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Description de AAC
AAC facilite et rend abordable le traitement des paiements pour les adhésions récurrentes à votre entreprise de fitness. Les options de traitement des paiements sont également appuyées par des services complets de facturation. Les rétrofacturations, les arrêts de paiements et autres litiges sont gérés par une équipe de service client bien formée pour vous aider à récupérer les revenus perdus et à fidéliser vos clients sur le long terme.
Qui utilise AAC ?
AAC s'adresse aux organisations d'adhésion telles que des centres de fitness, des écoles d'arts martiaux, des studios de danse, des clubs de boxe et de kickboxing, des groupes de coachs sportifs, des salons de bronzage et des groupes promotionnels.
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AAC is the lifeblood of my business. Eighty percent of the income for my dojo is processed by them.
Commentaires : Allows me to process monthly payments, which is how my dojo takes in 80% of its income.
Avantages :
It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past.
Inconvénients :
I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.)
Great relations and communication with AAC
Commentaires : Used for 20 yrs.... have grown with it
Avantages :
Retention of expired contracts and the ease to look up old and reinstate. Email options, reports options..
Inconvénients :
Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here.
worst data transfer experience ever
Avantages :
nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though.
Inconvénients :
rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled.
Réponse de l'équipe de Daxko
il y a 5 ans
Hi Ty, I¿m sorry to hear about your negative experience with data transfer. We are excited to share that we joined the Daxko family of brands and can now offer best-in-class software to match the level of service we provide on the billing and payment processing side of AAC. Please reach out to us to learn about our new software options!
Professional and helpful
Avantages :
Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access.
Inconvénients :
Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful.
Customer since 2010 and I love it
Commentaires : I've been able to manage payments and memberships easily allowing me to focus on the development of my program. The updates are always done at a time when it does not affect my operations
Avantages :
I have always received the best customer service, from when we first set up the software to last week when I had questions about a transaction. They understand my individual priorities as a business owner and they have never pushed any product I didn't need.
