Pour qui ?
Enterprise retailers, leading brands and B2B commerce providers looking to differentiate themselves through providing superior personalized customer experiences
Notes moyennes3 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 3.5 / 5
- Service client 4 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 3.5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2006
En savoir plus sur RichRelevance
RichRelevance is the global leader in experience personalization, driving digital growth and brand loyalty for more than 200 of the worlds largest B2C and B2B brands and retailers. RichRelevance leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals at scale, in real time, and across the customer lifecycle.
RichRelevance - Fonctionnalités
- Account-based marketing
- Analyse de contenu
- Ciblage comportemental
- Ciblage contextuel
- Gestion de l'expérience
- Moteur de recommandations
- Personnalisation de site web
- Profils de clients
- Relance de paniers abandonnés
- Segmentation des campagnes
- Tests A/B
Avis les plus utiles sur RichRelevance
Publié le 06/08/2018
Commentaires: Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.
Displays a good level of AI product recommendations without a need to manipulate results.
Makes best, relatively accurate output for new products as to what product recommendations display.
Inconvénients: Reporting limitations. Want/need a view of performance at line level.
Publié le 01/08/2018
Avantages: Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.
Inconvénients: The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.