Description de ZIWO
ZIWO est conçu comme un centre d'appels nouvelle génération basé sur le cloud. C'est le résultat de 10 années d'expérience dans les centres d'appels développée par Aswat Telecom en partenariat étroit avec ses clients.
Il offre une intégration CRM basée sur API et des fonctionnalités avancées dans une interface web conviviale, qui ne nécessite aucune installation de logiciel et accessible partout dans le monde.
Qui utilise ZIWO ?
Solution de centre d'appels basée sur le cloud qui aide les entreprises à gérer la communication client avec le suivi des appels, le masquage des appels, la conférence, la mise en file d'attente des appels, le transfert d'appels et plus avec un call center virtuel.
ZIWO ne vous convainc pas tout à fait ?
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Avis sur ZIWO
Ibrahim
Ziwo is making my work experience easier and funnier
Avantages :
The user-friendly interface and the easy way of using it
Inconvénients :
Extracting the call record and redesigning the layoutt
Réponse de l'équipe de ASWAT Telecom & Media
il y a 9 mois
Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.
Rami
Alternatives envisagées :
Many features that allowed us to Improve our team's productivity!!
Commentaires : We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!
Avantages :
ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!
Inconvénients :
I cant think of anything, its very helpful and we rely on it in our daily tasks
Daphne Gayle
Contact Center Solution
Commentaires : Neutral
Avantages :
Fast creation of the account. More users we have, users are given a discounted rate.
Inconvénients :
Customer Support is not okay. Long time in responses, no answers.
Réponse de l'équipe de ASWAT Telecom & Media
il y a 9 mois
Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!
Morad
Alternatives envisagées :
ZIWO review
Commentaires : We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.
Avantages :
Having a mobile app for admins. Easy GUI. Great customer support.
Inconvénients :
The reporting panel could use some improvements. It would be better to be able to send the call record as a link.
Réponse de l'équipe de ASWAT Telecom & Media
il y a 3 ans
We are glad you enjoy our features at Ziwo !! Thanks for your kind words.
Roisin
Alternatives envisagées :
Call recording saved us!
Avantages :
We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.
Inconvénients :
Nothing to mention, however, an updated mobile version would be great!
