Description de Jackrabbit Swim
Le logiciel pour écoles de natation de Jackrabbit aidera votre école de natation à économiser de l'argent, à augmenter le nombre d'inscriptions des étudiants, à accroître les bénéfices et à améliorer la communication avec les clients ainsi que leur rétention. Gagnez du temps avec des fonctionnalités pratiques : inscriptions et paiements en ligne, facturation récurrente, intégration de QuickBooks, suivi des compétences, point de vente, messagerie et portail pour le personnel doté d'un outil de pointage et du suivi de présence sur mobile. Téléphone illimité gratuit, e-mail, support de discussion et Jumpstart Coach. Plus de 5 000 clients utilisent ce logiciel. Profitez d'une version d'essai gratuite de 30 jours.
Qui utilise Jackrabbit Swim ?
Logiciel de gestion d'écoles de natation en ligne pour les écoles de natation de toutes tailles.
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Avis sur Jackrabbit Swim
A really great online scheduling/payment software
The software is very easy to use and train employees on. Jackrabbit allows clients to store their credit card information online and makes it much easier for collecting payments. Love that everything we need is in one software- employee time clock, scheduling, payments, and online registration. Another great feature is the snapshot of revenue comparison and reports that you can pull from the information you gather. Customer support is absolutely phenomenal. They have guided me along the way since day one!
It doesn't fit every scheduling need we have. Although, after trying out 5-6 other scheduling softwares, Jackrabbit was by far the best fit. I don't particularly like the view (snapshot) of the schedules for instructors.
Alternatives envisagées :
Game Changing Software for our business
Commentaires : We love JackRabbit. They have great customer service, they are continually rolling out improvements and have really helped make our business easier to run!
I love the ease of use for parents and staff alike. It puts most of the functionality of our business in one place.
The only downside we have seen so far is not having open API which makes us have to do a handful of things manually instead of being automated. It still adds a ton of value, this is just a direction we hope they head in the future.
Alternatives envisagées :
Good but could be great
Commentaires : Overall, JR has been good and we are happy. That being said, there are certain features that we are very frustrated to not have available to us. These features listed above are nearly dealbreakers for us and we truly hope that JR can add them in the near future.
Customer support for initial setup was great. Every call we’ve had with customer support has been amazing.
There HAS to be a way to let a customer input a promo code to get a $ or % off their purchase. The balance owed during checkout should immediately be reflected based on the promo code input. The same goes for entering a gift card #. If a customer inputs a gift card #, the balance at checkout should immediately deduct that amount prior to payment being submitted.We are also desperate for a feature that will automatically inactivate/close out classes when other classes in the same time slot become booked. We have a max of 4 lanes in our pool but we offer 6 or 7 possible classes in each time slot. When a 4th class receives a booking, we need the other classes in that time slot to automatically be inactivated/closed out.
Alternatives envisagées :
Love the software support
Commentaires : Overall, our staff has loved using Jackrabbit. The staff portal is easy to use, the payment processing takes time to figure out but once you do, it is easy to operate, and we normally have very little problems with the Parent Portal side of things.
We love that we can reach out and get a response and solution to any problem quickly. With more than 500 families that we are serving on any given day, it is super important to be able to troubleshoot fast.
No coupon code. We would love to have the option to offer a coupon code to families.
Jackrabbit- Swim Lessons
Commentaires : My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs.
The pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully.
There is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up.