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Description de Customerly

Meilleur logiciel de cycle de vie client : support, automatisation et opinion.

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Qui utilise Customerly ?

Customerly aide plus de 3 000 entreprises dans le monde entier à acquérir, automatiser et fidéliser leurs clients. Propriétaires SaaS, agences web, distributeurs et entreprise locale utilise Customerly tous les jours.

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Customerly ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Customerly

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Customerly

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
69%
4
24%
3
4%
1
3%
Laurentiu
Laurentiu
CMO (Roumanie)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customerly does a lot of things well

5,0 l’année dernière

Commentaires : After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.

Avantages :

The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.

Inconvénients :

There are no significant issues, only a few features missing that we used in previous software.

Réponse de l'équipe de Customerly

l’année dernière

Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!

Sergios
Sergios
CTO and Co-Founder (Chypre)
Utilisateur LinkedIn vérifié
E-learning, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Amazing perfect experience!

5,0 l’année dernière

Commentaires : Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.

Avantages :

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!

Inconvénients :

Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.

Réponse de l'équipe de Customerly

l’année dernière

Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.

Pankaj
Supply Chain Officer (Inde)
Matériaux de construction, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Brilliant customer management

5,0 il y a 4 semaines Nouveau

Avantages :

I like Customerly for it is very user friendly and our customers like it too

Inconvénients :

Very rarely do we get any errors while using it.

Federico
CEO (Italie)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Got sick to plans and prices changes

1,0 il y a 4 ans

Commentaires : We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Avantages :

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Inconvénients :

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Réponse de l'équipe de Customerly

il y a 4 ans

Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.

Riccardo
Riccardo
CIO (Italie)
Utilisateur LinkedIn vérifié
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

How Customerly turbocharges our Automotive Startup

4,0 il y a 3 mois

Avantages :

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

Inconvénients :

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.