ClickSend

The best software for SMS and other marketing needs out there

Commentaires : I was using ClickSend to send SMS to me and my customers every time a customer places an order on my WooCommerce store. And it helped me a lot to know about the orders faster and to inform the customers about their order faster.

Avantages :

I like everything about ClickSend. They have lots of features and my favourite is SMS. It's the only feature for which I joined their platform, but after joining their platform I found lots of other services they provide. I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.

Inconvénients :

What I like the least about this software is the pricing and payment method. Their pricing is higher compared to few platforms I have came across and their minimum top-up is $20 and it's fixed and top of that they only have card as payment option. And this is what I like the least about ClickSend.

Click Send makes SMS with podio Easy

Avantages :

Clicksend is super easy to set up and it’s so important in our day-to-day communication

Inconvénients :

Nothing. It’s solid. I really enjoy using click send

It's great when it works

Commentaires : Overall, it works great - WHEN IT WORKS. It allows people to respond to messages. But we are disappointed right now because no one will return our request for help, or even send a list of things to look at. This stopped working during a critical time in communication with our staff, and left us scrambling for a different way to reach out to them. We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.

Avantages :

We found it easy to upload our teams' numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective.

Inconvénients :

Recently, texts started failing. We can't figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren't a big user on their platform, the fact is the failed text messages are costing us. We can't trouble shoot effectively this way. No one is reaching back out to us.

Great One-Stop-Shop for Business Texting

Avantages :

- SUPER affordable payment options - Plenty of flexibility in terms of set-up, which made it easy to fold ClickSend into a very unusual business model - Interface was smooth and easy to explain during roll-out

Inconvénients :

- Would be nice to have more intuitive routing for situations where multiple users use the same number, i.e. if someone texts the number "out of the blue" - No landline texting!

Love the integration with Zoho

Commentaires : Overall we are pleased with ClickSend and use it with Zoho CRM for most of our customers.

Avantages :

ClickSend integrates with Zoho CRM. We can have two-way conversations with our clients, stored in their records. ClickSend just added the feature to send group messages. It's easy to send a message. The cost is great too, and inbound messages are free!

Inconvénients :

Creating SMS templates is confusing. It would be nice to have the ability to create workflows in Zoho CRM using ClickSend. Adding the option to schedule the messages would be a big plus!