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White Fuse
Description de White Fuse
White Fuse est un logiciel d'engagement des membres qui regroupe un site web, une base de données et un service d'e-mails pour créer une expérience de membres à la fois unique et agréable.
Attirez les membres avec un site web époustouflant qui favorise la participation et le paiement en ligne. Motivez les membres avec des contenus facilement accessibles, des promotions événementielles et des outils de réseautage. Gagnez du temps en automatisant les adhésions, les paiements et les renouvellements. Dites adieu à la saisie manuelle des données.
Qui utilise White Fuse ?
Associations de membres, sociétés et clubs
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Avis sur White Fuse
Great website solution for smaller organisations
Commentaires : White Fuse's software is a pleasure to use and they supported us through the process, and continue to provide ongoing support and new features, which mean we're continuously improving the website and the experience it provides to our service users and prospects. They have helped us to expand our reach and everyone who visits our site says tells us how great they think it looks!
Avantages :
The White Fuse platform is clean, intuitive and a pleasure to use. Everything is set up to just work, so you don't need a lot of technical expertise to get started. White Fuse guided us through the process, helping us figure out which pages/sections we needed on our site, who our different audiences are and what should be our CTAs for each. Because it is a managed solution, White Fuse takes care of the back end and ensures all security is up to date, which is a huge peace of mind for us, as we had previously suffered a massive data loss after our previous website's security was not properly maintained by the freelance developer who coded the site. Our Account Manager has been excellent and is always on-hand to help us with any annoying questions I might have. He also helped us a lot when we were getting the site set up and built a lot of the pages for us once we had discussed the information architecture together. He had plenty of great insights into how we could make the site better throughout the process. He also keeps us informed of new features on the roadmap, some of which we are very excited by.
Inconvénients :
Because the platform is designed for those who don't have a great amount of time/expertise in website design, the options for customisability are on the more limited side, meaning various White Fuse sites can look quite similar in terms of the layout/design. However, in the time we have been a customer, they have added a lot of new features and continue to do so, now that the platform is established.
Réponse de l'équipe de White Fuse
il y a 6 ans
Thanks for the glowing review Arash. It was a pleasure to work with you on the project. We appreciated the various points of feedback you gave and we were really pleased to be able to bring some new features to the platform that you could start using. We plan to keep adding customisation options without undermining the ease of use.
Alternatives envisagées précédemment :
In praise of White Fuse
Commentaires : Extremely good from start to finish. I am only leaving the service because we have been offered an alternative from a charity that is at very low cost. But I would very happily use White Fuse again if the need arose - and would not hesitate to recommend to others.
Avantages :
Simplicity of setup and usage - it has all the features needed for a very effective membership management platform - very easy to use and maintain and all feedback from the users was that they thought it looked great. The support I received was also extremely good - all queries answered quickly and effectively.
Inconvénients :
My only real criticism of the platform is that it doesn't support MFA for any sign in - I do think this is a big problem especially for a site that holds PII and other relatively sensitive data.
Réponse de l'équipe de White Fuse
il y a 5 mois
Thanks so much for your response. We really appreciate the feedback and it's great to hear about your positive views. Also, I can confirm that we recently added support for MFA on both admin and user accounts. Thanks for taking the time to review and feed back.
The good and the bad
Commentaires : Good customer service and support. Reliable and helpful.
Avantages :
Very affordable. Simple menu system. Calendar categories are great.
Inconvénients :
Calendar - would be great to see months in advance and archived Less flexibility with graphics throughout website. Colour distorts on banners - phasing to grey, it stops pictures popping.
Réponse de l'équipe de White Fuse
il y a 6 ans
Thanks for your review Jackie! It's great to hear that you think the platform is really good value. In relation to your specific criticism about banners having an automatic grey overlay to darken them we took your feedback on board and recently released an option to turn this off. I will drop you a personal message with instructions on how to do this. And if you have any other feedback please keep it coming!
Alternatives envisagées précédemment :
Exactly what we were looking for...
Commentaires : We've got nothing but good things to say about our experience with White Fuse. From our first conversation through to the implementation the software we found the team to proactive, professional, friendly and honest. They're great at solving problems and even if they can't provide exactly what you need they can suggest workable alternatives. I also like that they are proactive in terms of requesting your feedback for areas of the software that could be enhanced or additional features that you may require.
Avantages :
It's so easy to use. We wanted automated renewals and payments and the White Fuse integration with GoCardless give us this. We also wanted Members to be able to login and view their membership details which they can now do. So far the biggest benefit has been the broadcast email capability. It's simple to set-up, easy to use and has saved us money!!!
Inconvénients :
When members log in with the wrong email address, they think they do not have membership and create a second membership account. It would be good if they were prompted to try a different email address.
Réponse de l'équipe de White Fuse
il y a 4 ans
Thanks so much for your review Dawn. Reading this kind of feedback gives the team a warm glow inside and is exactly why we do what we do! Keep the feedback coming :-)
The Gaia Foundation
Commentaires : Our experience with Whitefuse has been excellent. We chose to go with Whitefuse in order to achieve two key goals- to ensure that our CRM systems are GDPR compliant, and to unify our grant and contact management, events organising and mailing/newsletter processes. We have achieved both of these goals with Whitefuse's support and are very happy with how the platform works so far. Whitefuse's support throughout the set up and on boarding process has been consistently excellent.
Avantages :
The process of setting up the software was straightforward and intuitive- qualities the platform itself also possesses. Whitefuse is easy to use and helps centralise contacts, newsletter and event functions we were previously using multiple platforms for. Whitefuse's FAQs and support articles, as well as their staff, offer excellent support.
Inconvénients :
We would like to see a little more design functionality in the broadcasts Whitefuse enables customers to send. These are by no means bad, but more flexibility for branding and making newsletters distinctive would be useful.
