Chili Piper

Making it earlier to book meetings

Commentaires : Chilipiper has allowed us to grow up a bit with respect to our opp distribution from SDRs to AEs. The fact that we can assign percentages of distribution is a nice feature that if used properly can make a real impact in how many deals we are able to close on a monthly basis. Customer support tends to be pretty quick and I enjoy seeing the company grow along with us.

Avantages :

I like the interface and the intuitiveness is second to none that I have seen in the industry. I really appreciate how I am able to put my calendar's availability in emails to send to prospects, it looks great and works exceptionally well.

Inconvénients :

The lack of customization on the admin side. The fact that I can't order assigned meeting queues once they have been established just seems silly. A company's need changes consistently and we shouldn't be forced to delete meeting queues to have the order we want.

Chili Piper is incredible - both the software and their team

Avantages :

I can't say enough amazing things about Chili Piper. It has increased our number of meetings booked with AEs, with leads (that meet our qualification criteria) able to book a meeting with an AE directly after completing a form on our website. Not only that, but the suggested times functionality within emails (where you can suggest meeting times to a prospect that enables them one-click booking from within the email) is a game changer - with huge success from this feature alone. The platform is intuitive and easy to use and also has huge scope for meeting a range of use cases. But not only is the platform fantastic, the Chili Piper team and our technical lead [SENSITIVE CONTENT HIDDEN] is hands down the best, giving next-level support and care for customers and their use cases to solve. Thank you [SENSITIVE CONTENT HIDDEN]!!

Inconvénients :

Excited for their Hubspot integration coming out soon!

Do Not Purchase if you use LeanData

Commentaires : It would be one thing if Chilipiper customer service was interested in working with us to fix the issues but they are not inclined to do so. When they have engaged, they have been patronizing and impatient.

Avantages :

We us the automated calendar functionality - when it works and prospects are able to schedule time directly on our reps calendar, it works well and helps schedule meetings.

Inconvénients :

The software conflicts with LeanData. Chilipiper will tell you there is no problem and they deal with this all the time but the catch is that Chilipiper A) takes forever to populate fields that are crucial for routing the leads properly and B) sometimes just straight up doesn't populate those fields. We were promised during the sales process that there would be no problems with LeanData and now that there are, Chilipiper Customer Service is completely ignoring us. We have been forced to disable Chilipiper.

I couldn't live without Chili Piper and it's features

Commentaires : AMAZING, it has exceeded all expectations

Avantages :

ability to qualify prospects through the self-booking appointment process and auto direct the set appointment to the correct sales rep and auto track show rates with their deep native integration with SFDC

Inconvénients :

There are a lot of features and functionality to learn and implement which is a great thing and I'm not technically savvy with the implementation, I love architecting the stack and so it takes thought and understanding what it can do for you as a platform based on your vision of your flow and this can take some time and well worth it in the end

Best Scheduling platform put there

Commentaires : it's amazing, not only the features and functionality but also the CSM and support are super quick, helpful and know everything about it + they are really proactive which we appreciate a lot

Avantages :

It has ton of options, the routing, grouping and queues have so many option so it can support almost every business scenario, we only moving new departments to it

Inconvénients :

its complicated to learn everything and it takes time to master it but once you do - it's really worth the money!