17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de UserTesting

UserTesting permet à chaque organisation de fournir la meilleure expérience client possible à partir des connaissances dont elles disposent. Grâce à la plateforme de connaissances à la demande de UserTesting, les entreprises de tous secteurs peuvent prendre des décisions précises et orientées client à tous les niveaux, en fonction des besoins commerciaux. Avec UserTesting, les équipes produits, les spécialistes du marketing, les responsables de l'expérience numérique et de l'expérience client peuvent créer rapidement et en toute confiance des expériences adaptées à leurs publics cibles pour augmenter à la fois la fidélisation client et les revenus de l'entreprise.

Qui utilise UserTesting ?

Équipes de produits, spécialistes du marketing, responsables de l'expérience numérique et de l'expérience client de tous les secteurs, y compris la vente au détail, les services financiers, la santé, les technologies B2B et grand public, etc.

UserTesting Logiciel - 1
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UserTesting Logiciel - 3
UserTesting Logiciel - 4

UserTesting ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

UserTesting

UserTesting

4,5 (128)
250,00 $US
unique
Version gratuite
Version d'essai gratuite
39
5
4,4 (128)
4,5 (128)
4,4 (128)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
49,00 $US
mois
Version gratuite
Version d'essai gratuite
48
Intégrations introuvables
5,0 (7)
5,0 (7)
5,0 (7)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur UserTesting

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
24%
3
9%
1
2%
Alex
Head of Research
Utilisateur LinkedIn vérifié
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very easy to use and better than competitor platforms used.

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Gardyrhyterforde
Gardyrhyterforde
Travailler indépendant (République dominicaine)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Mon expérience sur Test utilisateur

4,0 il y a 2 ans

Commentaires : Je peux mettre le bon utilisateur devant eux grâce aux tests utilisateurs , mais seulement si vous êtes intelligent sur la façon dont vous choisissez de filtrer vos participants.Je les ai utilisés pour effectuer des tests d'utilisabilité, des entretiens avec des utilisateurs et des recherches comparatives sur l' interface utilisateur .Cela me permet d' atteindre des utilisateurs potentiels auxquels je n'aurais autrement pas accès afin d' effectuer des recherches d' utilisateurs pour des raisons professionnelles .

Avantages :

L'une des meilleures caractéristiques des tests utilisateurs est que nous pouvons donner aux testeurs une grande variété de tâches à accomplir.Nous pouvons inclure des questions à choix multiples basées sur le texte.Il nous donne des commentaires précis de leurs testeurs compétents , ce qui est toujours utile avant de lancer notre produit.Leurs suggestions et demandes de renseignements sont valables et utiles si nous devons apporter des changements à notre programme d'études.

Inconvénients :

Je crois constamment qu'il y a des points à améliorer , mais il est indéniable qu'ils ajoutent constamment de nouvelles fonctionnalités et de la valeur à leurs produits.Une chose qui me met mal à l' aise est la possibilité d' améliorer la coopération entre les grandes équipes.Par exemple , un collègue peut créer un test et y ajouter des notes , mais j'aimerais également réviser et prendre des notes .Je n'ai aucun moyen de savoir qui sont les notes de qui .

Jonathan
Jonathan
UX/UI Designer (É.-U.)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My UserTesting Experience - GREAT!

5,0 il y a 4 ans

Commentaires : The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services. Even if you're not a professional researcher, UT makes the tool easy to use, with tons of pre-made templates for your use and editing ability. The support team is very helpful and informative.

Avantages :

There are many parts of the tools I enjoy. The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable. The ability to mark up the videos by taking notes of important thoughts/sections. The ease of use and dynamic functionality.

Inconvénients :

I still think there are areas of improvement but it's clear that they are always adding new features and additional value to their products. One thing that sticks out to me is that there could be some improvements in terms of the collaboration between larger teams. For instance, a team mate can create a test and add notes to it but I want to review and take notes also. I have no way of knowing whos notes are whos.

Zaiba
Zaiba
Freelance Data Annotator (Inde)
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The New Age Lottery

4,0 il y a 3 ans

Commentaires : UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

Avantages :

1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

Inconvénients :

1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

Craig
Small Business Owner (É.-U.)
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Usability Testing made simple

3,0 il y a 4 ans

Commentaires : My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it.

Avantages :

I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

Inconvénients :

I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results.

Erin
Erin
Marketing Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Nice fun way to make a little extra money

4,0 il y a 3 ans

Commentaires : I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business.

Avantages :

I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback.

Inconvénients :

Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use.

Gurvinder
Gurvinder
Internet judge (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

''Good platforrm for testing''

5,0 il y a 2 ans

Commentaires : I recommended it to everyone who likes testing and wants to earn some extra buck. Banifiecail for buisnese too.

Avantages :

The best thing about this tool is to arrange so many screeners with targeted audiences. Review response is great and fast too. This gives freedom for what type of testing we want to do. Public website, card sorting, etc like so many comes with this. Support is also great and fast. They give you for your time the best thing in this.

Inconvénients :

Sometimes tests not stay for a long time. It can be frustrating. otherwise, all is good in this . Very fast and easy to use. a great way for gathering feedback from consumers. Great for business. beast in class.

Lainie
Lainie
Web accessibility specialist (É.-U.)
Utilisateur LinkedIn vérifié
Administration publique, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent tool to capture usability information

5,0 il y a 4 ans

Commentaires : I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time.

Avantages :

This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc. For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that.

Inconvénients :

For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many.

Refioe Billy
Refioe Billy
Freelancer (Afrique du Sud)
Utilisateur LinkedIn vérifié
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Usertesting is truly useful

5,0 il y a 2 ans

Commentaires : It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it.

Avantages :

The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go.

Inconvénients :

The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests.

Haritha
Haritha
Digital Marketing Executive (Inde)
Utilisateur LinkedIn vérifié
E-learning, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy and Intuitive Platform for software testing

5,0 il y a 2 ans

Avantages :

The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user.

Inconvénients :

According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive.

Lorali
Lorali
Receptionist (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy Money

5,0 il y a 6 ans

Commentaires : This software is great all around. It is an opportunity to earn extra income on the side all while giving your opinion about using certain websites. Easy work. Every time I have come across glitches in the software, I have had great experiences with customer support. Fast response and always help solve the issue.

Avantages :

This software is simple to use. It is very self explanatory and I get paid for my opinion about the website I am testing. If you are accepted as a tester, it is well worth your time for short testing sessions that pay at least $10 each.

Inconvénients :

I wish I had more opportunities for multiple tests a day to ultimately earn more extra income on the side.

Maria
Maria
Product Designer (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Go To tool for Testing

4,0 il y a 6 ans

Commentaires : My experience has been generally really good and it's my go to tool for testing. The pool of participants is so large, I feel like I'm getting feedback at a faster pace than I would with other tools.

Avantages :

One of the most thrilling parts of this project has been when I've set up a test, added the details of the types of users I'm looking to test, launching it and viewing a live feed of candidates found. There is a sense of excitement involved in this process and I really like that usertesting.com makes that an aspect that I can see.

Inconvénients :

Not many tools for reviewing the feedback from users. Currently, I can speed up the frame rate and view the sections where my tasks/questions were listed for the participant, but it feels like this is an area that has more potential in terms of tools and features. Setting up a test is seamless, however reviewing it is rather dull. It would be great to see more interactive tools or insights about the participants, or maybe more tips on how to improve the test in the future.

Kane
Sr. Experience Designer, DCOM Strategic Design (É.-U.)
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Amazing

5,0 il y a 5 ans

Commentaires : How can you build a product or service that meets the needs of your customers... if you never bother to ask those customers what their needs are? UserTesting is a platform that allows you to interact with the people who matter the most -- the people using your product or service -- and gather valuable insights regarding how they feel about what you're building for them. From simple design preference tests to in-depth moderated studies, UserTesting allows you to place the customer where they belong: at the center of everything you do.

Avantages :

This software is EASY to use and has an INCREDIBLY HUGE user pool to pull from. Tests complete within an hour!

Inconvénients :

Nothing! I love UT and use it every day.

Zain
Support Team Leader (R.-U.)
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

User Review of App User Testing

4,0 l’année dernière

Commentaires : With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen

Avantages :

The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending.

Inconvénients :

The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for quick, on-the-surface feedback and User Testing

4,0 il y a 6 ans

Commentaires : Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it.

Avantages :

Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling.

Inconvénients :

Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services juridiques, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Possibly the best user testing application on the market

4,0 il y a 3 ans

Commentaires : I am a tester with UserTesting for approximately 2 years. As the founder of a small tech startup it does something very useful for me. I'm paid to do something I'd do for free anyway - i.e. practice how to test a wide range of software features and functions.
UserTesting is a global service and while I don't know how many testers or clients they have, I'm impressed with their customer service. If I ever have a problem or issue and I submit a claim or message, they always respond within a short timescale.

Avantages :

UserTesting is easy to install, easy to use, has straightforward terms & conditions, and issues prompt payment to its testers. There is a clear and accurate reporting dashboard for testers, which keeps a comprehensive record of all testing done.

Inconvénients :

There are a couple of features that could be improved. Occasionally a test does not load correctly (roughly 5% of the time). It is not possible to add a comment after a test has been submitted, though it would sometimes be useful to do so.

Rahul
Marketing Student (Inde)
Marketing et publicité, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best usability testing platform

5,0 il y a 3 ans

Commentaires : My overall experience with usertesting as a participant is very good. I like this platform and participate in most of the usability studies only from this studies.

Avantages :

- Taking part in usability studies is very easy in usertesing. - The participants get paid in 7 days for the studies they took part in. - The participants get a lot of studies to take part in - The platform pays well in terms of money to the participants

Inconvénients :

- Customer support takes a lot of time to respond to queries.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tool for marketing

4,0 il y a 6 ans

Commentaires : Overall, UserTesting works great for all types of marketing testings and projects. It won't disappoint you.

Avantages :

I use UserTesting's marketing solution to test campaigns (big budget ones) before launching them. For instance, I recently tested a funnel with UserTesting and tweaked it based on the feedback. The best thing about UserTesting is that it gives instant results. You can have campaign tested in less than a day. It is also helpful in improving customer experience on your website, landing page, or app onboarding. You can test pretty much anything as a marketer with UserTesting. They have a huge database of people who are willing to test and give you feedback.

Inconvénients :

It isn't recommended for time-sensitive marketing campaigns and projects. If you need user feedback on a very narrow campaign with tight scope, you won't find a lot of users and this will delay your project.

Amanda
Amanda
Teacher (É.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Extra Income

5,0 il y a 5 ans

Avantages :

User Testing is an excellent way to test new products and get paid! I love the extra income and love seeing new websites or apps in the works before they're officially out. It's also a great way to see websites you haven't visited before.

Inconvénients :

I know that when I told a friend about this software, she was creeped out that you had to be recorded to test. I do understand how this can be a safety concern for potential testers, but I also haven't experienced anything concerning personally.

Don
Teacher (É.-U.)
E-learning, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

UserTesting

4,0 il y a 5 ans

Commentaires : I have used this software as the tester. I enjoy providing feedback for companies about their software. By using their software in real time and explaining what i am seeing and what is confusing, I am able to help comanies make their websites and apps more user friendly.

Avantages :

This software allows you to have your target customer try out your website or app. The tester speaks aloud and provides feedback about what they like and dislike about the website or app. It is a great way to get unbiased feedback.

Inconvénients :

The software works great most of the time. Sometimes during tests, if the tester closes out the screen, the test will not be uploaded.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Semi-conducteurs, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

UserTesting is an excellent site for testing software.

5,0 il y a 2 ans

Avantages :

This lets anyone sign up and test different programs. It’s very easy to use.

Inconvénients :

The only issues I have with this software are that the recorder crashes often.

Haniel
Haniel
IoT Developer (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Provide or get feedback for your products

3,0 il y a 3 ans

Commentaires : This is a good application if you want to get initial consumer feedback on your product. You also get fair compensation in return for providing the feedback. Overall usertesting has made life easier for a lot of tech companies in connecting with the required demographics.

Avantages :

You can get your product get reviewed by certain demographics with ease as usertesting has got diverse users. You can also provide feedback for products with generous compensation and your time is valued well.

Inconvénients :

The mobile application is very poor and gets bugged most of the time. Also, some users pass through the screeners by providing wrong information which overall will impact the actual feedback you are getting for the product.

Marcellus
Delivery Driver (É.-U.)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Testing Review...

5,0 il y a 2 ans

Avantages :

Awesome app which allows you to earn money reviewing app and web pages online. Great for Xtra money on the side. App works great and looks very nice.

Inconvénients :

Work can be sporadic and money can be low at first. More work and better payouts are suggested. Can go for weeks with little work. Low consistency.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Biens de consommation, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great way to earn a little extra money

5,0 il y a 6 ans

Commentaires : Its a great tool that is kind of fun and feels like your opinion matters.

Avantages :

I like how easy this software is to use. Its a great way to earn a little cash, by going in and answering questions about past experiences or testing out protoype websites.

Inconvénients :

Sometimes its hard to get a hit on a test that you are suitable for. And the app for the phone constantly has updates which is a bit annoying

Matthew
Matthew
Pharmacy Technician (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

UserTesting is a great way to earn extra cash on the side.

5,0 il y a 6 ans

Commentaires : Honestly, I wish I would have discovered UserTesting years ago. It's a great way to earn supplemental income testing websites and apps. Simply voice your experience testing a website and submit your review. You must monitor your dashboard constantly in order to get first dibs on most tests. The only drawback is not qualifying for many of the tests because the are catering to a specific demographic.

Avantages :

Once the program is installed it's very simple to get started reviewing and testing websites. They pay promptly to your paypal account every 7 days. Good technical support is available if needed.

Inconvénients :

You might not qualify for all the tests available, so you have to be diligent in checking for new tests.

Natalie
Natalie
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great way to earn extra monies!!!!!!

5,0 il y a 6 ans

Commentaires : Its been a great way to earn some extra money for my opinion, who would believe you could be paid from your home to give your honest thoughts!!!!!

Avantages :

I love that this software gives you an opportunity to earn some pocket money to give your opinions and thoughts on sites and apps. Some of the sites and apps are really interesting and I can definitely say since using this software to record my voice and screen I have learned a lot about my expectations of online services.

Inconvénients :

The uploading of the test recording takes a very long time and seems to cause a lack of internet connection if you try to continue using your laptop or mobile.