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Naverisk
Description de Naverisk
Naverisk est une excellente solution de suivi à distance et de gestion pour les prestataires d'infogérance et les professionnels informatiques à la recherche des fonctionnalités clés requises pour les logiciels RMM (maintenus à distance). Gestion des correctifs intégrée en une solution, Naverisk fournit des outils pour la surveillance des appareils et du réseau, l'alerte, l'audit, la correction, le reporting, la gestion des tickets, le workflow, l'automatisation et la création de scripts. De plus, les partenaires bénéficient d'un support mondial exceptionnel 24h/24, 7j/7 pour la plateforme, sans frais supplémentaires. Il est facile d'obtenir un essai gratuit !
Qui utilise Naverisk ?
Fournisseurs de services informatiques et gérés (MSP), à l'échelle mondiale.
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Avis sur Naverisk
Easy to implement and get started, a good group of tools, and documentation included. Good AiO.
Commentaires : I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.
Avantages :
simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.
Inconvénients :
all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.
Alternatives envisagées précédemment :
Good Product but needs work
Commentaires : Good Product, worked well but sometimes missed alerts
Avantages :
Has a lot of features and are customizable, work most of the time.
Inconvénients :
A bit slow on connecting, too long to implement new features and interface some time will not load properly.
Limited product, horrible customer service
Commentaires : In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.
Avantages :
Easy to use and simple. Quick deployment. Responsive UI.
Inconvénients :
Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.
Naverisk - Game changer
Commentaires : Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff
Avantages :
With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP
Inconvénients :
Mobile app requires more functionality. Built in remote splashtop needs some features.
Remote Management and Automation made easy
Commentaires : saves time, same money what could have been spent on third party applications, easy access
Avantages :
remote access, patch management, automated tasks, alerts
Inconvénients :
uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)
