OpenTable for Restaurants

Qui utilise OpenTable for Restaurants ?

Une plateforme basée sur le cloud qui aide les restaurants de toutes tailles à gérer les réservations, les listes d'attente, les réservations de tables, les informations des invités, l'historique des visites, les choix d'emplacement, les recommandations, les comptes, etc.

Description de OpenTable for Restaurants

Plateforme de gestion des réservations de restaurant qui aide les utilisateurs à gérer les listes d'attente, les réservations de tables, l'historique des visites des clients, les comptes, etc.

Informations sur OpenTable for Restaurants

OpenTable

https://restaurant.opentable.com/

Fondé en 1998

Vidéo de OpenTable for Restaurants
Play
-thumb
-thumb
-thumb
-thumb

Présentation des tarifs de OpenTable for Restaurants

OpenTable for Restaurants n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.


Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de OpenTable for Restaurants

Ressources d'aide

  • Service de support permanent (réponse directe)
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

OpenTable for Restaurants - Fonctionnalités

  • Comptabilité intégrée
  • Facturation
  • Gestion de table
  • Gestion des cuisines
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des menus
  • Gestion des réservations
  • Gestion des stocks
  • Point de vente (PDV)
  • Rapports et analyses

Logiciels de gestion de restaurant : afficher la liste complète

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

Logiciels de réservation : afficher la liste complète

OpenTable for Restaurants - Alternatives

Plus d'alternatives à OpenTable for Restaurants

Avis sur OpenTable for Restaurants

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,7
Service client 4,5
Fonctionnalités 4,6
Rapport qualité-prix 4,6

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Paulina S.
Costumer service
Produits alimentaires, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/05/2020

"Quick reservation with no need to call"

Commentaires: Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Avantages: I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Inconvénients: For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

  • Source de l'avis 
  • Publié le 25/05/2020
Kathryn B.
Director of Sales
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/08/2019

"Love Open Table!"

Commentaires: OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

Avantages: From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Inconvénients: Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Réponse de l'éditeur

envoyé par OpenTable le 06/08/2019

Hi Kathryn, thanks so much for taking the time to write a review!

  • Source de l'avis 
  • Publié le 05/08/2019
Ilysse R.
Project Manager
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 10/11/2020

"Great for Reservations Online"

Commentaires: OpenTable allows our clients to manage their own reservation systems.

Avantages: As a website agency, OpenTable has been great to embed on our clients' websites to allow customers to make online reservations.

Inconvénients: There aren't a ton of options in terms of styling the different widgets and browser testing for online reservations.

  • Source de l'avis 
  • Publié le 10/11/2020
Grayson T.
General Manager
Restaurants
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 25/07/2018

"Not worth it unless you are a major chain with 300 seats"

Commentaires: Not enough to list. Exposure, but it's limited for smaller companies.

Avantages: It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Inconvénients: It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

  • Source de l'avis 
  • Publié le 25/07/2018
Charles K.
Area Sales Leader
Hôtellerie, 10 000+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/09/2020

"An expensive but ultimately necessary platform"

Commentaires: Once you are able to get past the frustration around cost, it quickly becomes apparent just how powerful of a tool OpenTable is. It is necessary for any restaurant serious about attracting new customers and while there are competitors, I have not found any that can match the compatibility of their integration tools, nor one that has anywhere near the number of customers using the service. It is a must have.

Avantages: The software itself is very easy to use and intuitively designed. The integration directly into the restaurant POS is extremely helpful, and the compatibility appears to be nearly universal with any system you might be using. They clearly have invested in the product and the user experience, both for the proprietor and the end user.

Inconvénients: It doesn't come cheap. The initial start up fees are reasonable in my opinion, but the ongoing fees (per head, per seated customer) add up quickly. This can be tough when your repeat/regulars are using the platform, where you know you are essentially overpaying for their business, but regardless this truly is a necessary tool for any restaurant that wants to compete for business, and customers expect that you have it. There are also not too many other competitors with the same level of integration into POS systems, at least not ones that are able to drive this much volume to the restaurant.

  • Source de l'avis 
  • Publié le 08/09/2020