Qui utilise OpenTable for Restaurants ?
Une plateforme basée sur le cloud qui aide les restaurants de toutes tailles à gérer les réservations, les listes d'attente, les réservations de tables, les informations des invités, l'historique des visites, les choix d'emplacement, les recommandations, les comptes, etc.
Description de OpenTable for Restaurants
Plateforme de gestion des réservations de restaurant qui aide les utilisateurs à gérer les listes d'attente, les réservations de tables, l'historique des visites des clients, les comptes, etc.
Informations sur OpenTable for Restaurants
Fondé en 1998
Prix de OpenTable for Restaurants
OpenTable for Restaurants n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de OpenTable for Restaurants ci-dessous.
OpenTable for Restaurants - Fonctionnalités
Avis sur OpenTable for Restaurants
Afficher 5 avis sur 469
Publié le 13/09/2018
Best SW for restaurant bookings
Commentaires: Excellent product with whom we hope to be happy for many many years to come...
As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff. As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....
Inconvénients: In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...
Publié le 06/02/2020
Great Reservation and Seating System
Commentaires: OpenTable provides a lot of functions that benefit us. From a seating system to online reservation system, it supports the flow of the restaurant. It provides features that allows us to keep up with guests requests, VIPs, referrals and even integrates with our email provider for marketing. It is a great overall tool.
Avantages: It is very user friendly for guests and admins. It is easy to navigate and flows very well. Makes the experience better for everyone.
Inconvénients: It works very well and there are not any current functions that we are looking for that is not provided.
Publié le 12/12/2019
Great Product, But Self-Loyal
Commentaires: Overall OpenTable works for our large restaurant, but at some point we will be pursuing ways to keep or increase cover counts at less of an expense.
Avantages: OpenTable has a relatively intuitive interface and is easy to pick up. Plus, using Open Table give you access to their huge pool of users - so more potential reservations.
Inconvénients: I don't like that OpenTable is only loyal to OpenTable, and doesn't help our restaurant create brand loyalty. If an OT user has a good experience dining with us, OT wins double because they're paid by us for the reservation, and also promote using additional OT restaurants in the future.
Publié le 25/07/2018
Not worth it unless you are a major chain with 300 seats
Commentaires: Not enough to list. Exposure, but it's limited for smaller companies.
Avantages: It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.
Inconvénients: It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.
Publié le 17/12/2019
Commentaires: I loved that the product keeps growing and improving. I've been using it at this restaurant since I started, and it's already grown leaps and bounds.
Avantages: It was very easy to train on using this software, and I am now able to easily show new hostess the program and how to use it daily. There are constantly updates and suggestions coming out for the software, it's wonderful.
Inconvénients: If it could prompt some type of reminder if a time slot that you've been looking at, comes available. example: if Ms. Smith calls and wants Wednesday at 10:00, and I look and we have nothing - if I could be triggered with an alert if that date/time comes open at a later date with the ability to put in some notes on who was previously looking at that time.