Naverisk RMM & PSA

Qui utilise Naverisk RMM & PSA ?

Fournisseurs de services informatiques et gérés (MSP), à l'échelle mondiale.

Description de Naverisk RMM & PSA

Naverisk est une solution robuste de surveillance et de gestion à distance tout-en-un (RMM) conçue pour les fournisseurs de services gérés (MSP) et les équipes de services informatiques, doté d'un système intégré de surveillance et de billetterie. Son excellent support mondial 24 heures sur 24 et 7 jours sur 7 signifie également qu'il est possible d'obtenir de l'aide lorsqu'on en a besoin.

Informations sur Naverisk RMM & PSA

Naverisk

http://www.naverisk.com

Fondé en 2007

Ressources d'aide

  • Service de support permanent (réponse directe)

Déploiement

  • Installation (Mac)
  • Cloud, SaaS, web
  • Installation (Windows)

Formation

  • Formation en ligne en direct
  • Documentation

Présentation des tarifs de Naverisk RMM & PSA

Naverisk RMM & PSA n'est pas disponible en version gratuite mais propose un essai gratuit.


Version gratuite

Non

Essai gratuit

Oui

Naverisk RMM & PSA - Fonctionnalités

  • Accès mobile
  • Alertes en temps réel
  • Gestion de remédiation
  • Gestion des correctifs
  • Gestion des ressources informatiques
  • Gestion du déploiement
  • Monitoring réseau
  • Pour logiciels d'infogérance

Logiciels RMM (Remote Monitoring and Management) : afficher la liste complète

  • Diagnostic réseau
  • Gestion des ressources réseau
  • Gestionnaire de base
  • Rapports de trafic web
  • Suivi de l'utilisation d'Internet
  • Suivi de la bande passante
  • Suivi des SLA
  • Suivi des serveurs
  • Surveillance des adresses IP
  • Surveillance du temps de fonctionnement
  • Tableau de bord

Logiciels d'analyse de réseau : afficher la liste complète

  • Accès à distance
  • Assistance téléphonique
  • CRM
  • Facturation
  • Gestion de projets
  • Gestion des correctifs
  • Gestion des problèmes
  • Messagerie instantanée
  • Planification
  • Sauvegarde et récupération
  • Tableau de bord

Logiciels d'infogérance : afficher la liste complète

  • CRM
  • Facturation
  • Gestion de projets
  • Gestion des devis
  • Gestion des documents
  • Gestion des portefeuilles
  • Gestion des ressources
  • Génération d'offres
  • Outils de collaboration
  • Portail client
  • Suivi du temps et des dépenses

Logiciels de PSA (Professional Services Automation) : afficher la liste complète

  • Analyse de machines vituelles
  • Gestion des correctifs
  • Gestion des informations d'identification
  • Journaux des événements
  • Planification
  • Suivi des e-mails
  • Suivi des serveurs
  • Surveillance des processeurs

Logiciels de gestion de serveurs : afficher la liste complète

  • Audit des problèmes
  • Gestion de la base de connaissances
  • Gestion de la remontée des problèmes
  • Gestion de projets
  • Gestion des affectations
  • Gestion des tâches
  • Problèmes récurrents
  • Programmation des problèmes
  • Tableau de bord

Logiciels de gestion des services d'assistance : afficher la liste complète

  • Catalogue de services
  • Gestion des billets
  • Gestion des connaissances
  • Gestion des contrats
  • Gestion des incidents
  • Gestion des ressources informatiques
  • Gestion des versions
  • Portail libre-service
  • Rapports de service

Logiciels de gestion des services informatiques : afficher la liste complète

  • Accès et contrôle à distance
  • Alertes/Notifications
  • Analyse de la vulnérabilité
  • Approbation automatique
  • Correctifs personnalisés
  • Déploiement automatique des patchs
  • Gestion de la conformité
  • Gestion à l'échelle du réseau
  • Priorisation des patchs
  • Scans automatiques
  • Tableau de bord
  • Test de patchs

Logiciels de patchs : afficher la liste complète

  • Chat en temps réel
  • Enquêtes et feedback
  • Enregistrement de session
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Transfert de session

Logiciels de prise en main à distance : afficher la liste complète

  • Gestion de la configuration
  • Gestion de la disponibilité
  • Gestion de projets
  • Gestion des changements
  • Gestion des contrats/licences
  • Gestion des incidents
  • Gestion des problèmes
  • Gestion des versions et du déploiement
  • Portail libre-service
  • Suivi des ressources

Outils ITSM : afficher la liste complète

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Avis sur Naverisk RMM & PSA

Afficher 5 avis sur 26

Note globale
4,7/5
Facilité d'utilisation
4,5/5
Service client
4,8/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,7/5
Doug H.
Managing Director
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 13/05/2020

"Well, that was easy"

Avantages: Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Inconvénients: Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

  • Source de l'avis 
  • Source : GetApp
  • Publié le 13/05/2020
Evgeny S.
IT Consultant
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/01/2018

"Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease."

Commentaires: Naverisk gives us more control, flexibility and functionality for the adequate price.

Avantages: Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Inconvénients: Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

  • Source de l'avis 
  • Publié le 16/01/2018
Andy H.
Founder
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 06/02/2019

"Limited product, horrible customer service"

Commentaires: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Avantages: Easy to use and simple. Quick deployment. Responsive UI.

Inconvénients: Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

  • Source de l'avis 
  • Publié le 06/02/2019
Jon B.
President
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 08/01/2018

"Easy to implement and get started, a good group of tools, and documentation included. Good AiO."

Commentaires: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Avantages: simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Inconvénients: all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

  • Source de l'avis 
  • Publié le 08/01/2018
Scott S.
Vice President
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/01/2018

"Naverisk RMM has transformed our Business"

Commentaires: Increased Revenue
Decreased time to resolve issues

Avantages: The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Inconvénients: The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

  • Source de l'avis 
  • Publié le 04/01/2018