Pour qui ?

OperatorHub is the first reservations and booking management system built specifically for the tourism industry by the tourism industry.

Notes moyennes

5 avis
  • Note globale 5 / 5
  • Facilité d'utilisation 4.8 / 5
  • Service client 4.8 / 5
  • Fonctionnalités 4.8 / 5
  • Rapport qualité-prix 4.8 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Adventium Technology
  • http://www.operatorhub.travel/
  • Fondé en 2005

En savoir plus sur OperatorHub

OperatorHub is the first reservations and booking management system built specifically for the tourism industry. OperatorHub does everything that operators need and provides client-specific functionality which results in detailed application packages customised for industry verticals.

The innovative cloud-based system was built to streamline operations, reduce costs and grow tour, activity and transportation sales.

OperatorHub - Fonctionnalités

  • Accès mobile
  • Gestion des profils
  • Gestion des restrictions
  • Gestion des stratégies
  • Planification de voyage
  • Rappels
  • Rapports sur les frais
  • Réservation de voyage
  • Workflow d'approbation
  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client
  • Création d'itinéraires
  • Gestion de site web
  • Gestion des clients
  • Gestion des devis
  • Gestion des fournisseurs
  • Gestion des prix et des marges
  • Gestion des promotions
  • Gestion des réservations
  • Intégration GDS et OTA
  • Multi-Day Booking
  • Réservation d'activités
  • Réservation d'autocars
  • Réservation d'hébergement
  • Système central de réservation
  • Traitement des paiements
  • Voyages personnalisés

Avis les plus utiles sur OperatorHub

Junction6 in the tourism activity sector

Publié le 20/04/2019
Ian C.
CEO
Aviation et industrie aéronautique, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, very good. We've used J6 for many years and the continued development of the system has been impressive.

Avantages: It's extremely accessible from any device and relatively fast to display the information that I need at a glance. It's API's help us save time on the phone by allowing agents to see availability, book and have the product confirmed. Adjusting products and availability is relatively painless. The design team are quick to implement changes and keep us updated regularly on new features.

Inconvénients: It can be a bit slow at times to respond to input when trying to adjust availability or add notes to a departure.

Fleet management is so much easier now

Publié le 10/09/2019
James K.
General Manager
Loisirs, voyage et tourisme, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our overall distribution to agencies and resellers has noticeably increased with the WebsiteTravel connection, which comes with the software. Other than that, staff have noted that check-ins are generally smoother and there are less complaints nad errors.

Avantages: I can oversee routes, manage drivers vehicles, bus routes, customers and even follow up's without even being on the job. My drivers log in to the system and upsell customers from on Fraser Island. Capitalising on pax has seen an all-time high in our operations and our customer's service has improved greatly due to the centralisation of all customer details and availability.

Inconvénients: Occasionally glitches. Have had a few instances of losing data entries in the past though I believe there was a recent development to amend this.

Incredible for time-saving, with increased efficiency for all staff procedures

Publié le 26/03/2019
Rachael S.
GM
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our migration to Junction6 reservations has not only been efficient, but surprisingly economical. The streamlined staffing procedures have really allowed us to maintain wages.

Avantages: - Drivers can now group departure groups based on travel partners, dietary requirements, nationalities and gender ratio. - The J6 API facilitates real-time reservations for travel agents, meaning less requirement for availability monitoring - Capacity updates alleviate human error and tour over-booking

Inconvénients: - Quite a lot of features, it is difficult to narrow down to which are most suited to our business but the BDM’s were helpful

Great for our business

Publié le 26/09/2019
Tim L.
General Manager
Loisirs, voyage et tourisme, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall OperatorHub has significantly improved our reservations and operational management.

Avantages: OperatorHub is very user friendly and has made training staff significantly quicker and easier. The cloud base for mobile access and the ability to share with operators has increased transparency and reduced friction. There are also some great features for communicating with customers.

Inconvénients: The financial reporting can be slow for large data sets

Great features for managing large tour groups with ease

Publié le 13/03/2019
Merv O.
Operations Manager
Automobile, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: All of the hard unnecessary work has been taken out of departure scheduling , it is all centralized now , accessible on different levels to different members of staff and very easy to manage

Avantages: The process for confirming bookings and managing capacity is now super easy , Simple capacity management and little to no chance of over booking , Completely customized manifests , appropriated to our business

Inconvénients: Email template manager is slightly complicated but was explained well by a BDM

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