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Description de Chili Piper

Calendrier d'entreprise intelligent qui automatise les opérations marketing et les processus de développement des ventes.

Qui utilise Chili Piper ?

Chargés du développement des ventes, du développement commercial, gestionnaire de comptes, ventes internes, chargés du customer success.

Chili Piper Logiciel - 1
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Avis sur Chili Piper

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
57%
4
33%
3
5%
2
2%
1
4%
Noime
Noime
Customer Success Manager (Philippines)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The best tool for creating sales meeting invite and handoff

5,0 il y a 12 mois

Commentaires : Chilipiper is very useful in scheduling sales a meeting and sending client handoffs to another department. Their chrome extension is quite handy for a quick customer invite. All I need to do is asks for the customer's email and paste it on the extension and the system automatically send a quick invite so I don't have to look further at the customer's account.

Avantages :

It is integrated with salesforce, google chrome as extension, and slack which is very convenient for keeping track of my client meeting. It also sent me and the client an email reminder so they won't forget our meeting schedule which is crucial as the customers are always busy.

Inconvénients :

Just the occasional bugs here and there where sometimes, the zoom meeting link is missing on my invite for no reason at all but they are quick to fix and provide a resolution

Nate
Nate
Head of Sales (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Clear Winner for Sales Teams, Rolls Royce of Scheduling Tools

5,0 l’année dernière

Commentaires : One of the first tools we bought building out eqtble's sales team. We didn't have time to chase prospects down, so now scheduling is completely automated and our conversion has increased because of the easy user experience.

Avantages :

-It's built for revenue teams and features speak to that - inbound, outbound, routing are much more advanced than basic scheduling tools -Booking experience is superior (requires less clicks and information for the customer booking) -CS team goes above and beyond -Automates our whole scheduling process so our team spends 0 administrative time scheduling meetings

Inconvénients :

-Setup can be a bit confusing, mostly due to the amount of customization that is possible -More expensive than basic scheduling links

Adir
Adir
CMO (Israël)
Utilisateur LinkedIn vérifié
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A great scheduling tool - but expensive and complicated

5,0 il y a 2 mois Nouveau

Avantages :

Chili Piper allows you to manage multiple queues and round robins based on advanced logic and manage team scheduling and routing in a way that is hard to compete with.

Inconvénients :

With that being said, Chili is a complicated platform that requires a lot of effort to learn and master, with a cumbersome UI and un-intuitive UX sometimes, as an admin.

Lynne
Sole Proprietor (É.-U.)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Caught in nightmare cycle of forced appointment scheduling with wrong phone number

1,0 il y a 4 semaines Nouveau

Commentaires : Virtually useless product

Avantages :

Nothing. Appalling user experience. All it did was facilitate the delivery of an email address where I, the customer, could manually contact the provider to inform him of my correct phone number.

Inconvénients :

I could not cancel the appointment I made through CP. I was forced to schedule another one. When I did, the contact information I had updated (contact phone number for the appointment) was NOT UPDATED. NO WAY FOR ME TO BE CONTACTED BY PERSON I WAS HAVING APPOINTMENT WITH.

Christopher
Christopher
Head of Global Revenue Development (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Lackluster Implementation and Untapped Potential

4,0 il y a 3 mois

Commentaires : In managing sales teams and Revenue Operations concurrently, I encountered Chili Piper — a product that was already under contract when taking this particular job. From what I was told, it promised to revolutionize our lead capture operation; however, my experience with Chili Piper was a tale of untapped potential and lackluster performance.It appeared that Chili Piper had signed the contract with us and merely performed the bare minimum. The onus of setting up, customization, and optimization seemingly rested solely on the customer's shoulders. It is unclear whether the previous RevOps handler possessed the knowledge to fully utilize the product, but it seemed they were confined to getting Instant Booker up and running alone.Initially, I perceived Chili Piper as a scheduling and booking software; thereby, offering limited value for its cost. It was only when the Handoff platform was brought to my attention that the true potential of the product came to light. It was an invaluable tool that had the ability to revolutionize our lead management strategies as was promised. Unfortunately, the lack of implementation and support stifled any opportunity for growth or optimization.The inability to easily engage with the customer support team compounded the disappointment. When I sought answers to my questions, the team was elusive and unresponsive, leaving me stranded in a sea of uncertainty. Ultimately, we made the decision not to renew our contract.

Avantages :

One aspect that truly impressed me was the Handoff platform, but this was left untouched and ignored, rendering it a mere specter of its true potential. Its inherent potential for lead management and generation was truly captivating. Yet, it was not on my radar because it not being intuitive to navigate to the separate platform, this being particularly an issue if you don't know it even exists. Only through months of exploration at which time Chili Piper sat idle being used sparingly by a couple of people in the org and then used by me when I had time to continue setting up the product and finishing what never was completed during implementation was when I uncovered its hidden treasures. I did have Handoff set up for a few months and realized that it was a missed opportunity that could have propelled our sales teams to new heights, especially during that interim period.

Inconvénients :

As I delved into Chili Piper, it became apparent that the implementation fell short of the mark and there was a whole platform hidden within the labyrinthine of the product. While Instant Booker showcased some level of competency in its setup, it failed to reach the heights of excellence that would truly elevate the product and deliver substantial value. It lacked the essential functions that could have transformed it into a game-changer and had a major bug problem with several elements (especially in calendar management). The greatest disappointment that became, to me, the true catalyst in the decision not to renew was the atrocious customer support experience that was never available or responsive to my problems.