Qui utilise Nextiva CRM ?
Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.
Description de Nextiva CRM
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.
Informations sur Nextiva CRM
Fondé en 2008
Prix de Nextiva CRM
Nextiva CRM est disponible à partir de 10,00 $US/mois. Nextiva CRM n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Nextiva CRM ci-dessous.
Nextiva CRM - Fonctionnalités
Avis sur Nextiva CRM
Afficher 5 avis sur 225
Publié le 05/12/2018
Nextiva delivered for our business
1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We
Inconvénients: What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.
Publié le 16/05/2019
Amazing customer service
Commentaires: Really positive. Very happy with how the project was managed and how the tools are working for us now that we’re live. The team has adopted the new platform pretty easily and in the day to day we have a much more efficient and seamless customer experience and communications process. Our team are happy with it and it’s taking away some of the issues we had in the past with multiple systems and systems not integrating. Duplicate efforts have been removed and managers now have a view of all the activities their team are completing making issue resolution and work load management much easier. It’s more transparent in terms of being able to see how each customer service rep is working and if there’s an issue we can see it, address and resolve it quickly.
Avantages: So impressed with the way that the Nextiva team handled our launch. They really were with us every step of the way and made sure we had the resources and were able to make it a success. They walk the talk and it shows in the quality and design of the tools, as well as with the people and how they treat their customers. With tech vendors there are a lot of arrogant people that talk down to their clients, I’ve always been really put off by those people but thought it was just part of the industry. The Nextiva staff were nothing like what I expected and partnered well with us. Our concerns were always listened to and quickly addressed. If we had questions, we always got answers pretty quickly too. They respected our business and that we knew what we needed. I believe that’s why it was such a successful launch too.
Inconvénients: None. Nextiva have a reliable and cost-friendly service and they meet our particular communications needs.
Publié le 14/02/2020
Nextiva as a Voip Service is a seemless transition and easy to use
Commentaires: Our phones are solid and adding Analytics was a great addition to our overall service. They can quickly make adjustments to a changing IT environment if needed. Their internal support team is very knowledgeable about the back-end settings that need to be address in your specific setup. They are very helpful in answering questions.
-Pay only for options you use
-Great Customer Service for set up of new phones.
-Account Managers are usually very attentive to your individual needs.
-RRL Fees are a little high and there is no detail on why they charge it for each line.
-Account Mangers change quite often
-Website portal is sometimes hard to navigate between the old platform and the new one.
Publié le 03/12/2019
Great phone option for the tech-savvy and/or mobile business
Commentaires: The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a bit over an hour. Customer service since then has been a little spotty - but we haven't been put in a pinch yet.
Avantages: I like that Nextiva can go with you anywhere you want to go - whether you choose to use your cell phone or a desktop phone. You won't have to change ISP's if you move to a new location - just plug into your internet connect or use your cell phone and you're good to go.
Inconvénients: Setting up voicemail, call groups, and other features is a bit frustrating. There is definitely a learning curve to setting up this system, so give yourself some room to learn their admin panel and features.
Publié le 11/12/2019
DO NOT BUY
Commentaires: Its been like walking across the Mojave desert barefoot.
Avantages: Nothing. not a single thing... it's all glitchy
The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.