Carestream Dental

Easy to use

Commentaires : Very good- I learn something new with the software weekly.

Avantages :

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Inconvénients :

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

CS SoftDent Dental Software

Commentaires : Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

Avantages :

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Inconvénients :

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Absolute Horrible Experience

Commentaires : I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Avantages :

Pretty marketing pictures

Inconvénients :

Everything. It doesn't work Period!

Disaster, avoid and run.

Commentaires : For the last three months, we have spent twenty to thirty hours of employee hours to get the system up and rerunning. When you call them for backup, most likely you have to leave a massage, and you will get help a few hours latter. the first respondent is their lower level inexperienced support. After spending an hour or more with him/her, the call has to be escalated, and that requires more staff time, and loss of business revenues. Last month their support was not aware that their online system had crashed, and he spent two hours remotely accessing our computers to figure out what the issue was!

Avantages :

Can't think of any. The software is costly, and crashes means loss of revenues to the practice.

Inconvénients :

Their online software constantly crashes.

Easy to learn for new users

Avantages :

The product is pretty easy to use and intuitive.

Inconvénients :

Sometimes there are still bugs or “known issues” that are usually repaired pretty quickly.