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Description de StoryTap

StoryTap est une plateforme brevetée et primée qui automatise la production de vidéos provenant de clients et d'employés réels : avis sur les produits, réponses aux FAQ, démos, témoignages, etc. Il s'agit d'un outil facile à intégrer pour produire du contenu vidéo authentique et rentable qui peut tripler l'engagement, augmenter les conversions jusqu'à 30 % et réduire de 20 % les appels au service d'assistance. Les grandes marques du Fortune 500 utilisent déjà StoryTap pour renforcer la confiance envers leur marque, communiquer avec leurs clients et augmenter leurs résultats nets.

Qui utilise StoryTap ?

StoryTap permet aux grandes marques de collecter automatiquement des témoignages vidéo à grande échelle pour stimuler la sensibilisation, l'engagement et les conversions.

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StoryTap ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

StoryTap

StoryTap

5,0 (11)
Prix introuvable
Version gratuite
Version d'essai gratuite
85
Intégrations introuvables
4,9 (11)
4,6 (11)
4,9 (11)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
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Service client
14,00 $US
mois
Version gratuite
Version d'essai gratuite
205
68
4,2 (6 923)
4,3 (6 923)
4,1 (6 923)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur StoryTap

Note moyenne

Note globale
5,0
Facilité d'utilisation
4,9
Service client
4,9
Fonctionnalités
4,5
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
100%
Elijah
NetSquared Community Manager (Canada)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Give your community a voice

5,0 il y a 4 ans

Commentaires : I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Avantages :

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19. The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Inconvénients :

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Samantha
Consultant (É.-U.)
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

No Substitute for Creating Content at Scale

5,0 il y a 3 ans

Commentaires : Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises.

Avantages :

I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals.

Inconvénients :

There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve?

Andrew
Social Content Manager (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use for a social media manager on the periphery of the project

5,0 il y a 3 ans

Commentaires : Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences.

Avantages :

I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched.

Inconvénients :

My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback.

Anita
Product Manager (Canada)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good to have

5,0 il y a 3 ans

Commentaires : The overall experience with StoryTap is positive. Their team members are really good and organized. I can feel that they genuinely care about achieving our business goal and making our business more successful. I really like working with them and look forward to producing more videos and seeing the impact we make to our customers' experience.

Avantages :

I like how easy it is to use this platform to create and manage videos. The integration to my business was very smooth as well. The video created on this platform was very professional that the quality is comparable to studio production.

Inconvénients :

We got lots of suggestions to improve the current features and functionalities of this software. We look forward to seeing the changes soon.

Kaare
Business Analyst II (Canada)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Critical Platform For Success

5,0 il y a 3 ans

Commentaires : StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets

Avantages :

-The external platform itself is sleek and aesthetically pleasing -The concierge services are invaluable in keeping our goals on track -The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program -Reporting provided through the platform is extremely helpful especially when cross referencing it

Inconvénients :

I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects.

Craig
Marketing & Communications Coordinator (Canada)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Video reviews made easy!

5,0 il y a 4 ans

Commentaires : It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Avantages :

StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Inconvénients :

Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Lori
Owner (Canada)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy and Impactful!

5,0 il y a 4 ans

Commentaires : The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.

Avantages :

It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems.

Inconvénients :

We really have nothing bad to say about this software, it exceeded our expectations!

Felix
Growth Marketing Manager (Canada)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy Way to Scale Video Reviews

5,0 il y a 3 ans

Avantages :

Storytap's software was easy and simple to implement. The UI was intuitive to review, filter, and export video reviews.

Inconvénients :

The biggest areas of improvement are video editing options. If you wanted production-level videos, you'd still need to export the files into another video editor.

Elaine
Product Manager (Canada)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Positive experience working with StoryTap to answer top customer FAQs

5,0 il y a 3 ans

Commentaires : I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer FAQs, we collected video answers recorded by our technicians. Although my experience was short, the team was fast and responsive to help get us moving.

Avantages :

The onboarding experience was pretty fast and the UI was simple to navigate. The backend was organized while the front-end recording experience was really straightforward to use.

Inconvénients :

There are a lot of features available with StoryTap. I wasn't too sure where to start at first but luckily [SENSITIVE CONTENT] from the StoryTap team made sure my onboarding was straightforward and easy to follow. Thank you [SENSITIVE CONTENT]!

Cpmpr
Programs (Canada)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best customer video review platform!

5,0 il y a 4 ans

Avantages :

Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless.

Inconvénients :

I haven't had a single issue using the StoryTap platform.

Lisbeth
Lisbeth
Director de TI (Mexique)
Utilisateur LinkedIn vérifié
Télécommunications, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Útil y valiosa

5,0 il y a 2 ans

Commentaires : En general es agradable es fácil de comprender y de trabajar con ella ,tienen buen servicio al cliente.

Avantages :

La facilidad con la que cuenta la plataforma,tiene una configuración rápida y sencilla,tiene un sistema y proceso claro al igual que una incorporación sencilla.

Inconvénients :

Cuenta con algunos problemas técnicos al tratar de cargar archivos y algunos son incompatibles.