Pour qui ?

Timedox provides time and attendance solutions for businesses that are enterprise-class organizations with hundreds of thousands of employees to small businesses with only 1 to 5 employees.

Notes moyennes

15 avis
  • Note globale 3.9 / 5
  • Facilité d'utilisation 3.6 / 5
  • Service client 3.8 / 5
  • Fonctionnalités 3.5 / 5
  • Rapport qualité-prix 4.2 / 5

Informations sur le produit

  • À partir de 119,00 $US/unique
  • Prix $119 - Silver $159 - Silver Plus $179 - Tandem $ 229 - Silver Pro
  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Timedox
  • https://www.timedox.us/
  • Fondé en 2006

En savoir plus sur Timedox

Timedox provides time and attendance solutions for enterprise-class organizations with of thousands of employees to small businesses with only 1 to 5 employees. Timedox offers Standalone |time clocks with a one-time payment and $0 monthly fees or cloud solution for $25 flat monthly fees (unlimited employees or administrators, free time clock replacement and seven days, free support). Timedox provided a unique staffing solution that enables different individuals companies to use same time clock.

Timedox - Fonctionnalités

  • Calcul des heures supplémentaires
  • Gestion des calendriers
  • Planification du personnel
  • Portail libre-service
  • Rapports et analyses
  • Suivi FMLA
  • Suivi du temps
  • Budgétisation et prévision
  • Gestion des recrutements
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Main-d'œuvre variable
  • Planification
  • Pointage
  • Projection du travail
  • Suivi des compétences
  • Évaluation des performances
  • Base de données des employés
  • Calcul des heures supplémentaires
  • Facturation
  • Gestion des feuilles de temps
  • Heures facturables et non facturables
  • Saisie automatique du temps
  • Suivi des vacances/congés
  • Suivi du temps hors ligne
  • Suivi du temps mobile
  • Taux de facturation multiples
  • Accès mobile
  • Carte perforée
  • Carte perforée en ligne
  • Gestion de la paie
  • Gestion des feuilles de temps
  • Messagerie
  • Rapports et analyses
  • Reconnaissance biométrique
  • Suivi des congés maladie
  • Suivi des postes de travail
  • Suivi des salariés
  • Suivi des vacances/congés

Avis les plus utiles sur Timedox

Dissapointing

Publié le 09/10/2019
David B.
finance
Production alimentaire, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall I was really excited to implement this and wanted it to work but quickly found out the limitations of the software and now I fell I have wasted my time and money. It takes me twice as long to do payroll as it did prior to making this move. Be wary of the software side of this deal you will likely find it disappointing at best.

Avantages: I like the terminal. the bio metric features work great and haven't had any issues with the machine yet. Its also a decent value if you are on a budget.

Inconvénients: The online software is very slow and refreshes for every move you make. It becomes quite annoying and time consuming when trying to do basic things like change an employees time sheet. There is no paid break functionality. There is no functionality for clocking in and out for breaks. I still have employees clock out and in when taking a break but currently there is no way to track that time. That seems so basic to me and I found it extremely disappointing that the system has no capability to track the amount of time an employee takes a break for. Unbelievable! To take it a step further the reports are limited. Its as if the development of this software was done by people who aren't very intuitive when it come to the needs of a business. I don't understand how there are so many positive reviews with such basic necessities missing from this product.

Réponse de l'éditeur

envoyé par Timedox le 22/10/2019

Hello David
Thank you so much for your honest helpful review.
Actually there are two issues you said
1. Pay Break and Break Rules and Summery
2. Change time sheet for employees

You are perfectly right, this why we made Changs to the software, we do believe that you will find it perfect for you, the next version will be online on the end of November.

The new version will include break rules , break rules violation system, breaks totals and so on.

Can you tell us your company number so we can add you to the beta version of those features ?

Thank you
Baruch Shalev

Horrible Startup Experience

Publié le 04/03/2019
Carl H.
Operations Manager
Construction, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.

Inconvénients: Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.

Réponse de l'éditeur

envoyé par Timedox le 08/03/2019

Hello
Thank you for your feedback.
Starting with the names. It is made for your convince so you can type the names on the software and do not need to add them on the Time Clock. So actually adding the names on the old way it is only an option.
The only call we do see from your side is about the login credentials and that you can not connect the device to your WiFi. both solved for you. Both on the Mar 4th. same day of your review.
We will be happy to keep and assist you until your full satisfaction. please give us a call.
Thank you
Timedox Team

not worth the aggrivation

Publié le 12/12/2018
Donald M.
owner
Construction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: my experience with timedox was stressful and extremely dissapointing. i cannot reliably record the hours my employees are working with this software and it has caused more grief than help. as a small business owner, this is very discouraging and i cannot reccomend this product to anyone.

Avantages: in my opinion, based upon the 6 months i have been using this software i cannot give any positive feedback because it does not operate as advertised. hours don't always record, i can NEVER see clock out times in excel unless i print the pages. im honestly suprised to see so many great reviews on this site.

Inconvénients: reports are rarely correct, sometimes never reports at all. setup was difficult. took 2 weeks of conversations with tech support to finally get it to record data, even after a replacement hardware upgrade the software still fails to properly record sign ins and sign outs.

Réponse de l'éditeur

envoyé par Timedox le 08/03/2019

Hello
Thank you for your review
Please allow me to contact you, we made new platform and would like you to upgrade for free.
Please give us a call to make it work better for you.
Thank you
Timedox Team

If I could I would go back to paper timesheets

Publié le 22/05/2019
Utilisateur vérifié
Executive
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My overall experience with Timedox is disappointing. I really wanted this to work for us and it doesn't.

Avantages: The price was within our budget as a non profit agency. I also liked the bio metric fingerprint option which made the clock more ADA compliant. It was also very easy to set up.

Inconvénients: Initially, I thought it was a great product. The time clocks(we have two locations) seemed to work without interruption but once I learned the system, I realized its flaws quickly.
1. You need the Timedox team to customize the platform. For example, we created a ticket in December of 2018 to add codes such as FMLA, UPFMLA to the absence reason and we are still waiting for it to be completed.
2. Customer service is poor. I have completed tickets, called, scheduled times to have a representative call and nothing has improved our experience. Either you are referred to the tech team and then a ticket is created to only sit in the queue and never be addressed or you are told someone will call you and they don't.
3. Lack of transparency- It is impossible to speak to anyone other than the tech team or sales. You cannot reach someone with authority to address issues or concerns.
4. Functions- the reports are elementary and not detailed. You cannot schedule absences for multiple days so if you have someone out on FMLA you have to manually enter each day.
5. ACCOUNTABILITY AND ACCURACY- both of our time clocks are 1.5 minutes behind the world clock meaning employees have been inaccurately written up based on our late policy and they weren't really late.

Réponse de l'éditeur

envoyé par Timedox le 23/05/2019

Hello

Thank you so much for honest reply.
We love each of your comment even not happy with it. We will do what ever it takes to improve our self.
I personally checked the review and you are 100% right. unfortunately all you said is right.
We will take care internally of your remarks and be in touch with you, to make sure that all works like you wanted.
Thank you
Bruno
Timedox

DO NOT BUY ANY OF THEIR PRODUCTS!

Publié le 08/11/2019
Daniel M.
Office Manager
Production alimentaire, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Terrible! I had to go out and buy another product that comes with the software and is usable! Cannot warn people away fast enough!

Avantages: I did like what the website said but they DO NOT DELIVER! Price was attractive but it is a bait-switch scheme for you to buy something they say is stand alone but only after you buy it do you have to pay through the nose for every little support question after 35 days!

Inconvénients: Software doesn't work! It is not user friendly! Very time consuming to set up and use! Very limited functions for companies above 3 people! Support is non-existent beyond your first 35 days from purchase...forget that it takes a week to get it so you have a ticking extortion timer that starts the moment you purchase. Their email support is just as bad. No real-time computer time clock control without their tech support. Tedious time clock setup -it's like texting before their was a keyboard and their setup materials hope you just figure it out! Rip off!

Réponse de l'éditeur

envoyé par Timedox le 11/11/2019

Hello Sir
Thank you for your msg.
The cost of ONE-time payment with no monthly fees is in the Title, and in the listing, you purchased it from the site and paid. We did not ask for any more payments, so saying bait-switch scheme Is complitly not honest.
You bought the time clock on Apr 25, 2019, your first call to support it on Oct-30; even so, you NEVER enroll any employees into the system. Therefore you could not see reports you can not say that the software doesn't work; our software works ONLY when you enroll employees and USE the system; other way software will not work with NO DATA!. we do have customers with more than 5000 employees in one account so your conclusion that it is not working for more than 3 is ridiculous and not honest. I assume that it takes weeks to call you even our automatic phone system tried to call you back a few times.

Anyway, our free live support plan is for 45 days; you called us after six months, and still, we wanted to help you could ask for a ref

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