--- description: YouScan : qu'en pensent les utilisateurs ? Lisez les avis clients sur YouScan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: YouScan - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Outils de suivi des réseaux sociaux](/directory/31028/social-media-monitoring/software) > [YouScan](/software/173036/youscan) # YouScan Canonical: https://www.capterra.fr/software/173036/youscan Page : 1/6\ Suivant: [Page suivante](https://www.capterra.fr/software/173036/youscan?page=2) > Plateforme analytique élégante, facile à utiliser et optimisée pour les médias sociaux, qui aide les entreprises à s'améliorer en étant à l'écoute des clients. > > Conclusion : 123 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise YouScan ? Grandes marques et agences ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 123 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: YouScan - **Pays**: Egkomi, Chypre - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 499,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, portugais brésilien, ukrainien - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Bahreïn, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bolivie, Bosnie-Herzégovine, Brésil et 91 de plus ## Fonctionnalités - Analyse de la concurrence - Analyse des campagnes - Analyse des sentiments - Analyse des tendances - Analyse du public - Analyse visuelle - Ciblage du public - Collecte de données multicanal - Engagement des clients - Filtrage des mots-clés - Gestion de contenu - Gestion de l'é-réputation - Gestion des commentaires négatifs - Intégration des médias sociaux - Mesure des performances - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Notifications - Suivi de l'engagement - Suivi des marques - Suivi des médias sociaux - Surveillance des concurrents - Tableau de bord - Visualisation de données ## Intégrations (8 au total) - Freshdesk - HubSpot CRM - Instagram - Meta for Business - Microsoft Teams - Slack - Twitter/X - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils de suivi des réseaux sociaux](https://www.capterra.fr/directory/31028/social-media-monitoring/software) ## Catégories connexes - [Outils de suivi des réseaux sociaux](https://www.capterra.fr/directory/31028/social-media-monitoring/software) - [Logiciels d'analyse des réseaux sociaux](https://www.capterra.fr/directory/31655/social-media-analytics-tools/software) - [Logiciels de social listening](https://www.capterra.fr/directory/33397/social-listening-tools/software) ## Logiciels similaires 1. 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[facelift](https://www.capterra.fr/software/150410/facelift) — 4.4/5 (131 reviews) ## Avis ### "Un outil d'écoute sociale vraiment bon et facile à utiliser" — 5.0/5 > **Kevin** | *29 mai 2025* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Outre un excellent suivi qui est le plus précieux pour nous, Youscan dispose de nombreux outils formidables qui nous font gagner du temps et nous aident à travailler encore plus efficacement grâce à leurs tableaux de bord, alertes, résumés, toutes les analyses et bien plus encore. > > **Inconvénients**: Certaines sources peuvent ne pas être couvertes, mais leur support peut vous aider à y faire face, il vous suffit de leur envoyer la demande. > > La capacité de la plateforme à surveiller efficacement les médias sociaux garantit que nous restons au courant des avancées et des mentions de marque que d'autres technologies pourraient manquer. ----- ### "Best Enterprise Listening Partner with competitive pricing" — 5.0/5 > **Cesar** | *14 juillet 2026* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: The solution is as good as if not better than most enterprise listening tools and their pricing is even better. They have excellent client managers that are always there to help my team with set up or to create deep insights for clients. > > **Inconvénients**: There’s little or nothing I dislike about their service. My only request on the wish list is to include listening capabilities on live streams. > > YouScan has been our partner for the past 2.5 years, they have helped us grow the business and they are also understanding towards our needs. We have a complex set up of clients and they are always supportive of our business requirements. \[sensitive content hidden\] have been exceptional looking after me and my team. ----- ### "Strong data coverage, great support, and a flexible platform" — 5.0/5 > **Tomas** | *23 juin 2026* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: What we value most about YouScan is its data coverage. The breadth of sources it captures across social and digital media lets us work at regional scale and reach conversations that other tools miss. The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. For serious social conversation analysis, that combination of reach, support, and adaptability makes a real difference. > > **Inconvénients**: Sentiment processing for sarcasm and irony in regional Spanish still has room to improve, which means an occasional manual review layer is needed for certain analyses. Pricing can also be a consideration for smaller teams. > > Overall the experience has been very positive. YouScan fits well within an intelligence stack where we combine several tools to cover the full public conversation. It's reliable, the support team is responsive, and the platform keeps evolving. I'd recommend it for teams that need serious social conversation analysis at scale. ----- ### "Excellent social listening platform" — 4.0/5 > **Sarah** | *19 septembre 2025* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value\! The visual and audio insights are something we couldn't find with other social listening platforms. > > **Inconvénients**: Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. > > Overall, we are very happy with YouScan and look forward to unlocking more insights for our brand. They have already added several new features since we started our plan with them, and we can't wait to see what's next. ----- ### "YouScan is a first-rate social listening service" — 5.0/5 > **Ann** | *13 avril 2026* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: YouScan prioritizes social media listening across a wide range of the most-used platforms. The support and customer service is top-notch, as well. > > **Inconvénients**: It's inconvenient to have to re-authorize social media account access every three months, but it is understandable. > > Overall, YouScan is a high-value vendor for us. It aligns with our research-focused model and supports both ongoing monitoring and targeted projects. The breadth of social media platforms covered is one of its strongest advantages. In our experience, no other service provides comparable access across platforms and languages. The data is close to real time, which allows us to follow developing conversations without delay. For clients who are sensitive to reputation shifts, that immediacy is important. The filtering capabilities are also robust. We often work on complex topics so being able to refine searches and adjust queries as projects evolve is essential. We maintain long-term monitoring topics for legacy clients, and we also build short-term topics for project-based research. The platform supports both. The audience and author views are particularly helpful. We need to understand who is driving a conversation, who is engaging, and how influence spreads. The ability to review authors, engagement levels, and related posts within a defined time frame supports the analytical work we deliver to clients. Support has been consistently responsive and practical. As long as social listening remains part of our client work, we expect YouScan to remain our primary platform. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.fr/software/173036/youscan?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/173036/youscan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées