Tasks in a Box

Finally a great task and project manager, It does it all and is perfect for a small business

Avantages :

Very easy to use Great for tracking task and projects. I used projects to track clients. If a client has multiple larger projects, I use sub projects for each client. I haven't loss control of any tasks, since i started using TIAB, At first, I had some fear of leaving outlook 2016,but TIAB works well bu y itself or as an Outlook add in. I really like the checklists for each task and the ability to tag task . I use task to trace who is responsible for each task

Inconvénients :

I am unable share tasks with clients unless I set them up and pay for them as users. I dont like this.If the user will only get tasks and report status, and there is no need to collaborate, then there should be no charge for the user. I understand charging for users that collaborate and who use the entire application

Tasks in a Box (TIAB): good alternative to pricier brands

Commentaires : Great tool to organize tasks, projects, and related meetings, either solo or for a team. Not overly complicated, and reasonably priced (last time I or my employer paid, at least). They need to up their customer service game a bit but it's not terrible.

Avantages :

The visual design and functionality are excellent. I like the meeting hub and task hub organization. The ability to schedule a meeting, write the agenda, take meeting notes and create tasks in TIAB during the meeting, and finally to distribute meeting minutes to all attendees is fantastic. Plenty of flexibility--but not too much, i.e., not a steep learning curve--in views, filtering and sorting, etc. The mobile app is very clean and functional.

Inconvénients :

Minor things. One, being forced to select from a list of reminder times (at due date, 1 day before, 2 days before, etc). The list is useful but we should also be able to select a custom date and time, or even set multiple reminders. Similarly, you can only set a due date, not a start date. I often need to capture a task due far in the future (so I don't lose track of it) and set a date for it to start, i.e. to appear on my radar, so to speak. I've written to TIAB several times, and made suggestions via their somewhat wonky user-request feature, to no avail.

Very Bad Customer Support

Commentaires : My overall experience is bad. I started using the trial version and found out that it would not suit my company in keeping track of the projects I do. I canceled the trial and thought it was a done deal. I was just charged for the annual subscription back in October. I sent a request back on October 22 to have that charge refunded. I still have not heard back from the support. I replied to the automatic emails from zendesk asking for an update but no replies. I just submitted another request to have them refund the charge today.

Avantages :

The setup is good and the dashboard is also good.

Inconvénients :

It didn't have all the tools I need to run my projects.

Tasks in a Box has great features and integrations

Commentaires : We used Tasks in a Box for a couple of years. It is great for tracking meetings and tasks which can be assigned and tracked in SharePoint and MindManager. When the SharePoint integration failed it became unusable.

Avantages :

It integrates with SharePoint really smoothly until it stops working. Then you are in trouble. The support is woeful. They didn't respond to any request for support when the SharePoint integration stopped working.

Inconvénients :

The lack of support made this product unusable when it stopped working with SharePoint. The best feature for us didn't do the job. No one got back to my numerous requests for assistance. We were left out in the cold.

No support, does always work

Commentaires : Could be great, but it seems like a one person company

Avantages :

This is one of the most promising pieces of software especially with email integration. but does not always work well.

Inconvénients :

No good support, not sure if they are still in business. Doesn't always work. I lost an entire project board I had it on screen but it was frozen.