 2017

En savoir plus sur Refund Geeks

Save money and improve efficiency on UPS & FedEx accounts through Analytics, Automated Refunds and Cross-Carrier Reports. Leverage our AI exception notification platform to alert you of anomalies with your shipments and invoices.

Refund Geeks - Fonctionnalités

  • Connaissements
  • Devis
  • Gestion d'entrepôt
  • Import/Export
  • Livraison de colis
  • Livraison de conteneurs
  • Livraison par voie aérienne
  • Livraison par voie maritime
  • Livraison par voie terrestre
  • Suivi des expéditions
  • Transport maritime
  • Analyse de paquets
  • Analyse prédictive
  • Audit automatisé
  • Gestion de tiers
  • Gestion des exceptions
  • Importation de données
  • Optimisation de l'envoi
  • Rapport de recouvrement des coûts
  • Réclamations automatisées
  • Services d'audit et de réclamation
  • Suivi de l'expédition
  • Vérification des factures du transporteur

Avis les plus utiles sur Refund Geeks

Covers the basics

Publié le 21/12/2018
Chris W.
Manager
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Set it and forget it. Installation and configuration is fast and easy. Once up and running, it runs itself and recovers our UPS reimbursements that would take too long for us to manage manually.

Inconvénients: 1). We used a competitor's product for several years before Refund Geeks. For whatever reason, RG attempts to seek reimbursement from UPS for packages that were actually delivered on time. We receive lots of false-positive emails from UPS saying the claim was denied.
2). If you manually file a damage claim with UPS, RG takes their percentage off of those as well. $200 item damaged, $200 claim filed by me personally, UPS pays $200 claim, RG deducts their commission from my account. Not cool.

Réponse de l'éditeur

envoyé par Refund Geeks le 26/12/2018

Thanks for your review! We appreciate the feedback and strive to make sure you're 100% satisfied with our product and service. To address the cons you've mentioned:

1) We released an update to our algorithms on 12/26/18 that greatly reduces the "false positives". If you don't see a reduction in those emails, please let us know so we can continue to improve upon our identification systems.

2) Our system is designed to only take fees for any transaction we initiated. This is actually a feature that many of our competitors don't have.
If you have an example where fees were assessed incorrectly, please send it to support@refundgeeks.com so we can review it. If confirmed, we would immediately credit you for the fees.

Thanks for your business! :)

Great Service

Publié le 21/12/2018
Utilisateur vérifié
Business Owner
Articles de sport, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We're happy with the service they provide, the only thing we would change is the percentage that they take for getting us the reimbursement.

Avantages: We've been using their services for a couple of months now and we are pleased with them. They are able to manage our shipments and make sure that we are reimbursed for late shipments. This saves us a lot of time and we are very happy with it!

Inconvénients: They take a pretty big cut of the reimbursement. Granted we don't have to do anything to get our money back, but they do take quite a bit of it.

It's a No-Brainer

Publié le 21/12/2018
Patrick B.
President and CEO
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The refunds I'm receiving are amazing and I don't have to lift a finger! Bravo!

Avantages: Refund Geeks gets money back for my shipments which were late according to the shippers' terms and conditions. These are refunds I would not normally have time to do the work to get, so this service is a no-brainer. I get money back for doing nothing!

Inconvénients: What's not to like? I get refunds for doing absolutely nothing!

Set it and forget it!

Publié le 27/12/2018
Natalie H.
Director of Sales and Customer Service
Automobile, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Prior to being referred to Refund Geeks we were only getting credits for missed deliveries that customers brought to our attention. Now we have a great monitoring system giving us a montly refund that we would have never gotten.

Avantages: The application is easy to use and straight forward. You get a weekly update on your refunds you receive as well as one place to look at your invoices from any shipping provider. Customer service is great with a quick response on email.

Inconvénients: Altho email is the quickest communciation, maybe a instant chat for any quick questions.

If you have not done this do it NOW, no need to wait!

Publié le 21/12/2018
Randy B.
President
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Great! I wish I would have done this earlier.

Avantages: Easy to set up, and you get cash that you would normally be missing.

Inconvénients: There are no Cons doing this. Just get her done.

Lire d'autres avis