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Naverisk
Description de Naverisk
Naverisk est une solution robuste de surveillance et de gestion à distance tout-en-un (RMM) conçue pour les fournisseurs de services gérés (MSP) et les équipes de services informatiques, doté d'un système intégré de surveillance et de billetterie. Son excellent support mondial 24 heures sur 24 et 7 jours sur 7 signifie également qu'il est possible d'obtenir de l'aide lorsqu'on en a besoin.
Qui utilise Naverisk ?
Fournisseurs de services informatiques et gérés (MSP), à l'échelle mondiale.
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Easy to implement and get started, a good group of tools, and documentation included. Good AiO.
Commentaires : I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.
Avantages :
simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.
Inconvénients :
all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.
Alternatives envisagées précédemment :
I simply love Naverisk
Commentaires : I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.
Avantages :
What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.
Inconvénients :
I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.
Alternatives envisagées précédemment :
The intentions are good
Commentaires : This could be such a good product, many feathers are there but it is always something that does not work. In every release it is something new that does not work. If something is fixed something new stops working. The development of the product is slow. I would assume that we create 2-3 support cases a week and have done so since we started using the system 1,5 years ago. We cannot trust that the status of the client agent is correct. I really believed in this company as they listened in the beginning of all our problems but now…no.We are looking at other systems now and it is hard to find a replacement as the product in general is god and featerrich.
Avantages :
A complete solution, attractive price but you pay with frustration.
Inconvénients :
A lot of problems, limited API, Slow response from support
Alternatives envisagées précédemment :
A Great RMM / PSA and Soon to Be Backup Solution
Commentaires : It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.
Avantages :
Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
Inconvénients :
Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.
Remote Management and Automation made easy
Commentaires : saves time, same money what could have been spent on third party applications, easy access
Avantages :
remote access, patch management, automated tasks, alerts
Inconvénients :
uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)
