Description de NaveriskNaverisk est une solution robuste de surveillance et de gestion à distance tout-en-un (RMM) conçue pour les fournisseurs de services gérés (MSP) et les équipes de services informatiques, doté d'un système intégré de surveillance et de billetterie. Son excellent support mondial 24 heures sur 24 et 7 jours sur 7 signifie également qu'il est possible d'obtenir de l'aide lorsqu'on en a besoin.
Qui utilise Naverisk ?
Fournisseurs de services informatiques et gérés (MSP), à l'échelle mondiale.
Vous hésitez à choisir Naverisk ? Comparez-le à une autre option populaire
Alternatives à Naverisk
Avis sur Naverisk
Easy to implement and get started, a good group of tools, and documentation included. Good AiO.
Commentaires : I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.
simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.
all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.
Alternatives envisagées :
I simply love Naverisk
Commentaires : I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.
What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.
I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.
Alternatives envisagées :
Great product for the price
Commentaires : Easy to use and easy to deploy.
Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations
The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.
Limited product, horrible customer service
Commentaires : In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.
Easy to use and simple. Quick deployment. Responsive UI.
Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.
Alternatives envisagées :
A Great RMM / PSA and Soon to Be Backup Solution
Commentaires : It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.
Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.
Logiciel trouvé dans
- Logiciels de gestion des services informatiques
- Logiciels RMM (Remote Monitoring and Management)
- Logiciels de patchs
- Logiciels de PSA (Professional Services Automation)
- Logiciels d'analyse de réseau
- Logiciels de prise en main à distance
- Logiciels d'infogérance
- Outils ITSM
- Logiciels de gestion de serveurs
- Logiciels de gestion des services d'assistance