17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de Swell
Swell aide les entreprises à simplifier le processus de collecte des retours d'opinion des clients et des avis en ligne. Proposant une approche optimisée pour les appareils mobiles, Swell permet d'interagir en temps réel avec les consommateurs en utilisant les canaux que la plupart des gens connaissent comme les SMS et les e-mails.
Qui utilise Swell ?
Swell aide les entreprises qui possèdent des bureaux, centres ou sites. De nombreux clients utilisent Swell dans les secteurs de la santé, du commerce de détail, des services et de l'hôtellerie.
Swell ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Swell
Avis sur Swell
Permet d avoir un son pur et dynamique
Commentaires : Bien qu ayant un faible temps d autonomie ,swell est de loin le meilleur outil dont on ai besoin…je le recommande fortement
Avantages :
Il y a un gage de qualité en ce qui concerne la restitution sonore,on ressent une sorte de pureté dans le son
Inconvénients :
Au niveau de l autonomie qui est égale seulement à 10 heures
Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.
Commentaires : Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.
Avantages :
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!
Inconvénients :
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.
Alternatives envisagées précédemment :
BirdEye was good; Swell is GREAT!
Commentaires : I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!
Avantages :
Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell!
Inconvénients :
The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.
Please fix your app
Commentaires : We call your program "Not so Swell".
Avantages :
Replying to a customer is easy. As long as no one sends you a message while you are typing.
Inconvénients :
Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number.
Réponse de l'équipe de Swell CX
l’année dernière
Hey Nikki, we're sorry you're having a bad experience with our messaging features. We're making big improvements to how that works over the next few months that should address some of the issues you've been seeing. If there's anything we can do to help or if you'd like to share more about your experience, your feedback will only help us improve. Just reach out to support@swellcx.com. Thank you!
Alternatives envisagées précédemment :
We love SwellCX
Commentaires : We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.
Avantages :
This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.
Inconvénients :
We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.