17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Paddle
Description de Paddle
Paiement, abonnements, licences, promotions et analyses dans un package tout-en-un pour aider votre entreprise à réussir.
Qui utilise Paddle ?
Non fourni par l'éditeur
Paddle ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Paddle
Alternatives à Paddle
Avis sur Paddle
modern and simple payment solution
Commentaires : The best payment gateway I found so far from available to my country.
Avantages :
1. Accepting Russian businesses 2. The payment form is very simple, which helps to raise its conversion 3. Accepting foreign bank cards (Russian payment gateways usually do not)
Inconvénients :
They usually answer questions related to refunds and payments themselves, which doesn't allow to see how many users had a problem with a product before canceling a subscription or issuing a refund
Alternatives envisagées précédemment :
Paddle is good but customer support is terrible.
Commentaires : The product itself is good but customer care is terrible. You can not rely on them even when you are paying them a commission for each transaction.
Avantages :
The paddle is a great payment processor and it includes many automation tools which make life easier.
Inconvénients :
The customer support is terrible it could take 2-3 days to answer or solve the problem. Once we've encountered a problem regarding the payment processing on a live website and when we contacted Paddle they identify the problem (which was on their side) but after 3 days there was no answer and it resulted us losing many customers.
A necessity for operating an online business in the EU
Commentaires : I'm using Paddle to license a macOS desktop app and am currently working on a web SaaS app that'll be monetised using Paddle's subscription billing support.
Avantages :
Paddle acting as a "merchant of record" (MOR) is the main selling point of their service: They take care of VAT & International sales regulations for you, so you can focus on building your product. Paddle excels at giving their customers peace of mind regarding some of the worst sticking points in international, online businesses, while providing a powerful toolset for creating Apps, SaaS & selling other digital goods. Collecting payments, licensing apps, running a subscription-based SaaS and much more is made possible in just a few lines of code by Paddle.
Inconvénients :
Paddles API documentation is sometimes lacking & their browser integration for subscription based billing can sometimes be hard to "work around" when trying to provide an optimal user experience for my customers.
Réponse de l'équipe de Paddle Payments
il y a 5 ans
Sorry, you've got the wrong Paddle. We're Paddle HR, an internal mobility solution for large organizations.
Alternatives envisagées précédemment :
My payment handling solution
Commentaires : The API and the documentation seems to have been created by an inexperienced team, but they make up for it with an amazing support team. They also solve a very painful problem, and really have no competition.
Avantages :
On the internet you'll find some complaints abou the support at Paddle, but those are old, and the company really did fix that. The support now is amazing.
Inconvénients :
It's written in PHP, and it shows. Some of the details of the API are clearly designed with PHP in mind (such as requiring a php serialize function, which all the implementations in all the other languages have to emulate). And it seems that development has slowed down nearly to a halt.
The payment processor you need
Commentaires : Overall we are very happy to have Paddle as a payment processor since they handle tax caluculation and order management.
Avantages :
Paddle offers good ways to protect against unauthorized chargebacks and checkout recovery.
Inconvénients :
The onboarding process takes way to long, if you look at competitors it takes you round about 5 minutes to signup, at paddle it takes a few days.
