SOCi

"EASY! It's my one-stop shop for social and reputation!"

Avantages: Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Inconvénients: Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

"I LOVE Soci"

Commentaires: Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Avantages: I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Inconvénients: Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

"It is not what was promised."

Commentaires: We use SOCI to post to 20 separate pages. It can be convenient if we want to post one thing to all of our Facebook pages. We also try to use it as a centralized hub for all comments/reviews/questions that come in over so many pages as there are over 10 of us that have access to those pages, and need to know what is and is not being responded to in real-time. The second is not practically functioning.

Avantages: It will automatically format a single post for various platforms which gives it a leg up on competitors like Hootsuite.

Inconvénients: So many things. Everything from the inability to copy and paste a post (necessary if you are posting to multiple twitter accounts) to an embarrassing lack of emojis for a social media-based platform, to actual hindrances to social media management as the inability to respond to Yelp reviews from the platform; the lag between a Google review being posted and it being reported, and the fact that updated Google reviews are not counted as new notifications, leading to unanswered reviews.

"Automation at the tips of your fingers!"

Commentaires: Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.

Avantages: The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too!

Inconvénients: When compared to other options it's a bit pricey, but in all honesty is comparing apples to oranges because of its many features. I believe that a small business option should be given to maybe strike a lifetime deal.

"SOCi Solves Social"

Avantages: The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Inconvénients: I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.