Description de CloudBlue PSA

HarmonyPSA prend en charge l'entièreté du cycle de vie de l'entreprise, de la génération de leads au renouvellement des contrats. Il est spécifiquement conçu pour les sociétés spécialisées dans le logiciel et pour les prestataires de services. Il automatise les processus commerciaux sur une plateforme unique, disponible en cloud ou depuis n'importe quel appareil.

Qui utilise CloudBlue PSA ?

Sociétés prestataires de services informatiques, de consulting ou d'infogérance (ISP) et fournisseurs indépendants de logiciels (ISV) dont les modèles de facturation complexes exigent un système renforcé permettant d'automatiser les processus et d'améliorer l'efficacité, la précision et la transparence.

Vidéo de CloudBlue PSA CloudBlue PSA Logiciel - 1 CloudBlue PSA Logiciel - 2 CloudBlue PSA Logiciel - 3

Vous hésitez à choisir CloudBlue PSA ? Comparez-le à une autre option populaire

CloudBlue PSA

4,5 (23)
CloudBlue PSA
Indisponible dans votre pays
65,00 $US
mois
Version gratuite
Version d'essai gratuite
299
26
4,3 (23)
4,3 (23)
4,6 (23)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
7,50 $US
mois
Version gratuite
Version d'essai gratuite
153
20
4,0 (12 718)
4,3 (12 718)
4,2 (12 718)
Pourquoi ce message s'affiche-t-il ?

Alternatives à CloudBlue PSA

Sponsors
Jira est l'outil de développement logiciel n° 1 utilisé par les équipes agiles. Des millions de clients l'ont choisi pour planifier et développer de grands produits. Essayez-le gratuitement ! En savoir plus sur Jira
Wrike est un logiciel de gestion de projets pour entreprise incluant des modèles, une gestion du temps, des diagrammes de Gantt, des tableaux Kanban, un reporting, etc. En savoir plus sur Wrike
monday.com est un système d'exploitation sur cloud, où les équipes gèrent leurs projets et leurs tâches quotidiennes, qu'elles soient au bureau, à la maison ou en déplacement. En savoir plus sur monday.com
Traduit en 18 langues, Bitrix24 est un logiciel tout-en-un. Disponible gratuitement et proposant des formules payantes, il inclut plus de 35 outils : CRM, tâches, sites, etc. En savoir plus sur Bitrix24
NetSuite : numéro un mondial de l’ERP sur le cloud, vous offre la visibilité et le contrôle nécessaires pour prendre vos décisions et vous développer en confiance. En savoir plus sur NetSuite
Scoro est une solution complète de gestion de projet et d'entreprise pour les services professionnels et créatifs. En savoir plus sur Scoro
Automatisez votre entreprise. Simplifiez-vous la vie. Tigerpaw est une solution d'automatisation commerciale complète de bout en bout.
ServiceMax de GE Digital est l'application leader sur le marché dans le domaine de la gestion de la maintenance sur site pour les entreprises de plus de 100 techniciens.
NetSuite CRM+ offre à votre entreprise de puissantes fonctionnalités de front-office dans une solution CRM unique sur le cloud.
Découvrez la plateforme CRM n° 1 au monde. Gérez chaque étape de vos relations clients entre les services.
Solution de gestion d'entreprise intégrée qui automatise les processus financiers, de relation client et de chaîne d'approvisionnement.
Ensemble Open Source d'applications commerciales intégrées pour CRM (gestion des relations client), points de vente, sites web, e-commerces, vente, comptabilité, entrepôt, RH, projet et marketing.
Plateforme d'opérations de services la plus flexible, puissante et automatisée pour les entreprises de services, Accelo vous aide à garder le contrôle.
Furious est une solution complète et intuitive pour gérer et contrôler vos équipes, votre agence conseil, votre société de services ou votre start-up.
Une suite d'applications métier Open Source totalement modulaire, conviviale et évolutive.
Solution de gestion basée sur le cloud pour les entreprises. Comprend la comptabilité, le CRM, les projets, les RH, etc., sur n'importe quel appareil.
ClickUp est l'avenir du travail : il s'agit d'une application qui les remplace toutes. ClickUp est une application de productivité à croissance rapide.
Caspio est l'une des principales plateformes low-code du marché, conçue pour créer des applications de base de données en ligne sans codage.
Ravetree est une solution primée de gestion du travail pour les entreprises axées sur les projets.
Collaborez sur les projets, gérez le temps, gérez les dépenses et facturez vos clients. Disponible dans le cloud, depuis n'importe quel appareil !

Avis sur CloudBlue PSA

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,3
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
22%
3
4%
1
4%
Sophie
Sophie
Project Manager ()
Utilisateur LinkedIn vérifié
, 11-50 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

A perfect fit, and great customer service.

5,0 il y a 8 ans

Commentaires : We brought in HarmonyPSA to the business as a means to centralise every part of our internal systems. As a small-medium size business that has grown very rapidly through 2014, we needed a solution to smooth the transition from sales to production, and increase and open communications with our clients, all whilst ensuring a firm grasp on revenue and invoicing.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future. Sure, the system has a (very) small number of UX discrepancies, but these do not hinder productivity or efficiency in the slightest - and, the team behind this incredible piece of software are without doubt the most informative, friendly, responsive and helpful team I have had the pleasure to work with. Notably, Emma and Stephen who have guided us from day one.
Knowing that DataLogicSolutions do use their system internally, and having such a fantastic experience thus far, " the proof of the pudding is in the eating" couldn't be more of an appropriate phrase to finish up with.

Avantages :

Too many! Notably : 1)Customer Service is exactly what you need - fast, informative, helpful and friendly! 2)Fantastic supporting documentation for implementation and continuing use. 3) Satisfaction - software that actually works! 4) Easy roll out to every staff member 5) Test instances, always useful for training purposes etc. 6) Secure and Reliable

Inconvénients :

Slight/minor inconsistencies through UX. (can not emphasise minor enough) Does require a lot of initial configuration, but any system this rewarding would suffer this same issue.

Shawn McGee
Director of IT Governance (É.-U.)
Utilisateur LinkedIn vérifié
Matériel informatique, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Flexible with strong APIs

5,0 il y a 4 ans

Commentaires : The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Avantages :

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Inconvénients :

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Utilisateur vérifié
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

The PSA you that will steal you money

1,0 il y a 4 ans

Commentaires : Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Avantages :

The GUI is good looking and you will be told all the features it has and things it can do.

Inconvénients :

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Dan
Senior Systems Software Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

HarmonyPSA is a modern, agile PSA with all the features and great support.

5,0 il y a 4 ans

Commentaires : We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Avantages :

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders. HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes. Their contract management handles all our recurring billing, including the edge cases. The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team. Dynamic URL links and editable HTML templates make customization and integrations possible. They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Inconvénients :

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly. We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Natalie
Operations Manager (R.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

HarmonyPSA intergration into our company

5,0 il y a 6 ans

Commentaires : We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors. We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles. The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist. We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Avantages :

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Inconvénients :

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Logiciel trouvé dans