Ooma Office
Description de Ooma Office
Solution VoIP professionnelle primée et abordable pour les entreprises de toutes tailles. Le prix est toujours de 19,95 $/utilisateur/mois. Les concurrents aiment afficher des prix similaires, mais il vous faudra payer bien plus pour obtenir la même qualité et le même nombre de fonctionnalités que celles offertes par Ooma.
Ooma Office comprend un numéro gratuit avec 500 minutes gratuites par mois, une réceptionniste virtuelle, une assistance téléphonique mobile et bien plus encore. Vous pouvez conserver votre numéro existant et la configuration ne prend que quelques minutes.
Qui utilise Ooma Office ?
Petites et moyennes entreprises. Idéal pour les entreprises familiales, les prestataires de soins de santé locaux ou toute autre activité principale.
Ooma Office ne vous convainc pas tout à fait ? Comparer avec une alternative populaire
Ooma Office
Alternatives à Ooma Office
Avis sur Ooma Office
Robert Wallace
Alternatives envisagées :
A Solid Option For Small Businesses
Commentaires : The Ooma platform has been great for our office. The apps and web portal give us everything we need to have a customized set up. The only problems we've had have been hardware related, and those were resolved by their support team.
Avantages :
The Ooma Business platform is pretty robust and easy to setup and use. We've been able to deploy phones and fax and our clients get a professional experience when they call us.
Inconvénients :
There are a couple of quality of life features missing, i.e. you can text from mobile, but not from desktop.
Alex
Alternatives envisagées :
Ooma with the Save! Critical especially during Covid 19 Pandemic
Commentaires : We are using this product exclusively for our firm. The Ooma support staff is always accessible even during pandemic craziness. The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider.
Avantages :
I love the Voice IP system. When the Stay-In-place order was issued by the California Governor, we had little time to react beause the immediate future ws uncertain as to having our business remain open with on-site workers. I was able to make a quick decision to have essential staff literally take the phone system home and plug it into their home internet connection. The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price. This allowed staff members to file documents and correspondence with digital fax capabilities. Simply Save Documents as PDF and Send. The next major feature that was amazing was the Digitial Receptionsit for call directing.
Inconvénients :
I believe if Ooma offered a tutorial reviewing all of the features to be provided directly after activation would have been able to get the staff up to date on the new product. Some staff members indicated that obtaining information as to the use of each feature was not simple to locate on their own.
Matthew
Alternatives envisagées :
Ooma office - Like a bad marriage that fails within the first month
Commentaires : At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period. Once the port was complete, cancelling the Ooma service was a nightmare. They want to hit me with the cost of the deskphone! There was a rental agreement hidden in the contract. The phone was not free! Early termination fees! They want me to pay to ship the phone back to them that I didn't want, otherwise they will charge me for the phone if they don't get it back. This whole experience has been like extortion. If you don't need any phone hardware to run your business, DO NOT accept any "free" equipment from anyone trying to get you to switch to Ooma. I spent 37 minutes on the phone trying to get them to send me a prepaid return label for the phone. I was transferred to a manager who told me that he sent me the label. After hanging up, there was no label, just the boilerplate email with the shipping address that they want me to send it to. I replied saying that the manager told me that he was sending the label. The response was that they don't send prepaid labels. FAIL!
Avantages :
Not much. I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls. On the soft phone, I was able to make calls easily enough, although there was an unusually long delay from the time I tried to dial a number and when it actually started ringing on the other end. I never experienced this with RingCentral. Very annoying. Then we decided to port one of our incoming business lines to Ooma. Once the port went through, I then learned that our incoming business line was ported to a fax line. Thankfully one of my existing customers emailed me to tell me that he could not reach me because when he called my business line, he got the loud beeping of a fax machine in his ear. I don't know how many prospective customers I may have lost during the time that my main business line was connected to a fax line. When I tried to contact Ooma customer service to fix this problem (because their admin portal won't let me fix this myself), I waited on hold for 20-30 minutes. Once someone picked up, I had to be transferred to someone else and then the call was dropped. This happened to me two times before I was able to reach someone that was able to reat
Inconvénients :
Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold. I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it. Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.
Kyle
Alternatives envisagées :
Great system for quick small business deployments with basic needs!
Commentaires : At a reasonable cost point, and little barrier to entry. Ooma Office can help your business get its feet off the ground and offers upgrade options for more features your business can get access to as you grow
Avantages :
Ooma office gives your business a tool that you can use to efficiently to manage your client calls and start point of contact with your phone system. The UI requires minimal training to navigate on PC and offers a separate admin portal to restrict access to settings that are not needed for day to day use.
Inconvénients :
The software in some spaces does seem to be dated. The UI layout does seem less advanced that other providers and that could be to simply use. Power and Advanced users running business in IT like to have full function and features of their software to properly deploy solutions to problems.
Thomas
Alternatives envisagées :
Small Business Phone Solution
Commentaires : Overall I am very pleased with the Ooma phone system. It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
Avantages :
The ease of set up and use. I could easily add all users and setup calling configuration will little instruction.
Inconvénients :
Faxing documents has some limitations on page orientation and upload size. Voice mail to text not included with basic package.
