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Textellent
Description de Textellent
La solution d'envoi de SMS professionnels et le service de marketing par SMS de Textellent facilitent la conception, la gestion, la mesure et l'intégration des campagnes SMS et MMS. Que ce soit pour le service client, les ventes ou le marketing, Textellent soutient votre parcours client avec un service facile à utiliser qui permet aux entreprises locales d'envoyer des messages textes et qui s'adresse aux entreprises de toute taille. Une planification robuste et des rappels de rendez-vous sont également disponibles, ainsi que des mots-clés et des codes courts pour des programmes faciles avec adhésion avec conformité TCPA par IA (intelligence artificielle).
Qui utilise Textellent ?
Ce service de messagerie texte s'adresse aux entreprises de toute taille, y compris les professionnels des services, le commerce de détail, les services à domicile, l'éducation, les soins de santé, la comptabilité fiscale, l'immobilier, ainsi qu'aux grandes marques franchisées.
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Avis sur Textellent
Reaching Your Clients More Effectively and Efficiently
Commentaires : As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly.
Avantages :
We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information.
Inconvénients :
Over the past 10 + years we have not found any negative issues with Textellent.
Réponse de l'équipe de Textellent
il y a 5 mois
Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long.
Experience
Commentaires : See above. More campaigns and all year availability with clients
Avantages :
Ease of use for text, calendar, charts and increased communication with clients.
Inconvénients :
Limitation on users in calendar. I understand that only 5 users are allowed on calendar.
No longer a good company
Commentaires : This company had a 10 plus in my book when I started with them years ago. I think they have grown beyond their capacity to provide quality service. There is no follow up. My clients have not been updated in two years. Everyone makes excuses but takes care of nothing. i am researching now to leave. I can't do it anymore. I even got them a large account by personally referring them. Now I am sorry that I did. They are only good at taking the payments fromy our account.
Avantages :
I like being able to communicate with my clients throughout the year
Inconvénients :
The software is not user friendly unless you have the skills.I have not been able to use 95% of the software
Réponse de l'équipe de Textellent
il y a 3 mois
We're sorry to hear about your experience and take your concerns seriously. We've been working hard to improve our service and support. Please contact our support team so we can address your specific issues and work towards a solution.
Great Software - What was I waiting for!!
Avantages :
I love the fact that my clients can now book their own appointments right online from the listing of my available options right on a unique website just for me. They get an email notification (as do I) and they get text reminders. The text blasts are phenomenal and the drip campaigns work wonderful! I have already referred this to colleagues who have gotten it up and running. The customer service has been great. The representatives I have spoken to (INCLUDING THE CEO) have addressed my questions and helped get things coordinated and synced with my google calendar. That was the biggest selling point for me, total integration with my calendar which blends my business appointments and family appointments all in one place.
Inconvénients :
I am hoping for a better mobile interface for the future. That is the only con I have. Otherwise, would be a 5-star rating.
Interactive texting for tax professionals & accountant d
Commentaires : My office saves 15-20 hrs a week since we don’t have call to remind clients of their appointments anymore; also we save time in that clients can book their own appointments via the bookmeatime feature.
Avantages :
I like that textellent integrates with my tax software & automatically notifies clients when Irs/state returns are acknowledged and when bank product returns are funded. I also like I can go into textellent from inside my tax prep software to send clients messages or questions.
Inconvénients :
Honestly, only thing I disliked was responding client text coming in after hours, BUT Textellent has implemented this year a way to stop this with the “After-Hours Responder”
