Spambrella

Great mail filtering system

Commentaires : I had to move all my customers from another filtering system with little notice. Spambrella gave me a good value alternative and after I moved my customers I realised how bad the old solution I used was. Contact with Sales and Support always been professional

Avantages :

Easy to onboard my customers from another spam filtering system. Very fast and haven't had any downtime in the 9 months since I have moved to Spambrella. When I have had to use support, responses where quick. Only small problems but quickly resolved

Inconvénients :

Not really any cons. Did take a little while getting used to the interface

An ok service backed by a leading platform

Commentaires : Providing mail security in today’s cyber environments is more essential and is a key differentiator from managing this yourself vs outsourcing it to a competitor offering the same solution. Spambrella were good during the sales phase however it wasn’t clear they were simply a reseller and therefore a step below the source. Getting timely and accurate support isn’t possible nor are features that proofpoint offer available to Spambrella customers.

Avantages :

The platform suits multi-tenant companies and allows the ability to resell/supply Mail Security professionally.

Inconvénients :

The platform is backed by proofpoint, who you can partner directly with. The service from Spambrella lacks at times and because they are a reseller, there is one tier of lost control on the prof point platform. It also seems to mean any development or escalation happens from Spambrella to proofpoint that delays features and support.

Its a decent product

Avantages :

The product itself works great for the end users.

Inconvénients :

The IT admin portal and functionality is complex and difficult to use.

Good Product, Stellar Support

Commentaires : Email security and user protection continues to be a critical component of our service offering as an MSP. Having a partner that helps you out and keeps the performance of their service high means we look good in front of our clients. Spambrella has done a great job of landing us where we need to be and helping to guide us when needed.

Avantages :

The service works well and we're seeing constant improvements. For me, vendor support is critical. This is where Spambrella wins it for me. Between our account manager and the support team, it's been a great experience.

Inconvénients :

We've had issues with phishing detection and sometimes rules don't have the options you'd want. With the addition of the + packages, some of our issues may be resolved by upgrading accounts.

Bottom line - a really good product that still has some room to improve.

Commentaires : We looked into Spambrella to reduce the number of impersonation / CEO Fraud attacks we were receiving. We would receive daily phishing emails. We also wanted to cut down on the general spam junk we received. Even with phishing awareness training - my users were still making mistakes. Spambrella's trial made it nice to try out the system. The setup was fairly easy and straight forward with only a few hiccups. And support was quick and responsive and actually helpful.

Avantages :

I most liked that it was very easy to setup - the online help documentation was clear and concise and there was no expensive setup costs. Support was always available and responsive when I had questions. The admin itself had all of the features I could ask for and was easy to navigate and identify. And of course, it does what it was supposed to do which is it significantly cut back on phishing attacks. Our phishing emails have dropped since implementing Spambrella.

Inconvénients :

Two things need improvement before I'd be really thrilled with this product. 1 - The logs of quarantined/blocked emails needs to have a way to identify phishing attacks and other blocked email. The dashboard in beta shows some metrics to indicate how many of these attacks were blocked - but it isn't possible to see the detail of the email. I hear this is in the works though. 2 - I wish there were an Outlook plugin like their competitors. The only way a user can mark a received email as Spam is if I turn on a super-generic "this email was scanned for spam" footer that appears on every email - one that looks just like what real phishing attacks use to provide a malicious link. Ideally a button could be placed in Outlook to allow a user to communicate an email as an attack, or a spam, and so on.