Pour qui ?

Enterprise retailers, leading brands and B2B commerce providers looking to differentiate themselves through providing superior personalized customer experiences


Notes moyennes

2 avis
  • 4.5 / 5
    Note globale
  • 3.5 / 5
    Facilité d'utilisation
  • 4.5 / 5
    Service client
  • 4 / 5
    Fonctionnalités
  • 4 / 5
    Rapport qualité-prix

Informations sur le produit

  • Version gratuite
    Non
  • Version d'essai gratuite
    Oui
  • Déploiement
    Cloud, SaaS, web
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Service de support permanent (réponse directe)

Informations sur l'éditeur

  • RichRelevance
  • https://www.richrelevance.com/
  • Fondé en 2006

À propos de ce logiciel

RichRelevance is the global leader in omnichannel personalization and is used by more than 200 multinational companies


RichRelevance - Fonctionnalités

  • Account-based marketing
  • Analyse de contenu
  • Ciblage comportemental
  • Ciblage contextuel
  • Gestion de l'expérience
  • Moteur de recommandations
  • Personnalisation de site web
  • Profils de clients
  • Relance de paniers abandonnés
  • Segmentation des campagnes
  • Tests A/B

Avis les plus utiles sur RichRelevance

Good

  Traduire avec Google Translate
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix

Commentaires: Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Avantages: Displays a good level of AI product recommendations without a need to manipulate results.
Makes best, relatively accurate output for new products as to what product recommendations display.

Inconvénients: Reporting limitations. Want/need a view of performance at line level.

Endless possibilities

  Traduire avec Google Translate
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Inconvénients: The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.