Description de Grasshopper
Faites du monde votre bureau avec Grasshopper, le système de téléphonie virtuel pour les petites entreprises. Obtenez un numéro local, sans frais ou personnalisé pour représenter votre entreprise ou utilisez votre propre numéro ! Transférez des appels n'importe où, utilisez les applications mobiles et de bureau pour communiquer avec les clients par message vocal ou texte, soyez notifiés en temps réel des appels manqués et des messages vocaux et recevez une transcription de vos messages vocaux et vos e-mails.
Qui utilise Grasshopper ?
Le système téléphonique virtuel Grasshopper répond efficacement aux besoins des propriétaires d'entreprises indépendantes et de petites entreprises.
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Full-featured phone system at a reasonable price
Commentaires : My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
Alternatives envisagées :
The most features for the price
Commentaires : Very positive overall.
Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.
Alternatives envisagées :
Poor App Quality lead to outgrowing the product, wasn't able to successfully port out my numbers
Commentaires : Between Nov 20th 2022 and Feb 1st 2023 I have been trying to port out our phone numbers from Grasshopper (per their instructions) to the new carrier but had to abandon one of our numbers because after over 2 months there has been no forward movement. Support on top of being unhelpful referred me to their underlying carrier Bandwidth.com who flatout rejected (as they should) my inquiry since we are not a direct customer of theirs (Grasshopper is)
It was cheap, like really really low cost compared to competitors
Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)
Great VoIP System
Commentaires : Overall, I have enjoyed our time with Grasshopper.
I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.
I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.
Alternatives envisagées :
Costly, But Lots of Features
Commentaires : Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones.
I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.
There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.