--- description: JumpCloud : qu'en pensent les utilisateurs ? Lisez les avis clients sur JumpCloud, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JumpCloud - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels SSO (Single Sign On)](/directory/31331/single-sign-on/software) > [JumpCloud](/software/175092/jumpcloud-daas) # JumpCloud Canonical: https://www.capterra.fr/software/175092/jumpcloud-daas Page : 1/13\ Suivant: [Page suivante](https://www.capterra.fr/software/175092/jumpcloud-daas?page=2) > JumpCloud Directory-as-a-Service gère et connecte en toute sécurité vos utilisateurs à leurs systèmes, applications, fichiers et réseaux. > > Conclusion : 293 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise JumpCloud ? JumpCloud est au service des organisations depuis les petites et moyennes entreprises jusqu'aux grandes multinationales. JumpCloud travaille également en étroite collaboration avec les établissements d'enseignement, les organismes à but non lucratif et les agences gouvernementales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 293 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: JumpCloud - **Pays**: Boulder, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Prix à partir de**: 3,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, français - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Chine, Danemark, Finlande, France, Inde, Irlande, Italie, Japon, Malaisie, Mexique, Norvège, Pays-Bas, Philippines, Pologne et 6 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Accès à distance et surveillance - Alertes/Notifications - Authentification - Authentification multifacteur - Authentification unique - Chat et messagerie - Contrôle du processus d'approbation - Création de stratégies - Déploiement automatique des patchs - Détection d'anomalies et malware - Gestion de la conformité - Gestion de la sécurité - Gestion de logiciel - Gestion des accords de service - Gestion des accès - Gestion des applications - Gestion des correctifs - Gestion des informations d'identification - Gestion des journaux - Gestion des points de terminaison - Gestion des problèmes - Gestion des sessions utilisateur - Gestion des stratégies - Gestion des tâches - Gestion du déploiement - Gestion à l'échelle du réseau - Intervention en cas de menace - Monitoring - Outils de collaboration - Partage d'écran - Pour logiciels d'infogérance - Prise en charge de plusieurs langues - Rapports et analyses - Rapports informatiques - Real-Time Monitoring - Remote Update/Installation - Sauvegarde et récupération - Scans automatiques - Suivi de la conformité - Suivi des activités - Suivi des activités - Suivi des ressources - Suivi des serveurs - Surveillance et gestion à distance - Sécurité des applications - Sécurité des données - Third-Party Integrations - VPN ... et 45 fonctionnalités supplémentaires ## Intégrations (7 au total) - Dropbox - GitHub - Google Workspace - Marketo Engage - Microsoft 365 - Salesforce Sales Cloud - Slack ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels SSO (Single Sign On)](https://www.capterra.fr/directory/31331/single-sign-on/software) ## Catégories connexes - [AI Governance Tools](https://www.capterra.fr/directory/34831/ai-governance-tools/software) - [Logiciels de gestion des appareils mobiles (MDM)](https://www.capterra.fr/directory/30584/mobile-device-management/software) - [Logiciels de gestion unifiée des terminaux (UEM)](https://www.capterra.fr/directory/32835/unified-endpoint-management/software) - [Logiciels d'infogérance](https://www.capterra.fr/directory/30921/msp/software) - [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software) ## Logiciels similaires 1. [Action1](https://www.capterra.fr/software/180609/action1-rmm) — 4.9/5 (238 reviews) 2. [NinjaOne](https://www.capterra.fr/software/165889/ninjaone) — 4.7/5 (297 reviews) 3. [ManageEngine Endpoint Central](https://www.capterra.fr/software/170018/manageengine-desktop-central) — 4.6/5 (1827 reviews) 4. [Iru](https://www.capterra.fr/software/181954/Iru) — 4.9/5 (490 reviews) 5. [Rippling](https://www.capterra.fr/software/172127/rippling) — 4.9/5 (4861 reviews) ## Avis ### "JumpCloud Pros and Cons" — 5.0/5 > **Deepak** | *26 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Unified IT Infrastructure: It consolidates Single Sign-On (SSO), Multi-Factor Authentication (MFA), cloud LDAP, RADIUS, and Mobile Device Management (MDM) into one centralized platform. Cross-Platform Flexibility: IT admins can seamlessly manage users and enforce security policies across Windows, macOS, and Linux devices from a single console. Serverless IT Footprint: Eliminates the need for on-premises domain controllers, significantly reducing maintenance overhead, patching requirements, and hardware costs. Generous Free Tier: JumpCloud offers a Free for 10 tier that gives smaller operations full platform access for up to 10 users and 10 devices without a time limit. Streamlined User Lifecycle: The platform simplifies onboarding and offboarding by allowing admins to deploy software backend configurations or drop multi-system access instantly. > > **Inconvénients**: Clunky Admin Interface: Users frequently note that the admin console can be unintuitive at first, featuring a steep learning curve and requiring too many clicks for advanced policy settings. Weak Native Reporting: The built-in compliance and reporting tools lack polished executive dashboards, often forcing administrators to export raw data to third-party business intelligence tools. Feature Gating \& Scaling Costs: While lower tiers have transparent pricing, critical advanced features like Zero Trust Conditional Access and SaaS License Management are locked behind their most expensive "Platform Prime" tier. Offboarding Billing Pitfall: When offboarding employees, JumpCloud continues to bill for suspended users; billing only ceases once the user account is completely deleted. Limited Niche Capabilities: Some components, like the built-in password manager, rely on inconsistent browser add-ons that users find less robust than dedicated alternatives. It also lacks native network printer management. ----- ### "Love the product, love the support\!" — 5.0/5 > **Lindsay** | *26 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I love the wide variety of features available as well as the top-tier support we receive through our partnership. Our customers highly appreciate the JumpCloud team's responsiveness and guidance, which ensures everything is set up correctly and thoroughly tested before deploying new features to their organizations. > > **Inconvénients**: There are a few features I would love to see added—such as an app catalog for optional VPP apps—but the JumpCloud team is always incredibly transparent about what is and isn't on their roadmap, which goes a long way. > > I have had a fantastic experience with JumpCloud. As a CSM, I rely heavily on their support when rolling out new-to-us features, and their team is always willing to hop on a call with my customers to help us work through any questions or technical hurdles. 10/10\! ----- ### "JumpCloud Should Intergrate better with Microsoft" — 3.0/5 > **Mac** | *10 décembre 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: Ease of use. Cross domain capabilities Identity and Cloud Directory integrations Dynamic groups (user and device) > > **Inconvénients**: The most frustrating gap in JumpCloud MDM is no native Microsoft Partner Compliance Management (PCM) integration so I can apply more restrictive controls around M365 apps from non managed devices. Software Management is too limited. It is common to have to uninstall and reinstall an application on a single device, but group assignments make this difficult. When I remove JC's management of an application it doesn't uninstall the application leaving it "orphaned" in a sense. > > I chose JumpCloud so I wouldn't have to rely on Microsoft so much (Azure AD in particular), and in many ways, JC has allowed me to do this especially in the areas like cloud directories, identity and SSO. However, it's lack of native integration with MS/Azure in many ways prevents me from achieving levels of security I would like to achieve. Because of this, I have at times considered migrating from JC to Azure, Intune, and other mS products, but I have not - yet - in the hopes JC can solve these problems. ----- ### "One of the Best MDM tool with multiple features." — 5.0/5 > **Utilisateur vérifié** | *26 juin 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I like their new dashboard. And i like their customer support. Recently my admin got locked due to multiple login attempts. My MFA also not working. I contacted their support, they provided solution within a hour. Also the customer support executive was super polite. > > **Inconvénients**: In my case , we had a sub admin account. We contacted sub admin person to unlock my account. If its not there, I need to raise a ticket to technical support and need to provide my verification. It may take time to resolve my issue. This one process can be simplified , and don't like this one process. Also they don't have a screen sharing functionality for Android Devices. So we have to add another screen sharing tool into our devices for troubleshooting purpose. > > We have enrolled nearly 60+ Android devices into our account. We never faced a glitch in those. My overall experience is too good with them. ----- ### "Enterprise-Ready Identity and Access Management Platform - JumpCloud" — 5.0/5 > **Akash** | *26 juin 2026* | Compagnies aériennes/Aéronautique | Taux de recommandation : 9.0/10 > > **Avantages**: Having worked with JumpCloud for over three years as the primary administrator responsible for implementation, deployment, and day-to-day management, I have found it to be a robust and reliable cloud directory platform. Some of its key strengths include: Centralized identity, access, and device management from a single cloud-based console. Excellent support for Windows, macOS, and Linux endpoints, making it ideal for heterogeneous IT environments. Seamless integration with SSO, MFA, LDAP, RADIUS, and SAML-based applications. Efficient user lifecycle management, enabling quick onboarding, offboarding, and access provisioning. Strong security capabilities through policy enforcement, conditional access, and device compliance. Reliable remote device management, which has significantly reduced operational overhead for distributed teams. Regular feature enhancements and continuous improvements without requiring on-premises infrastructure. Well-documented APIs and integrations that simplify automation and administrative tasks. Overall, JumpCloud has streamlined identity management while improving security, operational efficiency, and administrative productivity. > > **Inconvénients**: While JumpCloud is a mature and feature-rich platform, there are a few areas where it could be enhanced: Mobile Device Management (MDM) capabilities are still evolving and may not match the depth offered by dedicated enterprise MDM solutions. Advanced policy configurations and automation often require custom scripting, which can increase administrative complexity. Reporting and audit capabilities could offer more granular filtering, customizable dashboards, and enhanced analytics. Troubleshooting agent connectivity or synchronization issues occasionally requires detailed log analysis. Licensing costs may become a consideration for rapidly growing organizations with a large number of users and devices. Certain advanced features have a learning curve for administrators who are new to cloud identity platforms. > > My overall experience with JumpCloud has been excellent. Over the past three years, I have been responsible for implementing, configuring, and administering the platform across our organization. My responsibilities include managing user identities, endpoint enrollment, device policies, Single Sign-On (SSO), Multi-Factor Authentication (MFA), LDAP and RADIUS authentication, system integrations, and ongoing operational support. JumpCloud has enabled us to centralize identity and access management while maintaining a strong security posture across a diverse fleet of Windows, macOS, and Linux devices. The platform has significantly simplified user provisioning, reduced administrative effort, and improved compliance through consistent policy enforcement and secure authentication mechanisms. ----- Page : 1/13\ Suivant: [Page suivante](https://www.capterra.fr/software/175092/jumpcloud-daas?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/175092/jumpcloud-daas) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées