Brokermint

Commentaires: Though I have my frustrations because the transaction creation process feels laborious and clunky... overall I like the platform, features and what it allows my business to do on the backend for document compliance, agent on boarding and a resource for our agent with the Library.

Avantages: The aesthetically pleasing look of the platform & it's functionality. Specifically being able to manage & review contract documents plus easily calculate commission break downs on each transaction. I am also a big fan of the Library, as I'm using it as a type of "Intranet" for my office resources & training docs.

Inconvénients: Not real intuitive and way too many button clicks to be able to do simple tasks that seem redundant or could be simplified through conditional automation.
For example:
If I'm entering a transaction and have to add the agents name to the transaction, the transaction knows which side of the deal that agent is representing... I shouldn't have to enter their name again under the commission portion of the transaction creation.
Also, there are things that can make transaction creation way easier for both TCs and the agents, like in the settings, along for documents to be AUTOMATICALLY submitted for review when they are uploaded (not requiring the agent to remember to also hit the "Submit" button for each separate uploaded document) & creating a feature for the checklists to automatically be added to a transaction when created or the status changes, is specific criteria is met (not needing each checklist to be manually added to a transaction). An example of this would be if a transaction for a residential listing is created, the residential listing checklist is automatically added to the transaction... or if a listing status changes to pending, the SFH "in contract" checklist is automatically added). I have screen shots from Paperless Pipeline of all these items to give your developers a visual of what I'm talking about... because frankly, Paperless Pipeline's automation and ease of use is better then Brokermints... though I think this can be changed ;-)

Commentaires: Brokermint does try really hard to accommodate smaller companies' business models. Their recent updates have improved the ease of usage for agents overall. Sometimes though, they update and move links/filters so often, that it's hard for the agents to figure out where the things they were used to seeing on one screen is now on another or in a different widget. I also find myself (Admin.)looking for tutorials and/or help guides to the new things they update. The announcements are good but again, the language is not always understood without further research into what it is has changed. Trying to get live support has begun to get harder. A live chat gets passed on to several people which then prompts me to filter through 2 to 3 different answers before getting what I need out of the initial inquiry. Reports is something that we've been working with Brokermint on since inception- we'll get there!

Avantages: As far as I understand, Brokermint is not software, it's an internet based program - unless they are looking to get into that field? Initially, what I like most was how different it was from other programs we were using. The ease of initial transaction entry and agent usage capabilities is what took us over the top.

Inconvénients: Initially, it was the understanding that much of the wording (colored differently) was a link to other pages or filters. There are no buttons or boxes to click on as people are used to. That was/is hard for a lot of the agents to grasp. Also, a lot of the dropdowns were not editable and the verbage is different in each state so we had to pick whatever was closest. When Brokermint updated the program to include these, it made the transaction editing easier - but all the previous entries still have the original wording. So if you're trying to find an archived trans. those filters don't work. When trying to communicate these issues to the staff/programmers via e-mail/chat; a phone call would always have to follow because the description language was different and we couldn't understand each other's needs/solutions without describing it live (it's good that they made themselves so available) but it took weeks to get to that point/resolution.