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Description de ATLAS.ti

Outil d'analyse qualitative des données pour aider les chercheurs et les établissements d'enseignement à analyser des documents, des sites web et des données de réseaux sociaux.

Qui utilise ATLAS.ti ?

Outil d'analyse qualitative des données sur site et sur le web permettant aux chercheurs individuels et aux établissements d'enseignement, entre autres, d'obtenir des perspectives et des analyses sur leurs recherches primaires ou secondaires.

ATLAS.ti Logiciel - 1
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ATLAS.ti

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ATLAS.ti

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
83%
4
13%
3
4%
Eugenija
Eugenija
Researcher (Espagne)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Breakthrough in Qualitative Data Coding: ATLAS.ti with AI Enhancement!

5,0 il y a 8 mois

Commentaires : ATLAS.ti is a game-changer in handling large-scale qualitative data. The integration of AI coding tools catapults the experience into the future, making data analysis not only easier but also more exciting. The support center, too, has been exceptional. Any question I had was met with swift and effective assistance through integrated chat. My experience with ATLAS.ti has been nothing short of thrilling!

Avantages :

ATLAS.ti takes coding and analysis to a new frontier with its AI coding capabilities. The way it automatically processes my data not only fascinates me but also enhances my workflow. The seamless integration of AI with traditional coding techniques allows me to compare and even blend human intuition with machine intelligence. With features like word clouds and opinion mining, it's exhilarating to see AI technology being applied so innovatively in qualitative coding!

Inconvénients :

The software already exceeds expectations! Thanks for providing us with these tools and allowing us to focus solely on what really matters - reflexivity!

Réponse de l'équipe de Scientific Software Development

il y a 7 mois

Dear Eugenija, thank you so much for your feedback! We are delighted to hear that ATLAS.ti's AI-driven tools have enhanced your workflow and allowed you to focus on engaging in reflexive thinking. Our mission is to make qualitative researcher for everyone, everywhere, and that is why our developers are continuously working to bringing the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. We also appreciate your positive feedback about our swift and effective user support. Indeed, we have a dedicated team who is available 24 hours a day, 5 days a week, via live chat, telephone, and email, to help anyone with using ATLAS.ti and completing their qualitative research. We also really value meeting all qualitative researchers' needs, which is why ATLAS.ti Windows and Mac have been 100% compatible for back-and-forth transfers for years now. ATLAS.ti Web projects can also be moved back-and-forth between ATLAS.ti Desktop (Windows+Mac). Since all our licenses include full access to all the ATLAS.ti platforms, it's important researchers can always work on their projects wherever they prefer. If you ever have any questions or comments, we are here for you. We wish you all the best in your research!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy

5,0 il y a 6 mois

Avantages :

The ease of use (with no training), the smoothness of the interface and the extremely responsive and knowledgeable support team (responded within seconds at 8pm).

Inconvénients :

Finding highly specific functions was a little fiddly, (I had two transcripts connected to a single audio track and was unable to delete one until I had disconnected them - a highly specific senario which was easily solved with the very responsive technical support team!)

Réponse de l'équipe de Scientific Software Development

il y a 5 mois

Thank you very much for your feedback! We are delighted to hear that you've found ATLAS.ti to be easy to use and that our 24-hour support team was able to quickly help you. Our mission is to make qualitative research easier for everyone, everywhere, and we highly value being there to help all our users with any questions that may come up during the course of their research projects. We also appreciate your feedback about the intuitiveness of ATLAS.ti's interface, especially in comparison with other qualitative data analysis software. In our 2022 user survey, we found that 97% of our users value how easy it is to use ATLAS.ti. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. If you ever have any questions, count on our support 24 hours a day, 5 days a week, via live chat, email, and telephone. We wish you all the best in your research!

Lara
Researcher (Finlande)
Recherche, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customer experience with Atlas.ti

5,0 le mois dernier Nouveau

Avantages :

I recently contacted the support team of Atlas.ti, as I had a problem when upgrading the program. My concerns were listened carefully, and my problem got solved in a friendly and professional manner. I was extremely satisfied after the experience! Many thanks to [sensitive content hidden] (from the support team) for all her patience, help, and assistance.

Inconvénients :

My projects were not transferred automatically to the new version of Atlas.ti when upgrading the program, which was quite scary. However, after contacting the support team, I got all my projects and work back quite easily.

Réponse de l'équipe de Scientific Software Development

le mois dernier

Dear Lara, thank you very much for your feedback! We're delighted to hear that you had a great experience with our user support team. We place high priority in the security of your data, and you can always rest assured that your projects are saved to your local computer when using ATLAS.ti Desktop (there is also an autosave feature in case your computer suddenly turns off while you're using ATLAS.ti). You can also save safe backup copies of your project by uploading them to the cloud storage or exporting your projects. If you ever have any questions, a member of our team will always be happy to guide you through any part of using the software. Our mission is to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us for free via live chat, telephone, and email, 24 hours a day, 5 days a week. We wish you all the best in your research!

Farnaz
Software Programmer (France)
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Horrible experience

3,0 l’année dernière

Commentaires : Have you ever had the horrible experience of buying a product that doesn't work and customer service just says sorry, there's nothing I can do for you? If you want to experience it, just buy a product from Atlas.ti. They work with the Cleverbridge organization. I bought the wrong product but immediately called them and canceled the subscription. After that I bought the right product but they did not activate it. It was surprising that the old purchase was still active and the second one was inactive. I contacted Atlas.ti for help. They told me that Cleverbridge should do that. I contacted Cleverbridge to solve the issue, they told me that Atlas.ti should do this because they make and sell their own products. So, they are responsible and Cleverbridge customer service told me that they are only responsible for the payment and nothing else. After calling them twice, he told me sorry I can't help you then hung up the phone....so rude customer service I have never seen in my life! Atlas.ti customer service told me sorry, we can't do anything for you. So, I thought I did pay for nothing and I have a subscription of almost 10 euros per month too! I felt like they passed the ball between them and no one wanted to take responsibility for the problem. Fortunately, after refreshing the website (after 100 times!) it works! However, I still do not recommend this software because if you have a problem you can hardly count on customer service! I feel very sorry for their managers!

Avantages :

This is a useful software for analyzing your data.

Inconvénients :

Sometimes it crashes and loses data! After reporting, the problem has not been fixed...

Réponse de l'équipe de Scientific Software Development

l’année dernière

Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.

Tamiris
Research Associate (R.-U.)
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A straightforward workbench

5,0 il y a 3 mois

Commentaires : My overall experience with Atlas.ti is quite positive, including the support staff's quick responses and availability. I recommend it to colleagues and students and look forward to using it with enhanced AI features in the future.

Avantages :

Atlas.ti does exactly as the title says - it is a very straightforward workbench, providing a handful of tools to enhance qualitative analysis, enabling a systematic and methodologically robust way to work.

Inconvénients :

Data visualisation should also be exportable (which still needs to be 100% available, at least in the MacOS version). Although I appreciate the AI features are still in the beta phase, the limits of their functionalities should be more explicit so that the users would have realistic expectations and optimise their time and use of the tools.

Réponse de l'équipe de Scientific Software Development

il y a 2 mois

Dear Tamiris, thank you for sharing your feedback! We're happy to hear that ATLAS.ti has proved to be a straightforward and comprehensive workbench. We also appreciate your feedback about exporting visual displays in ATLAS.ti Mac and providing more information about the AI tools. In ATLAS.ti Mac it is already possible to export tables, Sankey diagrams, networks, clouds, and more (https://doc.atlasti.com/ManualMac/Reports/ReportTypes.html). If you ever have a question about how to export something, please count on our support. We are here for you, at no additional cost, via live chat, telephone, and email, 24 hours a day, 5 days a week. We are also happy to provide any information about our AI tools (https://atlasti.com/atlas-ti-ai-lab-accelerating-innovation-for-data-analysis). The outputs from the AI tools always depend on the inputted data, so there will be natural variations. Please don't hesitate to contact us and we'll be happy to guide you. We're here to help you succeed!