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Call Center Studio
Description de Call Center Studio
Call Center Studio est un des premiers logiciels de centre d'appels au monde basés sur Google qui offre une évolutivité et une efficacité optimales.
Des entreprises et BPO (Business Process Outsourcing) du monde entier améliorent l'expérience de leurs clients et agents grâce au modèle de paiement à l'utilisation économique de Call Center Studio, à son infrastructure sans serveur qui permet de travailler à distance, son API (Application Programming Interface) ouverte et ses intégrations transparentes, son IU (interface utilisateur) conviviale, ses capacités de reporting exceptionnelles et ses équipes de projet et d'assistance dédiées 24 h/24, 7 j/7.
Qui utilise Call Center Studio ?
Tous les call centers dotés de plus de 50 agents.
Call Center Studio ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Call Center Studio
Alternatives à Call Center Studio
Avis sur Call Center Studio
Alternatives envisagées précédemment :
Call Center Studio makes our deployment easier.
Commentaires : Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Avantages :
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Inconvénients :
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Alternatives envisagées précédemment :
Call Center Studio Experience ( 4 years )
Commentaires : overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Avantages :
very easy to use and economically inexpensive. I can get support very fast.
Inconvénients :
This software is under the minuscule. I've been fine for 4 years.
Rocky and Unpredictable
Commentaires : I can easily contact any client I want with an internet connection and a head set.
Avantages :
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Inconvénients :
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
Alternatives envisagées précédemment :
Aylin Kılıç -Planing Manager
Commentaires : overall comfortable to use, not complicated
Avantages :
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
Inconvénients :
There may be information boxes in the menus
Alternatives envisagées précédemment :
IT manager
Commentaires : integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use
Avantages :
best userscreen and very simple to use, users quickly adapted...
Inconvénients :
to be simple :) , The usage could have been a little more detailed and comprehensive.
