OpenTable for Restaurants

OpenTable for Restaurants

par OpenTable

Qui utilise OpenTable for Restaurants ?

Une plateforme basée sur le cloud qui aide les restaurants de toutes tailles à gérer les réservations, les listes d'attente, les réservations de tables, les informations des invités, l'historique des visites, les choix d'emplacement, les recommandations, les comptes, etc.

Description de OpenTable for Restaurants

Plateforme de gestion des réservations de restaurant qui aide les utilisateurs à gérer les listes d'attente, les réservations de tables, l'historique des visites des clients, les comptes, etc.

Informations sur OpenTable for Restaurants

OpenTable

https://restaurant.opentable.com/

Fondé en 1998

Prix de OpenTable for Restaurants

OpenTable for Restaurants n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de OpenTable for Restaurants ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

OpenTable for Restaurants - Fonctionnalités

Logiciels de gestion de restaurant
Comptabilité intégrée
Facturation
Gestion de table
Gestion des cuisines
Gestion des employés
Gestion des listes d'attente
Gestion des menus
Gestion des réservations
Gestion des stocks
Point de vente (PDV)
Rapports et analyses
CRM
Gestion des promotions
Gestion des réservations de chambres
Gestion des taux
Notes de réservation
Réservation d'activités
Réservation de tiers
Réservations de groupe
Support client

Avis sur OpenTable for Restaurants

Afficher 5 avis sur 469

Note globale
4.7/5
Facilité d'utilisation
4.7/5
Service client
4.5/5
Fonctionnalités
4.6/5
Rapport qualité-prix
4.6/5

Best SW for restaurant bookings

Publié le 13/09/2018
Robert T.
Sales & Marketing Manager
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Excellent product with whom we hope to be happy for many many years to come...

Avantages: As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.
As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Inconvénients: In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Great Reservation and Seating System

Publié le 06/02/2020
Sarah J.
Corporate Operations Director
Restaurants, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: OpenTable provides a lot of functions that benefit us. From a seating system to online reservation system, it supports the flow of the restaurant. It provides features that allows us to keep up with guests requests, VIPs, referrals and even integrates with our email provider for marketing. It is a great overall tool.

Avantages: It is very user friendly for guests and admins. It is easy to navigate and flows very well. Makes the experience better for everyone.

Inconvénients: It works very well and there are not any current functions that we are looking for that is not provided.

Great Product, But Self-Loyal

Publié le 12/12/2019
Allison W.
Operations Manager
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall OpenTable works for our large restaurant, but at some point we will be pursuing ways to keep or increase cover counts at less of an expense.

Avantages: OpenTable has a relatively intuitive interface and is easy to pick up. Plus, using Open Table give you access to their huge pool of users - so more potential reservations.

Inconvénients: I don't like that OpenTable is only loyal to OpenTable, and doesn't help our restaurant create brand loyalty. If an OT user has a good experience dining with us, OT wins double because they're paid by us for the reservation, and also promote using additional OT restaurants in the future.

Not worth it unless you are a major chain with 300 seats

Publié le 25/07/2018
Grayson T.
General Manager
Restaurants
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
2/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Not enough to list. Exposure, but it's limited for smaller companies.

Avantages: It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Inconvénients: It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Love it!

Publié le 17/12/2019
Stefanie Y.
Hostess
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I loved that the product keeps growing and improving. I've been using it at this restaurant since I started, and it's already grown leaps and bounds.

Avantages: It was very easy to train on using this software, and I am now able to easily show new hostess the program and how to use it daily. There are constantly updates and suggestions coming out for the software, it's wonderful.

Inconvénients: If it could prompt some type of reminder if a time slot that you've been looking at, comes available. example: if Ms. Smith calls and wants Wednesday at 10:00, and I look and we have nothing - if I could be triggered with an alert if that date/time comes open at a later date with the ability to put in some notes on who was previously looking at that time.