17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Description de ZIWO
ZIWO est conçu comme un centre d'appels nouvelle génération basé sur le cloud.
Il offre une intégration CRM basée sur API et des fonctionnalités avancées dans une interface web conviviale, qui ne nécessite aucune installation de logiciel et accessible partout dans le monde.
Simplement. Parlez à vos clients.
Qui utilise ZIWO ?
Solution de centre d'appels basée sur le cloud qui aide les entreprises à gérer la communication client avec le suivi des appels, le masquage des appels, la conférence, la mise en file d'attente des appels, le transfert d'appels et plus avec un call center virtuel.
ZIWO ne vous convainc pas tout à fait ?
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ZIWO
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Avis sur ZIWO
Detailed Call Log
Avantages :
I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...
Inconvénients :
The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.
Alternatives envisagées précédemment :
ZIWO review
Commentaires : We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.
Avantages :
Having a mobile app for admins. Easy GUI. Great customer support.
Inconvénients :
The reporting panel could use some improvements. It would be better to be able to send the call record as a link.
Réponse de l'équipe de ASWAT Telecom & Media
il y a 4 ans
We are glad you enjoy our features at Ziwo !! Thanks for your kind words.
Bad customer Service
Commentaires : 2
Avantages :
Everytime when something requested , it takes ages for them to solve our problem,
Inconvénients :
the dailing and at times the system hangs
My feedback for using ZIWO
Commentaires : ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.
Avantages :
I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.
Inconvénients :
I think ZIWO should have a feature where we can select which country we can dial on, without the country code.
Réponse de l'équipe de ASWAT Telecom & Media
il y a 2 ans
Hafsa, Thank you so much for taking the time to leave an excellent rating. Also, we appreciate your suggestion on how to make our dialing more efficient, and now this feature is available! Thanks again, cheers!
Great Product
Commentaires : I use this daiy to track and record my calls both outgoing and incoming - I can listen back to calls, assess my work and learn to be more efficient. Great system
Avantages :
Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc
Inconvénients :
Would be great to be able to search for a call by the phone number as well as by the date and time of the call - currently this is the only way to search and is not perfect
Réponse de l'équipe de ASWAT Telecom & Media
il y a 2 ans
Thanks for the awesome review, Rebecca! We work hard to meet expectations like yours, and we're really happy to hear that you're having a great experience using our platform. Positive vibes all the way!
