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Description de Smartwebs

Smartwebs est votre plateforme tout-en-un pour vous aider à gérer vos communautés HOA avec des outils qui automatisent la comptabilité, les infractions, les bons de travail, etc.

Ce logiciel cloud vous permet d'abolir les tâches manuelles fastidieuses au profit de flux de travail et de déclencheurs automatisés. Vous n'avez plus besoin d'utiliser plusieurs solutions pour gérer vos communautés.

Grâce aux applications Apple et Android, vous pouvez traiter rapidement et facilement les violations, les ordres de travail et visualiser les plans architecturaux à tout moment.

Qui utilise Smartwebs ?

Sociétés de gestion d'associations communautaires

Smartwebs Logiciel - 1
Smartwebs Logiciel - 2
Smartwebs Logiciel - 3
Smartwebs Logiciel - 4
Smartwebs Logiciel - 5

Smartwebs ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Smartwebs

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VS.
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Prix introuvable
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45
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4,5 (4)
4,5 (4)
4,8 (4)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Smartwebs

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,3
Service client
4,3
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
54%
4
33%
3
12%
2
1%
1
1%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The best property management software on the market!

5,0 il y a 2 ans

Avantages :

Smartwebs made customized implementation and training for our community associations a breeze. We expected a learning curve with switching from our old management systems, but it really was so simple with very little pushback from our managers. When questions or concerns did arise, they were lightning fast to respond. They are continuously improving software features and implementations. We didn't know it could get any better! I would recommend Smartwebs to any association whether you are managing with spreadsheets or another HOA management software.

Inconvénients :

A training portal with recorded videos would be a great addition, however not necessary as the walk-through training was enough for us.

Paige
Community Manager (É.-U.)
Conseil en gestion, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

There is no better way!!!

5,0 il y a 3 ans

Commentaires : My overall experience has been wonderful!

Avantages :

This is a great program to track violations in the community management field. Makes it super easy to use a and track. There is no other program I would suggest.

Inconvénients :

The set up takes awhile, and doing the back end work is time consuming but totally worth it.

Ashley
Operations Manager (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Could be fantastic!

3,0 il y a 3 ans

Commentaires : It's a great program, but can be cumbersome with the features not being utilized at full potential.

Avantages :

I like that it's easy to run reports and this it has a offline version. The reception in our area is poor. I also love the touch free mailing, that has been a huge timesaver!

Inconvénients :

The houses are never in the correct spots and we have been told the only way to reset them is to manually move them. We are in East Mesa and some of the homes end up in buckeye. Then we have to manually move them from there and place them to where they are supposed to live. The offline version used to also have tracking, but that never works properly. When escalating to the fourth notice, it skips to the 5th. I then have to manually change that to 4th when I move them to be processed. We also have different fines for different violations, so we also have to manually change that.

Rosie
Senior Association Manager (É.-U.)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs is Amazing!

5,0 il y a 3 ans

Commentaires : We have had an amazing experience!

Avantages :

This software makes compliance inspections so easy and has cut down on our inspection time.

Inconvénients :

There isn't anything we have found that we don't like.

Shania
Assistant Association Manager (É.-U.)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Review for Smartwebs

5,0 il y a 2 ans

Commentaires : Overall, its an amazing and easy to use software.

Avantages :

I truly enjoy how accessible this software is in any one of our wants and needs in accessing our community.

Inconvénients :

I guess I would say how small the note sections are and how the date is automatically applied when placing a hold until it is fully sent through, if I am one day off I won't know until after.

Jennifer
Manager of Association Operations (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

You are ALWAYS Supported

5,0 l’année dernière

Commentaires : The experience has been wonderful, as we add more associations, they have been there to help us along the way!

Avantages :

The thing I value the most is the constant support from the SmartWebs team, whether it is Operator error (which most of the time it is lol) or a software issue (they are ALWAYS open to feedback to make their software better) there is always someone there to support the process.

Inconvénients :

The only thing is that there is so much functionality, it takes a moment to wrap my head around all of it, but like I said, there is always someone to help us through it all. We had weekly meetings until we were all set and comfy using the software on our own!

Jonathan
Sr. Community Association Manager (É.-U.)
Conseil en gestion, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs is the best choice

5,0 il y a 2 ans

Avantages :

Pros: We selected Smartwebs for many reasons.  For starters, the letter templates ensure consistency in outgoing resident communication regarding modifications and our violations.  This coupled with expediting the work of our covenants department, the ease for volunteer committee members to review and vote on applications electronically, the efficiency of staff to send approvals to residents, and the online records storage in perpetuity all made it an easy sell.  The seamless integration with our third-party accounting software eliminated the prior problems we had with inconsistencies or errors in names and addresses when information was entered manually.  The work order software allows staff and contractors an organized way to track repairs that were previously discoursed via email with no long-term tracking logs, and the reports to the Board easily demonstrate the work load of employees and contractors.

Inconvénients :

Cons: Occasional slowness when a new release update is coming out, however we have noticed it is speeding up as the team ensured us they are working diligently to resolve this.

Irene
Director of Covenants Dept -retired (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SmartWebs is a smart move for your HOA

5,0 il y a 2 ans

Commentaires : I wound recommend SW to any HOA management team. I would remind them that “garbage in , garbage out “ when working with the implementation team to make sure they had clean data to import as this is critical to their success with SW. I wound also recommend they have someone staff as a super user. This person should be the expert in all things SW. This would be beneficial to their daily operation

Avantages :

The best feature of this software is not something written in the software but rather it’s the customer service provided by the SW employees. We had yearly face to face meetings with the president of the company and could contact anyone at the office when ever we had an issue. We have the direct phone numbers of several senior level people and can contact them when needed. I have a background in software testing , from a previous job , so when I found some items that needed enhancements , I was able to work with the developers to create new items and processes within the software.

Inconvénients :

It’s my belief that the software was not created for large scale HOAs. We have an enormous amount if data snd when running reports the software would not be able to accommodate the output. The system wound either crash or it wound just spin and spin and never give any results. I would have to contact SW Snd have someone there run my reports. This was very frustrating and time consuming

Diana
Education and Change Management Manager (É.-U.)
Gestion d'organisme à but non lucratif, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs usage

4,0 il y a 3 ans

Commentaires : It use to be good, but now there are so many "flaws" that we are finding that we are going to be using a different software program that incorporates the same type of usage as Smartwebs.

Avantages :

I like that it is easier for the staff to do compliance checks in the field. The off-line app lets us supply them with tablets that do not need phone numbers in order to run the app.

Inconvénients :

It is frustrating to have to use the same category/sub-category for a different violation for the same property and because of the way Smartwebs works, it won't let you, so you have to end up creating a new category/sub-category, which is then for the whole company and not just that community. We have had some very severe synching issues in the past 6 months which, at least some, have never been resolved as of yet. We can't even get them to let us know what the issue is and everytime we call or email, there is either a non answer or no answer at all.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

poor customer support

4,0 il y a 6 ans

Commentaires : If I could find a competitor that was half ass competent we would change in a heartbeat. Goal is to find a reasonable alternative this year.

Avantages :

getting better as they improve the updates. doesn't crash as much as it used to. for a while we were able to log into associtiations in other states and make updates. reported this to the vendor , they never acknowledged receipt of the problem and didn't fix for several months.

Inconvénients :

extremely poor customer response. difficult getting replies to problems.

Réponse de l'équipe de Smartwebs

il y a 6 ans

Dear User, We're normally known for our exceptional customer service and address/fix any issues that are reported. If you'd like to discuss this further, please contact our Client Services Manager at 512-218-9996.

Elissa
Site Manager (É.-U.)
Conseil en gestion, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customized software in an ever-changing world

5,0 il y a 3 ans

Commentaires : Overall, my experience is that Smartwebs makes some of the laborious tasks in association management easier through streamlining certain parts of operations.

Avantages :

Smartwebs is an intuitive product to learn and assimilate into the day-to-day operations of HOA management. A large portion of our job consists of Architectural Review requests and Compliance, both of which are available within this software, by address and resident. In addition, the notes feature of compliance is essential; as is the forum for committee conversations.

Inconvénients :

The only negative I have had is being required to have Smartwebs update our template letters. This is a bit of a hand-tier.

Greg
manager (É.-U.)
Immobilier, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

smartwebs

4,0 il y a 3 ans

Commentaires : smartwebs support was helpful when issues arose.

Avantages :

the features, like the chair position, were liked very much by the end users.

Inconvénients :

nothing is streamlined. the requestor cannot upload their request themselves. they cannot respond to questions from the committee. a third party admin has to be involved at every step of the way.

Alci
Portfolio Manager (É.-U.)
Conseil en gestion, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs honest review

4,0 il y a 3 ans

Commentaires : Overall I'm very happy with this product and can't imagine my daily work without it.

Avantages :

I really like this product, I honestly don't know how managers did their inspections and ARC management without, it's a time and life saver in my opinion.

Inconvénients :

I would like the integration to be done live, having to wait for once per week integration sometimes slows me down.

Dee Dee
Development Cooridnator (É.-U.)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Development Coordnator and Architectural Review

5,0 il y a 3 ans

Commentaires : I started using SmartWebs back in 2014/15 or somewhere around there, [SENSITIVE CONTENT] from Austin used this at her Management Company and introduced FirstService SA to SmartWebs and I have loved it ever since. So easy to navigate and to use the website.

Avantages :

It is easy to find requests and close out requests, I like how it is easy to filter the information.

Inconvénients :

I have 2 separate accounts, one for my company and one for the HOA. I cannot be signed into both at the same time and get it's frustrating having to sign in-sign out....

Jacksen
IT Director (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best all around software in the industry

5,0 il y a 3 ans

Commentaires : Having one platform for everything an HOA or management company needs just makes the managers and integrations job easier all around. Customer service and the higher up execs are all pleasant to work with and listen to suggestions or criticism should it arise.

Avantages :

SmartWebs is first and foremost very user friendly. Features work seamlessly, set up and integration is extremely easy, and if something goes wrong customer support responds very quickly.

Inconvénients :

As far as existing features, I don't believe there are any cons. We work with SW all the time to try and implement new features or give suggestions for improvements, but it's overall a very pleasant experience.

Leslie
Compliance Inspector (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Daily Grind

4,0 il y a 3 ans

Commentaires : Smartwebs is user friendly and for the most part easy to understand. We have a few mapping issues but other than that it usually works.

Avantages :

Pretty user friendly. I can find what I am looking for in the search buttons. I would like to be able to have the offline and online open at the same time in the field to do some clean upon the mapping when I am on location.

Inconvénients :

Some of the features seem cut and dry not very flexible and the mapping is a little way off sometimes

Adriane
Association Manager (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Compliance

4,0 il y a 3 ans

Commentaires : It is definitely a step in the right direction. A few tweaks are needed to make it more functional.

Avantages :

In general, the screen to label the compliance letter and add a picture has a good workflow. I like being able to search the letter history.

Inconvénients :

In the compliance software- 1) it would be great to have a place to add community exceptions for an inspection driver. 2) It would be great to be able to add notes for a compliance driver to view- like focus on tree trimming and so on. 3) it would be great to be able to have a list of properties for the compliance driver to review during the inspection. 4) it would be great to be able to run a report to see which notices a compliance driver sent. 5) On busy narrow street, with impatient drivers, it is not easy to get to the address to start labeling the letter. It would be good to be able to take a picture and put it in a holding area, and then assign to an address later. Drive down the street and park and then upload it. 6) adding new compliance letters is not user-friendly.

Amanda
Director of Homeowner Services (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs HOA Management Use

5,0 il y a 3 ans

Commentaires : Overall, Smartwebs has been a great software program. It is incredibly user friendly for someone that is moderately tech savvy, however, we do have several users that complain that it can be difficult to navigate (I think that's directed more towards users that aren't very tech savvy). I appreciate the features that the software offers, but the biggest issue that we have is issues with syncing with our accounting software to make sure the most accurate and up to date information is being used.

Avantages :

It is incredibly user friendly and offers many different features

Inconvénients :

Sometimes the HTML or coding in the letters can be difficult to navigate or understand if not familiar with this type of coding.

Dee
Association Property Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product!

5,0 il y a 3 ans

Avantages :

This software is easy to use. Boards and Committee members have access to view violations and other information at leisure- which puts less stress on management. Customer service is Grade A!

Inconvénients :

Does not allow for daily fine schedules.

Carmen
Property Manager (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have only one complaint and that is about the categories not being able to be used more than once.

5,0 il y a 3 ans

Commentaires : I enjoy using Smartwebs and the fact that it is easy to use.

Avantages :

I like that I am able to print out reports for the Board of Directors with ease.

Inconvénients :

Again, the only complaint would be that the categories run out after one or two violations.

Melodie
Community (É.-U.)
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smartwebs make the one part of my job I hate easier.

4,0 il y a 3 ans

Avantages :

The ability to access a property database and send covenant violations on one platform makes covenant drives bearable. Without a product like this, drives would recommend more time and hassle.

Inconvénients :

The ability to upload and place new properties is a difficult process and should be easier.

Brandi
Community Manager (É.-U.)
Immobilier, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love this App!!

5,0 il y a 3 ans

Commentaires : Helpful!

Avantages :

This app allows property managers to easily issue violations while onsite on a property inspection but also issue violations that a Board member may issue while a PM is not onsite. I use the app and I use on my laptop. I can add photos and customize my letters with ease.

Inconvénients :

I don't like not being able to make adjustments to created letters that may have already gone out to reissue corrections.

Jennifer
Community Manager (É.-U.)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Smart Webs ARC & Violations

5,0 il y a 3 ans

Commentaires : I love it for the ease of reporting to the Board and am looking forward to getting the work order system in play.

Avantages :

SmartWebs violations and ARC are very easy to use and provide an easy way to track projects and violations. There are a variety of reports that can be ran depending on how you need to see the data.

Inconvénients :

Smartwebs offline sometimes crashes when adding a picture out in the property.

beverley
Property Manager (É.-U.)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tracking made easy

5,0 il y a 2 ans

Commentaires : Good overall. I use it daily for work orders and compliance reporting. Makes my job easier and more accurate.

Avantages :

The mapping and tracking features. The mapping allows ease for inputting new work orders and violations while on site.

Inconvénients :

Editing work orders or compliance issues.

Sam
Sr. Community Association Manager (É.-U.)
Conseil en gestion, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 il y a 2 ans

Commentaires : More productive inspections

Avantages :

Ease to use the program after it has been properly setup.

Inconvénients :

Wish integration and member database was more automatic.