Pour qui ?

Pony Express serves small-mid sized local businesses, communities, and organizations with agile marketing teams that need a low-cost, easy to use solution. No training or technical knowledge required.

Notes moyennes

18 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de 7,00 $US/unique
  • Prix 100 free text messages. 1 cent per message. No monthly subscription fee.
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Pony Express HQ
  • https://www.getponyexpress.com
  • Fondé en 2017

En savoir plus sur Pony Express HQ

1 cent per message. *Signup now get 100 free text messages. *No monthly commitment, no extra keyword fee. *Pay-As-You-Go pricing for every marketing budget. *Small-mid sized businesses, organizations, and communities use us to connect with customers/members via text messages. *Share daily/weekly deals, send updates or reminders via texting online with large groups. *Collect SMS opt-ins via keyword or web widget. *Forward incoming calls. *Group Texting No Reply All.

Pony Express HQ - Fonctionnalités

  • Codes courts
  • Coupons mobiles
  • Envoi de SMS en masse
  • Gestion des contacts
  • Jeux concours par SMS
  • MMS
  • Messagerie bidirectionnelle
  • Messagerie planifiée
  • Mots-clés mobiles
  • Personnalisation de messages
  • Rapports et analyses
  • Sondages et votes

Avis les plus utiles sur Pony Express HQ

Easy to use

Publié le 05/10/2018
Christopher B.
Client Manager
Automobile, Auto-entrepreneur
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Avantages: Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Inconvénients: I do not like that I can't use a short code instead of a 10 digit.

Réponse de l'éditeur

envoyé par Pony Express HQ le 04/06/2019

Hi Christopher,

We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review.

When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want.

All the best,

The Pony Express HQ Support Team

Best Service We've Found!

Publié le 10/05/2019
Audrey K.
President, Tennessee Reining Horse Association
Sports, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.

Avantages: Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.

Inconvénients: I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.

Réponse de l'éditeur

envoyé par Pony Express HQ le 16/05/2019

Hi Audrey,

We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you.

All the best,

The Pony Express HQ Team

Connecting Supporters

Publié le 03/06/2019
Amanda H.
Center Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Pony Express HQ has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you!

Avantages: As the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry.

Inconvénients: It's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet.

Réponse de l'éditeur

envoyé par Pony Express HQ le 04/06/2019

Hi Amanda,

Thank you for your candid feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations.

Our support team has reached out you already, and we are committed to doing whatever we can to help better your experience.

For your question; before you send a text message you can see every detail;
- Click the +Group Message Details; (left top on the group message window)
- - Your group has how many x subscriber(s)
- - Estimated credit cost per subscriber is x credits
- - Estimated total credit cost is x credits
- - How many x text credits you'll spend (right bottom on the group message window)

Reach out us anytime via live chat in the dashboard, and let us know if you have any other questions. We'd love to answer your questions.

All the best,

The Pony Express HQ Support Team

Easiest Program

Publié le 20/02/2019
Dianne R.
Director of Resident Services
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff.

Inconvénients: There's no too much we don't like about the program, but would like to add another person to the notification system when needed.

Réponse de l'éditeur

envoyé par Pony Express HQ le 08/05/2019

Hi Dianne,

We are so happy that your organization like our services, and thanks for the review. Actually, you can add a sub-account in your account.
We will reach out you and show you how to add another person in your account, so we'll make sure that you use all the features of Pony Express HQ.

All the best,

The Pony Express HQ Team

Great fit for my small business

Publié le 03/04/2019
Elizabeth T.
owner
Assurance, 2-10 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.

Avantages: The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.

Inconvénients: Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.

Réponse de l'éditeur

envoyé par Pony Express HQ le 16/05/2019

Hi Elizabeth,

We are so happy that you liked Pony Express HQ. Thank you for your feedback about Pony Express HQ. We are always looking to improve our services all feedback is appreciated.

And yes, we are listening. Loved your feature request, we'll work on this and let you know very soon.

All the best,

The Pony Express HQ Team

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